Pavilion Hotel Kuala Lumpur Managed by Banyan Tree in Kuala Lumpur
✅ Excellent location connected directly to Pavilion Mall, making shopping and dining very convenient. ✅ Spacious and clean rooms with comfortable beds and separate bathroom and toilet areas. ✅ Well-equipped fitness center and rooftop infinity pool praised by multiple guests. ✅ Friendly and attentive staff, with specific mention of helpfulness at the Club Lounge and reception. ✅ Breakfast receives positive remarks for variety and live cooking stations like eggs and roti canai. ✅ Housekeeping is reliable and praised for professionalism and responsiveness. ❌ One guest reported a serious maintenance issue with the ceiling falling apart and slow response from staff. ❌ Some guests noted that certain rooms and corridors feel dark due to dark wood furnishings. ❌ Parking signage caused confusion resulting in unexpected parking fees for some guests. ❌ Limited English TV channels and average breakfast quality were mentioned by a few guests. ❌ Noise from main road affects some rooms, so booking a room away from the street is advised.
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Description
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is a modern 5-star hotel built in 2018, featuring 115 rooms designed for comfort and convenience. The hotel offers a range of room types including City Oasis Double, Grand Oasis Double, Urban Double Suite, and Presidential Double Suite. Guests can enjoy facilities such as an outdoor infinity pool, fitness center, conference hall, and a spa available for an additional fee. The hotel provides childcare services, free Wi-Fi, and on-site dining options including a buffet restaurant. Non-smoking rooms, air conditioning, and 24-hour security contribute to a secure and pleasant stay. Note that pets are not allowed. Check-in starts at 15:00 and check-out is by noon. The hotel is housed in a single building and also offers parking, laundry, and dry cleaning services for added convenience.
Location
Located at 170 Jalan Bukit Bintang in the Bukit Bintang district, the hotel is approximately 2 km from Kuala Lumpur city center. It is directly connected to the Pavilion Mall via elevator, providing immediate access to numerous shopping and dining options. Notable nearby attractions include the Aquaria KLCC aquarium, just 555 meters away, the Petronas Towers, and the Petrosains Science Museum. The Sultan Abdul Aziz Shah Airport (SZB) is 16 km from the hotel. This central position places guests within walking distance of key city highlights and vibrant local eateries in Imbi.
Tips
- Request a room away from the main road to avoid evening noise.
- Use the direct elevator connection to Pavilion Mall for easy access to shopping and dining.
- If traveling with children, take advantage of the hotel’s nanny and childcare services for a more relaxed stay.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
- Breakfast: Western Buffet [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is MYR 150.00 (approx. US$37.83) per night. This property accepts cash, credit cards and debit cards
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, JSB, UnionPay, MasterCard, Visa
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Gift shop
- Television in lobby
- Fire Extinguisher
- Reception desk
- Non-smoking rooms
- Room service
- Smoke Detector
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Restaurant
- Bottled water
- Kettle
- Free Wi-Fi
- Internet
- Airport transportation
- Taxi booking
- English
- Italian
- Multi-language staff
- Arabic
- Chinese
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Next to the beach
- Conference Hall
- Fitness facilities
- Gym
- First Aid Kit
- Babysitting and childcare
- Pets Not Allowed
Hotel pool
Video: Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Review - Kuala Lumpur , Malaysia 3990125
Map
Reviews
I am extremely disappointed with my experience at the Pavilion Hotel. During my stay, the ceiling in my room was literally breaking apart, with pieces of the ceiling falling down, which was both alarming and unacceptable. Despite the seriousness of the situation, it took four separate calls and nearly two hours before anyone came to inspect the issue. This level of delay and lack of urgency in addressing a clear safety concern reflects very poorly on your service standards and guest care. I expected far better responsiveness and maintenance from a hotel of your reputation.
Hotel car park signage not clear as we park at hotel side we don’t know need to pass another barrier end up Cause us pay total RM52 parking fee.
POIs near hotel
Cafe and Restaurants near hotel
Keep it up Prego restaurant in Westin KL.
Will be back soon..
Frequently asked questions about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree
What types of rooms are available at Pavilion Hotel Kuala Lumpur?
The hotel offers City Oasis Double room, City Oasis Double Club room, Courtyard Oasis Double room, Grand Oasis Double room, Grand Oasis Double Club room, Urban Double Suite, Presidential Double Suite, Pavilion Double Suite, and Urban Double Studio.
Does the hotel allow pets?
Pets are not allowed at Pavilion Hotel Kuala Lumpur.
Is there an on-site restaurant and what kind of breakfast is served?
Yes, there is a restaurant and a buffet restaurant. Breakfast is served as a Western buffet from 06:30 to 10:30 on weekdays and until 11:00 on weekends. Additional breakfast fees apply.
Are childcare services available at the hotel?
Yes, the hotel offers nanny and childcare services.
How close is the hotel to major attractions like Aquaria KLCC and Petronas Towers?
Aquaria KLCC is 555 meters away, and the Petronas Towers and Petrosains Science Museum are nearby, all within a short distance from the hotel.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 162 USD The best time to book is July 26, with rates starting from 155 USD


































































































