Bordoy Alcudia Bay - Adults Only in Alcudia

Not bad. Not great. 4 start rating but should be a 3. Good points - Reception staff very helpful. Overall clean enough. Rooms freshened up daily. Enough food selection for all tastes. Room had a few issues. Stiff door which was not great for an 81 year old. Shower was leaking at the top of the head which sprayed all over the roof and dripped onto you - initially thought it was the shower above leaking onto us 🤢 but the head isn’t connected properly. The bathroom also floods every time you shower as the glass shower screen is too short to contain the water from getting everywhere. I want to save the environment but towels needed changed daily as you had to dry the bathroom down after use. Balcony light wasn’t working. Reported but never dealt with. Towels had some stains. Balcony is also solid wall about 4 foot high so if you sit in the balcony you just see wall. I’ve been to Spain many times and had never had this. All are either constructed of poles or glass so you can at least look down into the complex. I could deal with those things but customer service from some was not great. Young staff were lovely, older ones not so much. I found Ricard quite rude in the restaurant and made me feel like I was a child getting told off. Firstly he made a rude remark to my grandmother snapping at her “wait!” And a few minutes later he said to me “you should not have to do this” pointing at my drink (small coke). I was confused thinking I had to order, instead of help myself and said “why”. He then said because “you’re not allowed with your wrist band, we have to provide you water, not that! I don’t make the rules it’s policy” and stormed off leaving me very red faced. I accept that it was my fault that I had not realised I shouldn’t have had juice (the sign was above the beer tap so I assumed like in most hotels you would pay for alcohol) but the way he addressed me was shocking. Spoke to me like I was a naughty child. Being a teacher myself I wouldn’t use that tone with teenagers let alone adults. Alberto on the other hand was informing another guest that they also shouldn’t have taken juice - again she hadn’t known. But he did this politely, got down to face level and was very discreet and kind about it. Second staff member to be rude was Juan. My gran got ill and I asked reception about taking up some bread and jam to her - which they were completely fine with. Tomas in the restaurant also offered to help me gather things and couldn’t have been more helpful. 30 seconds later Juan was snapping at me saying “no no no, you can’t take this” and was not even willing to listen as to why I had a tray with a plate on it and he was trying to grab this out my hand. When I tried to explain my gran was ill and could not leave the room, he was not interested in listening and tutted, shook his head and rolled his eyes. (At this point my gran had a lot of covid symptoms so infecting the dining room seemed unfair). The young staff members in this resta