The rooms are clean, cleaned daily, all amenities are provided, down to toothbrushes and slippers, a robe upon request, soft, clean carpeting, an ironing board in the hallways, and a water dispenser, although water is delivered to the room daily
What a great experience for my Mom. I booked room for her for 5 nights. There was an issue with booking through a third party and Batirzhan at the front desk did absolutely everything to make sure she were taken care of
I booked this hotel for my parents and I’m very grateful for the hotel not charging me for extra chargers. Even we had to move to a different hotel, this one is very spacious, rooms are big, staff is very supportive.
Thanks to the girls at reception, they were very friendly. And thanks to the chef for the absolutely wonderful, thin pancakes and delicious muffins for breakfast, and excellent salads
A wonderful hotel at a very reasonable price. The only downside is that it's a bit far from all the main attractions, but given the low taxi prices in Astana, this isn't a problem
The spa is excellent and the masseuse, a Thai woman named Su, is very professional. The spa and restaurant prices are not at all inflated, as is typical in hotels
Astana, prospekt Kabanbaj Batyira 53 (6 km from centre) 🧭 Map
Parking: Free parking
This place is very convenient, just a 5-minute walk from the MEGA shopping mall. It's also not far from the business district, making it a great place to stay when traveling to Astana for business.
A big bonus is the student canteen on the 1st floor, which is open 24/7. You won't go hungry and the prices are very cheap. Breakfast is also good (not exactly wow) and is included in the price
By the way, the hotel is located on the territory of a student campus and looks like it was just converted from a dorm into a 4* hotel. It's a 7-10 minute walk to the Mega shopping center
They are building an overground metro from the airport, the stop is right at the entrance to the campus (5 minutes to the hotel), it will be even cheaper to get there in a year or two
The family room is quite large, but useless in terms of having nowhere for the family to sit and chat. There are 2 bedrooms and one "mother-in-law's room" with 2 armchairs and a TV
A rather unpleasant check-in experience. I landed at midnight and had emailed the hotel beforehand to confirm check-in. Upon arrival, the front desk said they couldn't find my booking
Astana, B.Momyshuly Str.13 (45 min from centre) 🧭 Map
Parking: Free parking
I have trouble finding my way around unfamiliar places, the reception explained everything very well, thank you! It’s bad that the TV didn’t work, the programs switched on their own and there was no kettle or carafe of water
They checked us in earlier than expected, thank you very much. They helped us out with the connection. Special praise to the restaurant - delicious, especially the khinkali, cozy, live vocals on weekend evenings
It's impossible to even wash my feet in the shower; the faucet doesn't work. The breakfast is good, simple, and filling. We had lunch in the restaurant on the ground floor. They serve delicious Georgian cuisine
The hotel is good for short-term stays. The bed linens are in good condition. There's no kettle in the room, but there's a water cooler in the hallway. There's a large closet for clothes, but only one hanger
The hotel was booked on short notice. It's located in the city center, has no elevator, weak WiFi signal, and lacks the service quality of China. Overall, the price/performance ratio is acceptable.
The shower pressure is good, but the shower head (need to be replaced or cleaned) sprays everywhere, and water gets on the floor. Naturally, it's damp and slippery
The w carpet was dirty and when the cleaner was informed about the situation, she snapped. The breakfast was a scam, bad and cold. The hotel itself was quite dirty
In Astana, it is difficult to determine the center at all) but life is on the left bank, and this hotel is on the right) and is located, so to speak, not in the city area)) I looked around and decided to leave immediately
I first booked on another popular website, and it was written that it was 650 m from the center. So I took it) I had never been to Astana before and thought that I would be in the center) but it turned out to be wrong
BUT!!! Here I want to say a huge thank you to the employees who understood perfectly well that this was not what I expected and canceled my reservation without a penalty. Very well-mannered, very intelligent people
Room was clean, silent and huge enough. We were provided with all bathroom accessories - even teethbrush. Last day we needed to wait more than 40 minutes for ordered breakfast
It was strange, because only other 5 guests were there
Astana, Bajtursynova street, 20 (6 km from centre) 🧭 Map
Parking: Free parking
Clean and cozy. The location is excellent: within walking distance of the train station and a direct route to the city center. The only downside is the noisy street right outside the windows.
