Dar Yasmin - Villa in Marrakech

Hotel is very dark, basically no servixe at all. Hotel is old and not maintained. Will not recommend staying in this hotel.

Location is good, staff were friendly - but this is nowhere near what you’d expect given the pictures. It’s tired, run down - the pool isn’t working, cigarettes and dirt strewn across the rooftops. Breakfast is very basic - at this price you’d expect more, and can find better. It’s as if the last few months it has decayed based on previous reviews. The last few months haven’t been kind to the place for whatever reason.

There wasnt 24 hour concierge. I arrived to a rude person who i apparently woke up. He didn't want to let me in . When he did my luggage wasn't safely stored. The advertised breakfast wasnt offered 730-1030am. I had tried to contact the hotel about a traveler joining me on july 29 and got no response and when she joined me the manager freaked out and cursed at us, it was threatening and weird. He would not calm down even when we offered to pay the fee for another person. He even said he would call the police and tried to bar us physically from our room and belongings . I over heard other guests saying theit toilet was not working. No one was helpful or concerned about guests.

Horrifying. I booked 2 rooms. Each had beds to sleep 4. The guy who checked us in was yelling at us as we showed up with 4 people in one room and 3 in another. My original booking said 2 for one room and he would not budge. He seemed to be stuck on the head count. He charged us for 2 more people after much negotiating (I was called a bad woman at one point) even though the small print said 4 per room. At one point he locked us in the Riad and kept us hostage and would not let us leave until we paid for the other 2 people. He kept saying "not my problem, not my problem". As a group of women we felt very unsafe.

At breakfast, we were given white bread and jam. That's it. When we asked if there was anything else for breakfast, the lady lost her temper and started yelling at us. We are not sure what the issue was here. We were nothing less than polite Canadians.

Since this stop we continued our journey to other riads in Morocco and the hospitality was nothing less than amazing.