BlueSea Club Marthas in Cala d'Or

Oh dear, stayed in a self catering room that you couldn’t swing a cat in!! On arrival we had to leave our suitcases in lockers @ €4 for 4hrs as we couldn’t check in until 3pm. The kettle didn’t work but fortunately had taken my travel one. The two rings on the hob were all rusted and far from usable. The mattresses on the beds were appalling, just blocks of soft foam that were so old there was a permanent dip straight down the middle. The pool areas were pleasant and clean, although the water was bitter cold. On checking out we had to vacate the room by 11 so again had to pay for lockers to store the cases until we left in the evening. €4 for 4hrs or €8 for 8 hours if you have a late flight. Safe to say we won’t be staying again.

This hotel is far from a 4-star standard. Our first impression, upon entering the "Superior Apartment" (the most expensive room category), was very disappointing. The smell was unbearable, the room was old and worn-out, and we immediately felt like leaving. Even 3-star hotels we have stayed at before offered a much better experience. Thankfully, the receptionist kindly changed our room to one in slightly better condition, but even that was nowhere near 4-star quality. The negative impressions continued throughout our stay. The food was the worst we have ever experienced in a hotel. The quality and variety were extremely poor - like a cheap canteen. Much of it was tasteless, low-quality, sometimes burnt (as shown in the attached photos), and did not feel fresh. Options for children were almost non-existent - only one type of ice cream, which tasted so bad it was inedible. The scrambled eggs were questionable and seemed mixed with something else. Snacks were simply leftovers from breakfast and lunch. Service from the staff (apart from reception) was generally unfriendly and unhelpful. Pizza was charged extra, despite being advertised with a "20% discount," but you can get better quality pizza outside the hotel for the same or lower price. Decent ice cream was also extra (€2.50 for one scoop, €3.50 for two). The so-called "exclusive bar" is not included in the all-inclusive package - everything there is charged separately. Sun loungers could only be unlocked at 9 AM by a staff member who simply removed the chains, offering no help in moving them. Many loungers were broken, with no back support, making them usable only for lying flat. In the evenings, there were not enough tables during entertainment, so guests had to stand or search for spare chairs far away. Coffee during the day was served only in disposable paper cups. Housekeeping was minimal - the maid only changed towels, bed linen, and emptied bins. No proper cleaning was done (not even the floors). The shower water pressure was extremely weak, making it nearly impossible to wash long hair. The only positives were the reception staff, who were always polite, helpful, and tried to solve problems, and the hotel photographer, who was the only staff member consistently smiling, greeting guests, and showing genuine friendliness. It is hard for me to understand how some guests rate this hotel positively - perhaps only if they paid much less, booked well in advance, or stayed off-peak. For us, it was extremely disappointing value for money - £2000 for 6 nights (2 adults and a teenager) was absolutely not worth it.