Kisenso in Hakone

If I can give 0 points for service, I will definitely not give 0.5 points. It is especially not recommended for parent-child families! I had no choice but to catch up with the heavy rain in Hakone. It was pouring rain. I walked from the subway station. The baby was sitting in the stroller, and his pants were all wet. He cried a lot! When I arrived at the hotel at 14:10, they did not accept check-in and told me to wait until three o'clock. Okay, I can wait until three o'clock, but when you told me to leave and not wait in the lobby, your expression was like saying get out of here! I am a guest, and I am not respected! I said it was raining heavily outside, where can we go? You said you didn't know, and your expression was like I don't care if you live or die! Get out of here! When I really didn't know what to do, I actually heard a sentence, if you don't leave, you can pay! You have to pay! Three people, two adults and one child, opened the door of the small restaurant next to the lobby and asked us to go in and wait. They charged me nearly 500 yuan for 50 minutes! Are you crazy? The main purpose of going out to play is to have fun. If the store owner speaks nicely and shows the Japanese people's politeness, saying sorry is the rule. If I have to spend money here, I am willing to spend 500 RMB! This is my first bad review for this hotel. It has a very bad impression on Hakone. I will never come again!