8.7
Excellent
150 USD
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Pavilion Hotel Kuala Lumpur Managed by Banyan Tree in Kuala Lumpur

🌍
Malaysia, Kuala Lumpur, 170, Jalan Bukit Bintang, Bukit Bintang
● Center: 1.9 km
☎ Phone: +60 3-2117 2888Show

Excellent location connected directly to Pavilion Mall, making shopping and dining very convenient. Spacious and clean rooms with comfortable beds and separate bathroom and toilet areas. Well-equipped fitness center and rooftop infinity pool praised by multiple guests. Friendly and attentive staff, with specific mention of helpfulness at the Club Lounge and reception. Breakfast receives positive remarks for variety and live cooking stations like eggs and roti canai. Housekeeping is reliable and praised for professionalism and responsiveness. One guest reported a serious maintenance issue with the ceiling falling apart and slow response from staff. Some guests noted that certain rooms and corridors feel dark due to dark wood furnishings. Parking signage caused confusion resulting in unexpected parking fees for some guests. Limited English TV channels and average breakfast quality were mentioned by a few guests. Noise from main road affects some rooms, so booking a room away from the street is advised.
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Rooms and prices

2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Check availability on Booking
City Oasis Double room
City Oasis Double room
Wireless internet, air conditioning and minibar
Beds:
174 USD
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Courtyard Oasis Double room
Courtyard Oasis Double room
Wireless internet, air conditioning and minibar
Beds:
189 USD
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City Oasis Double Club room
City Oasis Double Club room
Wireless internet, air conditioning and minibar
Beds:
223 USD
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Grand Oasis Double Club room
Grand Oasis Double Club room
Wireless internet, air conditioning and minibar
Beds:
249 USD
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Urban Double Studio
Urban Double Studio
Wireless internet, air conditioning and minibar
Beds:
279 USD
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Urban Double Suite
Urban Double Suite
Wireless internet, air conditioning and minibar
Beds:
335 USD
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Grand Oasis Double room
Grand Oasis Double room
Wireless internet, air conditioning and private bathroom
Beds:
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Presidential Double Suite
Presidential Double Suite
Private bathroom
Beds:
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Pavilion Double Suite
Pavilion Double Suite
Private bathroom
Beds:
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Description

Pavilion Hotel Kuala Lumpur Managed by Banyan Tree is a modern 5-star hotel built in 2018, featuring 115 rooms designed for comfort and convenience. The hotel offers a range of room types including City Oasis Double, Grand Oasis Double, Urban Double Suite, and Presidential Double Suite. Guests can enjoy facilities such as an outdoor infinity pool, fitness center, conference hall, and a spa available for an additional fee. The hotel provides childcare services, free Wi-Fi, and on-site dining options including a buffet restaurant. Non-smoking rooms, air conditioning, and 24-hour security contribute to a secure and pleasant stay. Note that pets are not allowed. Check-in starts at 15:00 and check-out is by noon. The hotel is housed in a single building and also offers parking, laundry, and dry cleaning services for added convenience.

Location

Located at 170 Jalan Bukit Bintang in the Bukit Bintang district, the hotel is approximately 2 km from Kuala Lumpur city center. It is directly connected to the Pavilion Mall via elevator, providing immediate access to numerous shopping and dining options. Notable nearby attractions include the Aquaria KLCC aquarium, just 555 meters away, the Petronas Towers, and the Petrosains Science Museum. The Sultan Abdul Aziz Shah Airport (SZB) is 16 km from the hotel. This central position places guests within walking distance of key city highlights and vibrant local eateries in Imbi.

Tips

  • Request a room away from the main road to avoid evening noise.
  • Use the direct elevator connection to Pavilion Mall for easy access to shopping and dining.
  • If traveling with children, take advantage of the hotel’s nanny and childcare services for a more relaxed stay.

