Hotel Can Simo in Alcudia

Let’s start with the good side:
- Location is very nice, in the center of historic little town with huge free parking close by.
- The hotel itself is in renovated old building with interesting stone walls interior which gives the hotel a cosy note.
- Rooms are clean enough and very spacious and they are changing towels every day except on Tuesday and sheets every two or three days.
And now the bad side:
- Although the rooms are big enough and have big bathrooms, the bathtub is very small and places where the sealing is the lowest, so if you are 177cm or taller you will find difficult enjoying your shower.
- The water pressure is terrible and very hard to have a decent bath.
- Bed is terrible, not comfortable at all. Every time when you sleep you roll down to the middle. For the amount of money that they are charging they could buy better beds.
- No instructions for the deposit safe.
- All food from mini bar is already expired.
- We had problem with the cockroach one night.
- No sound isolation at all and without a proper hand to close the door quietly from the outside. One day our room was left wide opened after cleaning.
- Downstairs is a restaurant and a lot of people are coming in and out and it is a bit noisy and unsecured.
- On every photo you see of the hotel you think that you will have the breakfast in the same building but not, the breakfast is in the local restaurant nearby.
- The food there is generally ok, but every day is the same and there are not many options. The worst thing is that all the fruits are very smelly and already start to root and they are serving it. Also, it is very warm there and everything is melted, butter, cheese… this is not the way of storing this type of food!

Summary: too expensive and urges for some renovation!

Arrived around 11pm only to stand around outside a locked door to reception area not knowing quite how to get the attention of someone that wasn't manning reception. Tried the telephone number on the door only to find it not in service. Then rang the companies head office...as it was on mobile we had to memorise the number (why couldn't the do this for us..). Called number and a a rather frazzled and stressed waiter/receptionist came over from the building across the road to let us in. Checked us in and took us up to the top floor, both laden with suitcases and bags he didn't even offer to take one of the bags and carry it up. Hotel room was clean although there were hairs around skirting in the bathroom. One small towel hook next to the sink...and not one near the shower so there was no where to dry the towels which were still damp when we went use them the next day - the same for our beach towels. We had drinks from the mini bar and these weren't replenished for the following night and neither were the used bottles taken away by the cleaner. The zip up bed was pretty uncomfortable, we both woke with very sore necks at around 6am when the noisy street cleaners are out and about. Breakfast had to be taken across the road in the building opposite the one we stayed in - it was ok but nothing special and the "fresh" orange juice was far too sweet tasting, not at all pleasant. Whilst the decor is boutique there is absolutely nothing else about this place that was and I wouldn't go back!

Dirty room, hair on the floor upon arrival. The bathtub was filthy, and the lamps in the room were covered in dust. The TV screen was smaller than my iPad; you'd need a magnifying glass to watch TV. It was very noisy, so sleeping in was definitely out of the question. For 180 euros a night, this was definitely not worth it! Very unfriendly staff. We had a minor incident that occurred because of us. We sincerely apologized several times. However, the woman (I think the manager of Can Simo) didn't take it personally. The incident was quite harmless (taking towels outside). She started rolling her eyes and reacted very rudely when we asked for new towels after 48 hours. It says it's a four-star hotel, but this is far from four stars; perhaps four falling stars. A tip for the staff at the Can Simo hotel in Alcudia: despite everything, I would maintain an open mind and improve communication, because this kind of rude behavior is ridiculous towards customers who pay so much for something they didn't receive and which was far from expected.