Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection in Illetas
Rooms and prices
Description
The best hotel of the Riu group in Majorca. Located in the privileged area of Illetas. The hotel grounds are inscribed in the rocky coast. The entrance to the water is possible from the shore or pontoon. 800 m from the hotel there is a nice sandy beach. Unlike other high-end hotels here is no pretentious atmosphere of the chamber. A high level of service combined with an animation that creates a more democratic atmosphere. The hotel is popular among Russian tourists.
Built: 1973
Location: on the beachfront of the resort of Illetas, 800 m from the beach of Illetas, a small Bay, 7 km from Palma, 19 km from airport, 3 km from the leisure area of Puerto portals, 1 km from the nearest Golf course (Real Golf Bendinat), and not far from other Golf clubs of Palma and Calvia, opposite the hotel Riu Bonanza Park 4*.
Is included into group of hotels RIU HOTELS & RESORTS.
Consists of one 9-storey building.
The hotel has 285 rooms.
Total area: 8000 m2
Beach: public, sandy (Playa de Illetas), 800 m from the hotel (3rd coast), the Bay with easy access to the sea. On the beach umbrellas, sun beds: free. At the pool umbrellas, sun beds: free of charge. Pool towels: free of charge. The length of the beach 120 m.
We accept credit cards: Visa, Mastercard, American Express, Diners Club.
Pets are not allowed.
On the hotel territory: Park, restaurants: 1 (international cuisine, Breakfast and dinner buffet, hot dishes served by the waiter, themed buffets 2 times a week, diet), terrace (for sunbathing), hairdresser, Internet cafe chargeable, bars: 3 (a piano bar with panoramic views in the lobby, a bar-restaurant by the pool (in the summer, lunch – menu, a cocktail bar in the evening),a bar-salon Madison (snow)), meeting rooms: 10, rental cars, Parking lot: free, café 1 (in winter lunch menu), disco (Madison (summer)) outdoor pool: 1 (fresh water), currency exchange, reading room, TV room, gift shop, restaurants a la carte: 1 (from 01.05 to 30.09, the possibility of dinner 2 times a week), direct beach access
Attractions: table tennis free, free evening shows (several times a week), free animation (6 days a week), tennis court for free (2 at the hotel Riu Bonanza Park), the dive center for a fee, mini-Golf for free (in hotel Riu Bonanza Park), sauna, Spa charge (only for hotel guests, Bathrobe and Slippers – extra charge, beauty treatments), water sports with charge (located in the Bay in front of the hotel), Turkish bath (Hammam) free, disco for free, free gym, massage / chargeable, indoor pools: 1 (with Jacuzzi ), Jacuzzis: 1
For children: animation program for children (from 10.07 at 31.08, 6 days a week) kids club (4-12 years, with a 10.07 at 31.08, 6 days per week), crib: free of charge
With a stay at Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection in Calvia (Illetas), you'll be a 3-minute drive from Illetas Beach and 6 minutes from Port of Palma de Mallorca. This beach hotel is 3.1 mi (5 km) from Puerto Portals Marina and 1.4 mi (2.2 km) from Cala Mayor Beach.
The distance to the nearest airport is 19 km.
Policies and conditions
- Child Policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the Hotel: MasterCard, Visa, AmericanExpress
- Check in time: 15:00. Check out time: 06:00-11:00.
