Park Hyatt Tokyo in Tokyo

Was looking forward to experience the much-talked-about renovated Tokyo Park Hyatt, but was disappointed to discover nothing new, perhaps just refurbishments ! The standard of Hyatt staff service is excellent as before, this time was very impressed the Executive Assistant Manager paid personal attention ! Overall, rooms are average but room rates are charged too high !

1. After the epidemic, hotel prices in Tokyo are really scary.
2. I stayed here once before on a business trip. This time, I felt that the overall service quality was not as good as before. The staff did not greet you when you met at the elevator entrance. I wonder if the hotel leadership is so arrogant. The so-called Japanese service is also worrisome. The quality of staff varies.
3. The reservation includes breakfast. The breakfast is semi-buffet and a la carte, which is quite satisfactory.
4. Room service only provides two bottles of mineral water every day. How could I remember that it wasn’t available before? Why is it so stingy now?
5. The overall price is not proportional to the service.

Check out the same hotel in "Lost in Translation". It has been open for 30 years. It still has a full sense of design and warm and thoughtful Japanese service. I like it very much and look forward to reopening it after renovation next year.

The service can be said to be the ceiling of the industry, meticulous and thoughtful without leaving any trace. I stayed in the hotel for a long time. I often drank tea and drank in the room and looked at the scenery, but I never saw the cleaning staff. However, they cleaned up twice a day. Very detailed. There are several staff in the restaurant who can speak Chinese, and communication is very convenient. Special praise to Sun Xiaoqi for helping to recover the jewelry. The club staff are also very gentle. As for the view from the room, you can see Mount Fuji and Tokyo at night, it’s unbeatable! Although the decoration is old, it has its own characteristics. Like the library very much.
However, there is often a strong smell of gasoline at the entrance on the second floor. There are many staff waiting there all the time. I feel sorry for them and it also reduces the sense of the hotel. I hope this issue will be improved during the renovation this year.

Needless to say, let’s catch up on the memories before the renovation. The details and aesthetics are still great. The facilities and furniture are nothing to say for a hotel that has been open for 30 years. It will be temporarily closed for renovation in May 2024. Looking forward to a new life!

The disadvantage is that the service is stiff, everyone seems to be in a hurry, and the response speed is relatively slow. Breakfast was also very average. The advantage is that it is indeed beautiful, old and new. I will stay there again after the renovation in the future.

We booked Park Hyatt very last minute due to issue with our original hotel that we booked in Tokyo. We travelled with a 3 & 4 years old and the hotel was amazing. The playground across the hotel is a big plus. From the moment we arrived the staff made us feel very welcome and the process was very seamlessly. We left the first hotel fairly early and knew we couldn't get into the room but our plan was to go through Shinjuku and knew we wouldn't be back until later that day. The hotel lobby is on the 41st floor, you can see the entire city view and at night the sight is amazing.

The hotel location is about a 15min walk to Shinjuku station which is not bad and there is a shuttle that runs every 30min as well. Concierge was very helpful with everything during our stay.

Breakfast service was professional and efficient. The staff were very friendly with kids and not snobbish at all. The hotel is an iconic place, most of the time we took a taxi or delivery they know the hotel by name.

I highly recommend anyone that would like to pamper themselves in Tokyo. The hotel is a bit dated by the upkeep of the hotel is very good. Only thing that was a bit annoying was the light switches since it's not modern you can't control some lights individually.

Park Hyatt is the style of Park Hyatt. Although the decoration is old, the quality and quality are there. The service was very good. Although we checked in late, we were upgraded to a room and given desserts. The à la carte French toast for breakfast is very nice.

I received the best service of my life from check-in to check-out. I highly recommend it. I will definitely stay again next time.