Policies and conditions

  • Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
  • Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
  • Breakfast: Western Buffet [Mon - Fri] 06:30-10:30 Open
    [Sat - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
  • Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is MYR 150.00 (approx. US$37.83) per night. This property accepts cash, credit cards and debit cards
  • Pets: Pets are not allowed
  • Age Requirements: The main guest checking in must be at least 18 years old
  • Paying at the hotel: AmericanExpress, JSB, UnionPay, MasterCard, Visa
  • Check in time: 15:00. Check out time: 12:00.
2 guests
Adults2+
Children under 170+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
Age7+
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Services and facilities

General
  • Air conditioning
  • Elevator/lift
  • Currency exchange
  • Smoke-free property
  • Security guard
  • Newspapers
  • Gift shop
  • Television in lobby
  • Fire Extinguisher
  • Reception desk
Rooms
  • Non-smoking rooms
  • Room service
  • Smoke Detector
  • Cable TV
  • Minibar
  • Hairdryer
  • Flat-screen TV
  • Shower
  • Wardrobe/Closet
  • Bathrobe
  • Alarm clock
  • Slippers
  • Toiletries
Accessibility
  • Accessibility features
  • Wheelchair Accessible
Services and amenities
  • Ironing
  • Luggage storage
  • Laundry
  • Safe-deposit box
  • Concierge services
  • Dry-cleaning
  • Luggage storage
  • Wake-up service
  • Telephone
Meals
  • Bar
  • Coffee/tea for guests
  • Breakfast
  • Buffet breakfast
  • Restaurant
  • Bottled water
  • Kettle
Internet
  • Free Wi-Fi
  • Internet
Transfer
  • Airport transportation
  • Taxi booking
Languages Spoken
  • English
  • Italian
  • Multi-language staff
  • Arabic
  • Chinese
Recreation
  • Sun Deck
Parking
  • Parking
  • Parking nearby
Pool and beach
  • Swimming pool
  • Outdoor pool
  • Next to the beach
Business
  • Conference Hall
Sports
  • Fitness facilities
  • Gym
Beauty and wellness
  • First Aid Kit
Kids
  • Babysitting and childcare
Pets
  • Pets Not Allowed

Hotel pool

Video: Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Review - Kuala Lumpur , Malaysia 3990125

Map

Reviews

Cleanliness
Amenities
Location
Service
10.04.2026 Guest
For the hotel:
I am extremely disappointed with my experience at the Pavilion Hotel. During my stay, the ceiling in my room was literally breaking apart, with pieces of the ceiling falling down, which was both alarming and unacceptable. Despite the seriousness of the situation, it took four separate calls and nearly two hours before anyone came to inspect the issue. This level of delay and lack of urgency in addressing a clear safety concern reflects very poorly on your service standards and guest care. I expected far better responsiveness and maintenance from a hotel of your reputation.
05.04.2026 Guest
After almost 20 years of not being in KL, we decided to  stay at pavilion hotel as Bukit Bintang being the most central location. The hotel is close to all the shopping & eateries, walking distance to KLCC and TRX as well. The room corridors have wonderful scent, beds are comfortable. I like that toilet & bathroom are separate. Breakfast is amazingly good. Will not hesitate to stay there again, maybe during off peak (we were there over Easter break)
25.03.2026 Ai
Location is perfect. Connected to the Mall. Good breakfast. Great service. Room size is big. Great bed especially the shower.
25.03.2026 Guest
We booked 2 room but one room with bad smell.
Hotel car park signage not clear as we park at hotel side we don’t know need to pass another barrier end up Cause us pay total RM52 parking fee.
11.03.2026 Guest
Great location within a major mall. Shopping is super convenient and lots of restaurants to choose from. The room is comfortable and clean.
09.03.2026 Chur
Thank you Pavilion KL for early check in. Also thank you for the chair in shower area. Excellent location. Will continue to stay in Banyan Tree Pavilion KL when we travel to KL. Highly recommended.
08.03.2026 Anonymous
Very well equipped room and luxurious though some guest s may find the room and corridors a bit dark due to the dark wood furnishings. Infinity pool & gym looked nice (did not use). Breakfast quality is average - the freshly made prata and eggs are the highlight. Limited tv channels for English movies, towels in room were thin and rough - this was quickly mproved after housekeeping were informed. Management was also responsive to feeback during the stay!
07.03.2026 Ruffs
Very well located in the heart of the city, connected to pavilion mall, which houses plenty of restaurants and luxury brands. Foodies are also spoilt for choice as it is within a few minutes walk to imbi where many famous local food can be found.
02.03.2026 SLChew
service at reception was warm and helpful. hotel location is awesome, connect to pavilion mall and many other malls are a short walk away. room is spacious and clean. housekeeping very efficient and friendly. buffet breakfast offered a pretty good spread, with live egg and roti canai station. just that i'm not so sure the "table taken" card is such a great idea. a server mistakenly cleared mine away one time, and then another time, a couple thought i took their table coz their card was also cleared. totally couldve been avoided. maybe relook this system.
28.02.2026 Guest
Pavilion Hotel is located directly above the famous Pavilion Mall, with direct elevator access. The mall itself is incredibly lively, especially with the Chinese New Year atmosphere in Malaysia right now – we never got tired of watching the lion dances every day! As for the hotel, it's perfectly fine, nothing outstanding but no complaints either.
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POIs near hotel

