Kangaroo Hotel Side B in Tokyo

Awful just awful. Room stank so bad we had to keep the window open, which let in an even worse smell. On top of that the aircon was dripping water on to our bed and ended absolutely soaking my phone, there was no one on reception during normal hours of the day so we couldn’t change room. Strongly recommend never staying here ever

Facilities were not good. Shower had a 10 second timers on them, the toilets had no bidet or heated seats, the towels couldn't even cover my torso. The beds were ok, but below par. The service was fine, besides when trying to check-in. I had booked for 3 people, but when we arrived the concierge told me i had only booked for 2. After i showed him the confirmation email sent to me, he still wouldn't let us stay with three people. This was not the problem in itself, we were willing to pay for another guest as these things can happen with online bookings. However the concierge was rude and wouldn't try to understand or help us. He insisted that his english was good enough to understand us when i tried to translate the message we were trying to convey, he wasn't willing to read it or translate his Japanese, so we could understand him. After an hour of back and forth the problem was finally solved when he read the translation i handed him, stating that we would be ok to pay more, even though i paid for a booking of 3 people already.