Warm and attentive service, making guests feel right at home!
Astana, Malik Ghabdullin Street, 20/1 (60 min from centre) 🧭 Map
Parking: Free parking
Only thing- no water supplied, I bought mine at the supermarket. Hotel sells it at premium price. It’s a small thing but seems to get a lot of comment. Enjoyed my stay here,
Thanks to all staff
We love this hotel, the attention from the staff is good, they speak English very well, this hotel is very well located, you have plenty options around where you can go, i. e restaurants, supermarket, shops, etc
Only thing- no water supplied, I bought mine at the supermarket. Hotel sells it at premium price. It’s a small thing but seems to get a lot of comment. Enjoyed my stay here, Thanks to all staff
Clean and comfortable small budget hotel. Nice hot water and water pressure. Location good for old town sightseeing. Lots of restaurants and coffee around. Great supermarket 200m away - SPAR
The Brown Hotel has all the necessary tools to enjoy a calm and relaxing stay. The price was high above the average prices to compare
I recommend this hotel, we stayed there because we were applying for some visas and the location was very convenient for Us,
Astana, 12 Mukhtar Auezov Street ul. Auezova, 12 (60 min from centre) 🧭 Map
Parking: Free parking
The room is clean and tidy, the mattress is comfortable, breakfast is included and they can even bring it to the room! There is everything for living: slippers, towels, robes, shower gel and shampoo, dental kit, comb, tea corner
The staff was very welcoming and helpful. The hotel is easy to reach and very near the bus stop. They accommodated our breakfast for vegetarian which was great. The bed in the room was very comfy too
In the evening we had a delicious dinner at reasonable prices
I would happily return to East Astana Hotel
New and all works. AC, good bathroom, they even speak English. But the rooms are really really small. Too small and they call it Junior suite. The area is fine and it's quiet.
Astana, Prospekt Abaya 63 (60 min from centre) 🧭 Map
Parking: Free parking
Very good, very convenient, very easy to use, like it, very good, very good, like it, especially, good quality, very good, will buy it again [Love it][Love it][Love it] Will stay again
For breakfast, they served sliced with fresh vegetables and traditional scrambled eggs. The staff is friendly, everything was clean. The only thing was that there was no coffee for breakfast
When you need some information like activities or others, they help you with great pleasure. Please come to G Empire, I recommend this beautiful hotel 🌻
All the best to this hotel ✅
The hotel is right on the road, in the opposite direction of the airport, which was a bit of a mistake! Coming from the airport, I passed through the Bayterek Memorial Tower and the Arc de Triomphe, which was a mistake!
However, unexpectedly, there was a "Da Tang" Chinese restaurant next to the hotel, where I had two full meals and two nights of beer 🍺, which was also a compensation! There are many...
The location of this hotel is not bad, good transport interchange, but you need to drive about 30 minutes to the facilities, and around there is a large magnum store, a large market where you can buy fruit for a low price, a canteen nearby, they cook deliciously, we tried a national dish
I can say that this is a good hotel from the USSR era. But what surprised me was that there is no black coffee for breakfast, only three in one, which I hate
Astana, Ulitsa Burabay 44 (6 km from centre) 🧭 Map
Parking: Free parking
We stayed at this hotel again, and as always, everything was excellent. It's 25 minutes from the airport. The location and parking are excellent
Wonderful hotel. Home-style breakfasts. We also had dinner a couple of times, very tasty.
Friendly staff.
The room is clean.
A bit far from the center, but a taxi arrives without problems and the cost is not high.
