Fiesta Americana Condesa Cancun All Inclusive in Cancun
✅ Guests praised the friendly and helpful staff, with several reviews noting 'staff goes above and beyond' and 'very kind and friendly'. ✅ The beachfront location and spacious, clean pools received positive comments, including 'nice beach, great service' and 'pool area was fantastic and great for kids'. ✅ Multiple reviews highlighted the variety and quality of food, especially Mexican cuisine, with 'shrimp tacos are #1' and 'better food than we have had at 5 previous resorts'. ✅ Rooms are generally described as clean and offering great views, such as 'ocean front room. Everything was great' and 'clean and modern with amazing views'. ✅ The spa and wellness center received favorable mentions, with guests valuing services like Swedish massage and spa attendants described as 'fantastic'. ❌ Some guests reported overcrowding, especially at the pools, making it hard to find seating during peak times. ❌ Air conditioning issues were mentioned by several guests, noting it was noisy or insufficiently cooling the rooms. ❌ There were complaints about the limited nightlife options, with bars closing early and some delays in room service at night. ❌ A serious concern raised by one guest involved allegations of racial discrimination by staff during check-in and service, impacting their experience negatively. ❌ Certain guests found the bathroom layout lacking privacy and reported long waits at restaurants, especially the Italian one. ❌ Some noted the hotel is aging, with certain maintenance issues such as slippery pool floors and ongoing construction causing inconvenience.
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Description
Fiesta Americana Condesa Cancun All Inclusive is a large, 4-star resort built in 1989 and renovated in 2015, offering 502 rooms across three 8-story buildings. Located on the first beachfront line with a sandy public beach just 50 meters away, guests enjoy free beach amenities including umbrellas, loungers, and towels along an 8.7 km stretch of shoreline. The hotel features three restaurants and two bars on-site, a spa center with sauna and jacuzzi facilities, a fitness center, and various water sports activities. Families can access a kids’ club and paid nanny services upon request. The property covers 40,000 square meters and includes extensive amenities such as free Wi-Fi, conference facilities, and a beauty salon. Rooms range from Premium Double rooms with ocean or garden views to luxurious suites like the Presidential Suite and Serenity Honeymoon Double Suite. The atmosphere combines tropical climate with proximity to Mayan ruins, promising an engaging and relaxing vacation.
Location
Situated in Cancun’s hotel zone, Fiesta Americana Condesa Cancun is 11 km from Cancun International Airport (CUN). The hotel is near local nightlife, restaurants, and shops. Two notable nearby dining options include Restaurant Siete Lagunas, just 268 meters away with a 9/10 rating, and Restaurant Tempo 349 meters away, rated 10/10 by some guests though with mixed reviews. The public sandy beach is only 50 meters from the hotel, offering direct access to the Caribbean Sea. Guests can explore local attractions and enjoy beach volleyball and golf nearby. The central location makes it convenient for both daytime beach activities and evening entertainment.
Tips
- Book early to secure preferred rooms with ocean views, as some rooms face neighboring buildings or noisy air conditioners.
- Visit restaurants early or make reservations to avoid long waits, especially at the Italian restaurant.
- Use the beach amenities early in the day to avoid crowded pools and bars, which close early in the evening.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: American, Continental, Gluten-free, Vegan, Vegetarian Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are allowed on request Types of pets allowed: dogs Fee: MXN800 (approx. US$46.69) per pet per stay
- Service animals: Service animals are allowed on request
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: Visa, MasterCard, AmericanExpress
- Check in time: 15:00. Check out time: 13:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Flat-screen TV
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Shoe shine
- Luggage storage
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Bottled water
- Free Wi-Fi
- Car rental
- Transfer services
- Spanish
- English
- Multi-language staff
- Tour assistance
- Billiards
- Karaoke
- Nightclub
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Spa tub
- Indoor Pool
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Pool facilities
- Beach/pool towels
- Public beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Table Tennis
- Snorkelling
- Golf course
- Fitness facilities
- Gym
- Doctor
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
The hotel is located on first line from the shore.
The nearest beach is located on the distance of 50 m. It takes 1 minute To the beach!
Street view
Video: Fiesta Americana Condesa Cancún All Inclusive: Something for everyone!
Map
Reviews
Kalpesh shah
Kenya
My stay at this hotel was the worst vacation experience due to blatant racial discrimination and unprofessional service.
At check-in, the staff member Kimberli was rude and unhelpful, providing no information about the hotel’s amenities. When I asked, she ignored me and only insisted on an upgrade. She also falsely claimed my tax payment failed, causing a double charge. Later, I saw her being extremely kind to an American guest, thoroughly explaining the hotel facilities. That’s when I realized we hadn’t even received a welcome drink, unlike the American guests.
When we arrived at our room, the wristband key didn’t work because Kimberli had issued an unregistered one. She also gave me only one wristband, preventing my wife from accessing the room. When we complained, she reluctantly replaced it.
Throughout our stay, we were seated at the worst tables, and bar staff ignored us while serving white guests first. This hotel has a clear issue with racial discrimination, and I will never stay here again.
- Little more food choices
POIs near hotel
Cafe and Restaurants near hotel
Frequently asked questions about Fiesta Americana Condesa Cancun All Inclusive
How far is Fiesta Americana Condesa Cancun from the airport?
The hotel is 11 kilometers from Cancun International Airport (CUN).
What types of rooms are available at this hotel?
Room types include Premium Double room, Premium Double room Garden View, Premium Double room Ocean View, Premium Double room Sunset View, Premium Double room Oceanfront, Premium Fiesta Club Double room Ocean View, Premium Fiesta Club Double room Sunset View, Premium Fiesta Club Double room Oceanfront, Premium with Plunge Pool Double room, Serenity Double room, Serenity Double room Garden View, Serenity Double room Ocean View, Serenity Double room Oceanfront, Family Double Suite, Presidential Suite, 2 Bedrooms Serenity Suite, Serenity Double Suite Oceanfront, Honeymoon Double Suite, Honeymoon Double Suite Ocean View, Serenity Honeymoon Double Suite, 2 Bedrooms Master Suite, Premium Double Master Suite, and Serenity Double Master Suite.
Are pets allowed at Fiesta Americana Condesa Cancun?
Pets are allowed on request. Dogs are accepted with a fee of approximately US$46.69 per pet per stay.
What children’s facilities does the hotel provide?
The hotel offers a kids’ club and nanny services available on request for an additional fee.
Are there any concerns guests should be aware of regarding hotel service?
While most guests reported friendly and helpful staff, one review mentioned serious issues with service including alleged racial discrimination and rude behavior during check-in.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 302 USD The best time to book is July 5, with rates starting from 276 USD





















































































































































