Hollywood Mirage - Excel Hotels & Resorts in Los Cristianos

Immediately after landing, we received a message from the hotel that we were being transferred to the neighbouring Mirage Hotel. Without asking about our needs or preferences. We chose a specific room at Beverly Hills Heights because it looked renovated and of a much higher standard than at the Mirage. In addition, at the time of booking, the room we chose was more expensive. We were offered a room which, according to the receptionist, was much better because it "has two bathrooms". Upon entering this part of the hotel, we were struck by the smell of chemicals and the loud noise from the swimming pool. And then there was the lower standard of the early 2000s. We did not agree to this room. We explained our expectations, and the "customer relations" employee laughed in our faces. In the end, we took a room in a quieter part of the hotel, and they gave us a free dinner as compensation. Unfortunately, that room was not quiet either, as the bedroom window overlooked the corridor. In addition, there were ants, no cleaning and a broken hairdryer. The only plus was the breakfast, and that's it. The hotel is good for people who don't mind overbooking and less valuable customers being moved to worse rooms.

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