Rooms really clean and luxurious. They will book you cheap taxi anywhere. Rooms could do with replenish water and kettle? As they do have cups trays and glasses
Breakfast includes a choice of porridge or scrambled eggs, so there's plenty to eat. The room includes a hairdryer, dental kits, razor blade, and shampoo
A good hotel I always stay in it when I am in the capital. Nice staff, comfortable rooms, relatively inexpensive price.
A cozy room with a TV. There's a family sauna and a reasonably priced dining room.
Astana, Sarayshyq Street 38 (45 min from centre) 🧭 Map
Parking: Free parking
Very convenient location: just a couple of minutes of walk to the city centre. There are quite a few places nearby where you can relax or eat. The breakfasts are incredibly delicious.
Cheap and clean place, very close to the heart of Astana, just 5 minutes away from the Bayterek tower. Hosts are really nice, friendly and helpful.
Astana, Tashenova Street 17 (2 km from centre) 🧭 Map
Parking: Free parking
Very polite administrator.room. the bed. everything is clean and tidy. and the price is inexpensive. I recommend it.
The staff is absolutely not helpful, there was a feeling that they were doing it through force and some kind of favor, without a smile, strained, without explanation of what services I can use at the hotel (this is all about the reception)
I ordered breakfast in the evening, but in the morning I had to call and remind. All these impressions did not paint a particularly pleasant picture; I definitely wouldn’t recommend this hotel to any of my friends
The hotel was good for the location. It had a stop of the bus taking you to the airport directly. My room was very spacious, and this was the cheapest room on the property
The breakfast was not a buffet and I had to book a time for my breakfast and choose the menu. Still, the cook was not available at the appointed time and I had to wait
A good hotel in old Astana city. Very nice dinning hall. Good food. Mannered reception staff. Rooms and washroom are cleaned. Calm atmosphere in surrounding.
Astana, Dostyk 13, so strony Nurzhol bulvara (45 min from centre) 🧭 Map
Parking: Free parking
We landed pretty late at night and ordered a car from the hotel to pick us up. He driver was there we didnt even have to wait and the ride took maybe 20min. He was friendly and really nice
All the people who work there are so nice and kind, always smiling and trying to make us happy in every possible way. The breakfast is so good i felt full every single day and didnt even want to have lunch until like 4pm
The check in was fast, even got a welcome drink and a warm smile from the receptionist. The hotel itself is quite small but its just perfect. Our room was huge, the beds comfortable and everything else good too
Great location, very close to Baiterek. A lot of restaurants and cafes nearby. Staff are very nice too. Rooms are comfortable, stylish and spacious. I will come back here when in Astana.
Excellent!!! Very nice and friendly staff. Good price quality ratio. In the heart of Astana - conveniently located.
Wonderful people, nice small hotel in Astana city Centre
Astana, 010000, Kazahstan (45 min from centre) 🧭 Map
Very good hotel, everything is clean enough, smells good. I would like to have added air conditioning and television. And so everything is super, clean white linen, towels, bathrobes
A modern hotel that is well looked after. It is close to attractions such as the Peace Palace. Staff were friendly and helpful. It's about 500m walk to nearby restaurants and cafes
Very good hotel, everything is quite clean, smells nice. I would like to add air conditioning and television. Otherwise, everything is super, clean white linen, towels, robes
The kindly service is good with food and beverage, the sauna is clean and proper equipped, you may sit in separate rooms very private for different amounts on humans
We were at the PPSh cafe, ordered shashlik, beer and a corresponding basket. Delicious, reasonable prices, service, live music on weekends, no crowds
Very nice place, clean and cosy! The room and the furniture are new, so the stay was very pleasant
We booked the hotel through the app and paid immediately, then checked in in the evening upon arrival! It's located in an upscale area, and the view from the window is simply captivating! We loved everything about it! There's Wi-Fi, a private kitchen, heated floors, and the room was warm, I'd even say hot, we had to open the window! I highly recommend it…
There's no navigation inside the building, despite having different entrances and a very weird floor numbering system – it turns out D1 to D6 are parking levels, and then the residential floors start from 1
It's large, as shown in the photos, well-equipped with plenty of amenities, but a bit worn in places – wallpaper peeling in some spots, laminate coming off the chipboard on some cabinets, and a window stopper torn off
It feels a bit abandoned – the common corridors have cracks on the walls and ceiling, it's pretty dirty everywhere as if the floors aren't really cleaned, and you wait for the elevators for an incredibly long time
The room temperature couldn't be adjusted, and it was too hot. The room cleaning wasn't thorough – dust and hair in the pull-out sofa, stains on the bedspread, and dirt on the shower walls with some mold
What they call the Elite Apart Hotel is actually a few separate rooms in a very strange, huge apartment building (one of the blocks of the Highvill residential complex)
Stayed here for 3 nights, nobody clean my room during my stay, but it’s all good! My room big enough for me and location really good, shops and restaurants nearby, and it’s just few minutes walk from Abu Dhabi Mall!
