BlueSea Club Marthas in Cala d'Or

The overall location of the hotel is fantastic! It’s close to beautiful beaches, great restaurants, and plenty of activities and events nearby. The pool areas are lovely and the room itself was clean and up to living standards, which we appreciated. Overall, I really enjoyed potential of the hotel.

However, several issues during our stay left us extremely disappointed. First, the air conditioning in our room did not work, and with temperatures over 30°C, this was a serious problem. We heard other people complaining to the staff, which we felt like those guests, were very rude to the staff.

To make life easier for the staff we didn’t even ask for a repair, just a fan to help us cope. We started speaking with Georgia, who was super lovely, and requested this a second time. It took three requests before one was brought to us, and we were told by a male member of staff, who was butting into the conversation, “it’s not guaranteed.” We paid for a room with A/C, so this was unacceptable.

What made the situation worse was the hostile behavior from this male reception staff member. When my partner voiced his frustration politely about the fan, the male (Filipe) threatened to call the police, which was shocking and completely disproportionate. We later asked for a second fan and this request was declined, and then pushed back saying “it’ll be requested.” We didn’t ask again, as the above situation felt like we were walking on eggshells.

To make matters worse, my partners expensive shoes were stolen from the premises, and when we asked for help or guidance on what to do, the same male staff member laughed in our faces.. absolutely no sympathy or support. He just pulled out a box in reception and showed us the box.. without saying anything.

One morning, the hallway outside our room flooded. We had to step through water to get out, no warning, no cleanup crew, and no apology from the hotel. It just added to the overall sense of mismanagement and neglect.

We also asked about a potential upgrade on arrival. One staff member said the hotel was fully booked, but when we checked online, rooms were still showing as available. We didn’t mention this. When we asked again a few hours later, with a different staff member initially agreed to upgrade us, but then someone else told her in Spanish not to go through with it, apparently assuming we wouldn’t understand.. very disappointing and unprofessional.

We didn’t book all-inclusive so we can’t speak on that, but the location is definitely worth staying for, and the surrounding area has so much to offer. However, unless the hotel addresses its customer service and management issues, we would hesitate to return or recommend it fully.

We recently stayed at Club Marthas and overall had a poor experience. The rooms were out dated, a kettle was not available and the cleanliness of the hotel was extremely poor. Our initial room was that bad we had to ask to be moved, by bad meaning disgusting toilet, bathroom and kitchen looking as though it had barely been cleaned. Making matters worse we were asked what was wrong and had to point out specific dirty areas to be taken seriously.

The unsatisfactory cleanliness continued, the room floor was not cleaned in 10 days, I had to make sure my toddler had ‘room socks’ on every time she walked to avoid her feet becoming dirty. These socks were black by the end of the holiday. Communal areas, including pools and pool side/beds were not cleaned and I had to kick rubbish away from the beds left from previous days.

During our stay there were other holidaymakers who were complaining at the desk due to unsatisfactory cleanliness of rooms and issues with rooms. Sadly like us, they were not always met with the most helpful and friendliest of staff - including Managers. This is a shame as there were some staff who were lovely and wanted to help.

For the price we paid for this holiday, we were very disappointed and felt let down. We would not revisit.