Hotel LIVVO Valle Taurito & Aquapark in Taurito

Avoid don't bother going. The journey from airport is 90 quid in cab or 1.45 from airport by coach. The hotel at first glance is nice but when u get into it it gets, worse and worse. Rooms well sized but matreses are like prison beds with one hard thin pillow. Very tatty no kettle or tea coffee facility in rooms. And no were to get bottled water. All drinks served in paper cups no matter what tiem of day u go to bar, the pool is, tiny with zero entertainment for kids. And don't get me started on the food it is, quite simple shocking same crap served every day and it's barely cooked. If u like smelly stewed fish or Brussels sports for breakfast then ur in luck it's like prison food. Jet2 hoildays should be ashamed to put name to it, it is, the worst place u could pay money to go to

I have no idea where all these positive reviews about this hotel are coming from — apparently from people who don’t travel much and don’t need much to be happy.
This is the worst hotel I’ve ever stayed in. If it weren’t for the fact that we came here with friends, both we and the kids would have died of boredom.

The so-called all inclusive option only includes accommodation, food, and drinks — most of which are undrinkable. There are two cocktail options, both made with the cheapest alcohol and sugar. The piña colada is just a sweet syrup — there isn’t even any milk in it 😅

Everything else costs extra. There is absolutely no entertainment on the hotel grounds. Tennis costs €15 per game, basketball €20 — ridiculous!
Towel rental is €15 per towel (deposit), plus €1 non-refundable if you want to exchange it 😅

At the water park, you can’t even get drinking water for the kids — everything is paid.

The kids’ club offers one hour of drawing per day, and every evening the same 40-minute mini disco. We stayed 12 nights — it was enough to drive anyone crazy.

Luckily, we rented a car for the whole stay, so we could at least go somewhere, because the hotel is literally in the middle of nowhere.

The water is disgusting — tastes like pool water, completely undrinkable. Bring your own.

The food is sometimes okay, but mostly the same every day. Lunch is leftovers from the previous day, and dinner is just slightly reworked lunch. The meat is awful — rubbery and poor quality. For children under 5, there’s nothing except fries and spaghetti every single day.
Once they served fish fingers — my two-year-old took one bite and spat it out. I tried it out of curiosity — it tasted like paper. If there was more than 10% fish in it, I’d be truly surprised.
I have no idea who enjoys this food — it’s just grease, with no decent options at all.

We’re a group of seven people, and we all got food poisoning — stomach aches, vomiting, diarrhea.

The room key cards don’t work — you have to run to reception all the time to get them reactivated.

The only good thing is the staff — everyone is very nice, except for the rude old man working at the bar where the entertainment takes place. Such an unpleasant person — I have no idea who hired him.

For the first time ever, I can’t wait to go home. Thankfully, that’s tomorrow.
I don’t recommend this place to anyone. If you’ve ever stayed in a hotel with real entertainment, decent drinks, or a proper kids’ club, you’ll be very disappointed here.

DO NOT STAY HERE! House keeping will steal off you!!! They went through our bags stole euros in change from my purse and other small items from our room! Luckily we was keeping our money on us after being warned by others about there experiences with the theft and house keeping. We thought we were safe carrying our money on us but still didn’t stop them stealing other items and change which was left in my purse in the room. When reporting this on numerous occasions the receptionists was rude (angello and Nicola) and kept palming us off and didn’t want to know they said it was our own fault and maybe we had left the door open. They genially could not care less. The customer service skills on the pair were disgusting and the manager is even worse. We were made to feel like we was lieing and was told it was our own fault for not putting them in the safe (which was broke). House keeping are aloud to keep handbags on trolley while cleaning the rooms which is rather strange not to mention unprofessional. Not one single camera through the whole hotel either. Unfortunately we wasn’t the only ones who experienced this and probably won’t be the last. It seems to be a common occurrence in the hotel that items from people’s room would just disappear. I would avoid like the plague they will even go as far as stealing sun cream, cigarettes anything that takes a fancy to them. Was an awful experience I’ve never felt so unsafe staying anywhere in my whole life.

If I could, I would give 0 stars. When we arrived at the hotel, the receptionist was rude and wasn't helpful at all. We arrived around 2:45 PM, and lunch closed at 3 PM. We kindly asked if we could go to the restaurant to grab something quick for our baby, as we traveled more than 13 hours and our baby hadn't eaten anything. The receptionist said, "No, it's too late; go after." We asked if there was anything at the pool bar or the main bar. Her response was, "Yes, there should be something; go check." We asked where the bar was, and she didn't clarify anything, just said, "Go to the 1st floor; you will find it." We ended up buying outside the hotel to grab something. Pool bar cocktails and smoothies are so misleading. They say you have everything inclusive, but when you go to the bar, they have smoothies advertised, and, hiddenly, they have a small one on the left of the bar with prices. You will assume that the smoothies are in the inclusive prices, but they are not. Be careful with the towels; that was my first encounter where I had to pay a £20 deposit for cases if you lose or damage them. Then, you'll have to pay £1 every time you take them to be cleaned. So, for example, if you go for 7 days and borrow 3 towels, you will end up paying £21 in total for the towels, which is crazy, as outside of the hotel, shops sell 2 towels for the price of £10. And not only that, I still haven't received my deposit back. The hotel had one of the worst collections for breakfast, lunch, an