The location is good, the hotel is also very good, the room is big, the breakfast is also very good, and it is close to the iconic attractions in the city center
I liked everything. Everything is within walking distance. The staff is responsive. There were no problems.
Clean room. Helpful staff. Great location and near to Nur Astana Masjid.
Clean room. Soft bed. Friendly staff
Nice hotel, excellent location, there is a discount for purchasing air tickets, the service is good, although the furniture is not new, it is good, the service works well, but sometimes there are inaccuracies with the breakfast schedule
Astana, Moskovskaya ul.57 (6 km from centre) 🧭 Map
Parking: Free parking
Floor carpet faded. No ENGLISH subtitles and service staff couldn't be communicated . Restaurant quality doesn't match high price especially Afgan pulav some meat pieces was very chill but the rice was hot.
Very good hotel All accessories and breakfast included. Breakfast is great The girls at the reception are friendly Thaanks, I recommend this hotel
Delicious breakfasts and friendly staff😍 The room has everything you need for your stay, hair dryer, TV, refrigerator, there is also laundry service, which is very good
Very cost-effective, clean room, breakfast, friendly and helpful front desk staff,
I definitely recommend it to everyone, we really liked it here!
Very nice and cozy hotel, incredibly white towels and linen
Astana, Konstantina Tsialkovskogo 4 Zdanie 4 etazha (5 km from centre) 🧭 Map
Parking: Free parking
An excellent room for two with a large bed, shower and toilet, very warm) the room also had disposable shampoos and even toothbrushes with toothpaste, which was very pleasing, as well as towels and slippers
I really like having lunch here, it’s tasty and inexpensive, and the pastries are delicious. I really love buns and cheesecakes. The service is fast, we always find a seat, even if we arrive after 13:00
Plus, on the ground floor there is an excellent cafe with reasonable prices) in general, I recommend it, the service is excellent)
We arrived at the hotel at 5 am. We needed to spend the night, because. We were in transit to another city
Great hotel. Clean, quiet. The cafe serves inexpensive and tasty food. Ideal for commanders.
Astana, Republic Avenue, 33 Corner of Abai Avenue (2 km from centre) 🧭 Map
Parking: Free parking
As a regular guest of this hotel I want to share my impressions. The rooms are clean and comfortable, the staff is polite, the breakfast is there to choose from, the prices have rather decreased
Nice hotel. Clean and warm. Silence. Friendly staff. In the center of the old city. I am glad that I chose this particular hotel. Thank you for the warm welcome and hearty breakfast.
Friendly staff, reasonable pricing. Aircondotioned, large tv. Nothing in the fridge though.
In a word, comfortable!) I recommend everyone!
Stuff young, hense lacking a bit of experience.
They were late with processing of my request for an invoice. So I lost two hours