Hotel Il Giardino in Pisa

It was a terrible hotel, and I paid 180 euros for 3 nights, but I don't think it was worth it. I don't recommend anyone to pay that much money and stay in this hotel. The room was dirty, the hairdryer didn't work, the air conditioning didn't turn on, and the refrigerator was leaking. The terrace on the second floor was dirty, with lots of cigarette butts, holey benches, and a dirty and smelly microwave. It was disgusting! During my three-day stay, the room was never cleaned. There was a McDonald's and a market near the hotel, and there were always people there making noise until late at night. If your goal is to not get enough sleep, get poor service, and pay for it, then this is your option. The only plus is that the tower is a 1-minute walk from the hotel, but it's better to stay in a more convenient location and spend some time walking to the tower than to spend the night there. By the way, the hotel management did not respond to my request to discuss the hotel's prices. I wanted to negotiate a lower price, but they remained silent. I hope the city administration of Pisa reads this review somewhere)

The location is okay, but everything else was terrible. No hot water, a horrible shower, and the environment was filthy.

Worst hotel I've stayed in. Staff were so rude. I arrived and got "NAME" "PASSPORT" "YOU'RE IN ROOM X" and that was it! I had to change room as the ceiling started leaking. This happened while I was out and apparently cleaning staff reported it. Management had arranged a room change (to their credit!) but no one communicated with me that they had already switched my room- cue two staff having heated conversation right in front of me. In second room, there was a brown stain on the blanket/duvet when I got there and despite the change in sheets this was not changed/replaced. The bathroom in my second room had a leaking ceiling fan. Was literally dripping with a massive damp patch around the fan. The rooms are so run down & such a shame as with a little bit of investment they would be great. I had an IKEA nightstand (nothing wrong with IKEA!) but it was all scratched and the veneer was clipped and damaged around the edge. They need to watch some episodes of hotel inspector to get some ideas on how some small changes could actually make a massive difference. Even the lighting is terrible! Cold and glaring. I stay in a hotel as a place to put my head down. It can be basic. In fact sometimes that's preferred. But I do expect the staff to say more than 1-word sentences. Heaven forbid smile! Right now they are communicating "I hate my job!" I definitely expect the room to be clean & without structural deficits. I'm shocked it's rated as 3 star!

Stay away. Probably the filthiest hotel I’ve ever stayed in. The bedding was stained, insects were crawling all over and there was no soap in the bathroom. The whole place smelled awful.

This hotel might have been nice 2 or 3 years ago but the current owners have not maintained it. The furniture is in tatters, the bathrooms are moldy and when we opened the refrigerator to place our recently purchased cheese, there was a box of roach killer in it. We stayed because we had already paid, but I would not have done so otherwise. The staff was not friendly. They advertise a patio and bar, but they no longer operate the bar and the patio is dirty and unkempt, with many full ashtrays scattered throughout. As although the location was good, there are much better choices nearby.