Hotel Panoramic in Montepulciano

Our stay at Hotel Panoramic Montepulciano was an absolute disaster. From the very start, we were met with an unfriendly, almost hostile welcome from reception. Things only got worse when we encountered the bartender — clearly intoxicated, loud, and rude to guests. It wasn’t just our impression: even the evening staff openly admitted that the barman has a serious drinking problem and that this causes issues regularly. Shocking. They charged us full price for drinks, only to either deliver something completely different or not bring anything at all. When asked, the response was defensive and impolite. The room? No air conditioning — during a heatwave — turning our stay into an uncomfortable, sleepless ordeal. And the breakfast? Just take a look at the photo attached. It’s honestly insulting. Cold, poor-quality, and unappetizing — even animals would pass on it. Tea was served in a mug, but coffee came in a plastic tumbler, which they called “eco-friendly.” It felt more like they were out of cups and just didn’t care. To top it all off, the hotel’s responses to guest reviews are some of the rudest and most unprofessional I’ve ever seen. Instead of showing even a trace of hospitality or accountability, they insult anyone who dares leave honest feedback. That alone says everything about how this place is run. Please, read the other reviews before booking. We wish we had. The view might be panoramic — but the experience is pure disaster.

Panoramic, Montepulciano
Air conditioning faulty...38C outside resulting in pool sleep

The hotel was a bit outdated. Felt like the pictures have been taken a long time ago.

The shower corner wasn’t waterproof so using the shower the bathroom flooded water.
AC didn’t work properly (didn’t let change the temperature) so there was quite warm in the room.

The hotel was called “panoramic”, but there was a lot trees, not so much panorama.

The breakfast was pre-packed and tasteless.

Good service, but very poor room hygiene I stayed one night at the hotel. While the staff was friendly and the service was good, unfortunately the cleanliness of the room was unacceptable. There was a rotten sock under the bed and hair from previous guests on the floor and in the bathroom. It was clear the room had not been properly cleaned. As someone who has worked as a housekeeper, I know how essential basic hygiene is in a hotel room — this should be a top priority. Additionally, the pool area had no restroom available, even though it was crowded with guests. A bathroom in that area is a basic necessity.