Hotel Can Simo in Alcudia

Arrived around 11pm only to stand around outside a locked door to reception area not knowing quite how to get the attention of someone that wasn't manning reception. Tried the telephone number on the door only to find it not in service. Then rang the companies head office...as it was on mobile we had to memorise the number (why couldn't the do this for us..). Called number and a a rather frazzled and stressed waiter/receptionist came over from the building across the road to let us in. Checked us in and took us up to the top floor, both laden with suitcases and bags he didn't even offer to take one of the bags and carry it up. Hotel room was clean although there were hairs around skirting in the bathroom. One small towel hook next to the sink...and not one near the shower so there was no where to dry the towels which were still damp when we went use them the next day - the same for our beach towels. We had drinks from the mini bar and these weren't replenished for the following night and neither were the used bottles taken away by the cleaner. The zip up bed was pretty uncomfortable, we both woke with very sore necks at around 6am when the noisy street cleaners are out and about. Breakfast had to be taken across the road in the building opposite the one we stayed in - it was ok but nothing special and the "fresh" orange juice was far too sweet tasting, not at all pleasant. Whilst the decor is boutique there is absolutely nothing else about this place that was and I wouldn't go back!

Dirty room, hair on the floor upon arrival. The bathtub was filthy, and the lamps in the room were covered in dust. The TV screen was smaller than my iPad; you'd need a magnifying glass to watch TV. It was very noisy, so sleeping in was definitely out of the question. For 180 euros a night, this was definitely not worth it! Very unfriendly staff. We had a minor incident that occurred because of us. We sincerely apologized several times. However, the woman (I think the manager of Can Simo) didn't take it personally. The incident was quite harmless (taking towels outside). She started rolling her eyes and reacted very rudely when we asked for new towels after 48 hours. It says it's a four-star hotel, but this is far from four stars; perhaps four falling stars. A tip for the staff at the Can Simo hotel in Alcudia: despite everything, I would maintain an open mind and improve communication, because this kind of rude behavior is ridiculous towards customers who pay so much for something they didn't receive and which was far from expected.

It's not a hotel but a b and b, the noisiest I've ever experienced in my life. Apart from the appreciable rustic furnishings, our room was practically in the middle of the hall of a restaurant. I'll leave you to imagine the noise until it closes and CLEANS. Asleep at 2. Ground floor room with people stationed in front of the windows which obviously must remain closed if you don't want to be in your underwear in the middle of the street. in addition in the room there is evergreen darkness at night even during the day. Absolutely negative experience.

The staff was very friendly at check-in and helped us find our way around town. Alcudia is a lovely old historic town and the location of this hotel is excellent. Unfortunately, however, the bed was the most uncomfortable one that I've slept on in a very long time....You could feel every spring in you back as you sank deeper into the middle of the mattress throughout the night. The air-conditioning was one of the oldest units I've ever seen... It made terrible banging noises in the night. They also didn't provide any replacement of shower gel and shampoo. This hotel is marketed as a high-end boutique hotel, but it definitely cannot be considered as such. Wouldn't stay here again.