aquarium; attraction
Aquaria KLCC (8 min)
Southeast Asia's largest aquarium with over 60,000 marine and freshwater specimens across multiple zones.
theme_park
Berjaya Times Square Theme Park (13 min)
Indoor theme park in a shopping mall featuring rides and attractions for all ages.
attraction
Kuala Lumpur Tower (1.2 km)
421-metre telecommunications tower with observation deck offering 360-degree city views. Open 09:00–22:00.
museum
National Textile Museum (2.2 km)
Free museum showcasing Malaysian textiles and fabric heritage since 2010. Daily 9am–5pm.
museum
Kuala Lumpur City Gallery (2.2 km)
Museum featuring an intricate city model on the first floor. Open daily 9am–6:30pm except Tuesdays.

Cafe and Restaurants near hotel

restaurant
Restaurant «Prego» (2 min)
Level G, 199, Jalan Bukit Bintang
Reviews
20.12.2017 Nazrin
the best italian restaurant in town!
24.11.2017 Israel
Great dinner experience with ex colleagues last week..I must say Chef Ricky Parlanti cooking still the best in the Klang valley for Italian cuisine..
Keep it up Prego restaurant in Westin KL.
Will be back soon..
22.11.2017 Ray
Fantastic Italian food, good environment and friendly waiters, the only downside is the waiters got too busy to bring me my bills
11.11.2017 simon
The best Itallian food i ever had in KL
05.09.2017 Xiao
Lunch was great despite slightly under seasoned (I had aglio oglio, the truffled roasted chicken was awesome)! However, I would like to see more poultry and creative vegetarian choices on the menu in the future. Tiramisu is the best i had in KL so far!!
restaurant
Restaurant «Shook» (2 min)
181, Jalan Bukit Bintang
Reviews
28.12.2017 Mike
The cuisine exposes nothing special. The service is good.
21.11.2017 Munraj
I was here for lunch buffet. about 50dishes. it was nice, the place was spacious. We were seated in a more private area to celebrate a birthday. staff are friendly and attentive. food taste good. alcohol served.
05.11.2017 Ellen
Not Free flow champagne, just prosecco, not happy.
13.10.2017 Gordon
Breakfast was at Shook. The spread of the breakfast is nice. There is a nice freshly squeeze juice bar. The egg dept do have egg benedict. Overall good breakfast area.
18.08.2017 Khairul
It is as if it is stuck in time. A place where you good food and service
restaurant
Restaurant «Enju» (3 min)
4, Jalan Conlay
Reviews
30.10.2016 Micheal
Great food, value for money and excellent customer service.
04.07.2016 Ernie
23.05.2016 Lim
Pricier end of Japanese food and quality is good, slightly better than average. The sets are ok and the ala carte choices are on higher end prices as well. Serving size is sufficient but could be more generous.

Frequently asked questions about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree

What types of rooms are available at Pavilion Hotel Kuala Lumpur?

The hotel offers City Oasis Double room, City Oasis Double Club room, Courtyard Oasis Double room, Grand Oasis Double room, Grand Oasis Double Club room, Urban Double Suite, Presidential Double Suite, Pavilion Double Suite, and Urban Double Studio.

Does the hotel allow pets?

Pets are not allowed at Pavilion Hotel Kuala Lumpur.

Is there an on-site restaurant and what kind of breakfast is served?

Yes, there is a restaurant and a buffet restaurant. Breakfast is served as a Western buffet from 06:30 to 10:30 on weekdays and until 11:00 on weekends. Additional breakfast fees apply.

Are childcare services available at the hotel?

Yes, the hotel offers nanny and childcare services.

How close is the hotel to major attractions like Aquaria KLCC and Petronas Towers?

Aquaria KLCC is 555 meters away, and the Petronas Towers and Petrosains Science Museum are nearby, all within a short distance from the hotel.

Hotel prices for: July - August 2026 calendar

The average hotel price this month is 162 USD The best time to book is July 26, with rates starting from 155 USD

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