Services and facilities
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Heating
- Ticket assistance
- Gift shop
- Garden
- Television in lobby
- Terrace
- All Spaces Non-Smoking (public and private)
- Electric car charging
- Non-smoking rooms
- Soundproof rooms
- Room service
- Family room
- Minibar
- Hairdryer
- Flat-screen TV
- Toiletries
- Accessibility features
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Diet menu (on request)
- Breakfast
- Breakfast in the room
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Poolside bar
- Free Wi-Fi
- Car rental
- Spanish
- German
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Library
- Bike rental
- Barbecue grill(s)
- Mini golf
- Barbeque
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Outdoor pool
- Seasonal indoor swimming pool
- Water sport facilities
- Pool facilities
- Beach/pool towels
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Diving
- Snorkelling
- Tennis court
- Fitness facilities
- Golf course (within 3 km)
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Children's playground
- Kids club
- Babysitting and childcare
- Pets Not Allowed
- Temperature control for staff
- Extra decontamination measures
- Temperature control for guests
- Personal protection equipment for guests
- Contactless check-in and/or check-out
- Additional measures against COVID-19
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 190 m. It takes 3 minutes To the beach!
The distance to the sea is 60 meters
Street view
Video: Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection, Illetas, Spain
Map
Reviews
Wish there was more restaurants around as well. Hotel night buffet expensive but amazing in the sense that there is heaps heaps of choices. One of the best buffet I’ve had. Breakfast too. Biggest shame is dinner buffet shuts at 9pm!!!! This was always rushing us to have an early dinner which wasn’t pleasant. And since not much restaurants around we ended up eating at the hotel.
The bar next to the pool downstairs is amazing as you can grab a drink without having dinner in their Asian restaurant. The cava we drank was exceptional (sparkling wine).
The pool area is lovely too with heaps of seating. There is also a spa which wasn’t crowded so very nice to enjoy.
The hotel is not cheap at all and we definitely not received the quality for what we payed.
Staff: overall the staff was very very nice with us, and always trying to help.
Rooms: the worst of the stay. The bathroom had mold on the roof. The windows and room overall were zero sound proof. The bed (actually it was 2 beds next to eachother) moved so much, so it was like sleeping in individuals bed. The AC didn’t worked for the first 2 days (the third time we asked for service was the time they fixed the issue).
Amenities: the quality of the hotel can be summarized when I went to the gym and there was a note above the water dispenser saying you couldn’t refill your bottle!!!!
Overall the hotel is very outdated and old.
The elevators take so long time.
You need to present a card to get towels in the pool.
The pool service (drinks and food) closes super early which is not convenient.
Even though the location is very good and the staff kind, we will never come back to this hotel. Sadly what they show online is not what you get.
Upon arrival, no one offered assistance with our luggage. At check-in, the receptionist who handled our room was not particularly welcoming. My husband ended up loading all five of our suitcases onto a trolley himself while the receptionist simply escorted us to the elevator. Alex did not check us in, but during our stay he was noticeably more friendly and approachable compared to the rest of the team.
The view from our room was beautiful, but the room itself was very small and not what we expected for the rating. The next evening, we needed extra towels and tried calling the front desk multiple times, but no one answered, so we had to go downstairs in person. The next day, not only was our late checkout request denied, but at 11 AM a man arrived at our door to paint the room before we had even checked out, which was highly unprofessional. Around checkout time, the AC also stopped working, which made the room uncomfortable and gave the impression it may have been turned off intentionally.
On departure, we requested a trolley to bring our luggage down, but were told it could only be brought by staff and none were available, so once again we had to carry everything ourselves. Parking was also frustrating since the key provided to open the gate did not work. We ended up parking on the opposite side, where Julian consistently helped us by opening the gate, and his assistance was very much appreciated.
Overall, the hotel has potential with its location and the views, but the lack of service, poor communication, and very small rooms made our stay disappointing. This experience fell far short of what one would reasonably expect from a 4-star property.
From the time we were welcomed by Sergio and Desiree at check in until we checked out 6 days later, the experience was first class. These two really made our stay feel extra special.
The interior of the hotel itself is a little dated and could probably do with a bit of modernisation but functionality wise everything worked perfectly and the facilities are absolutely fantastic.
The hotel is located right on the water with its own little mini private beach/swimming area which was just a dream.
There are two pools (one adults only) with plenty of sun lounges and umbrellas and at no point did it feel extremely busy.
The breakfast buffet was amazing with plenty of variety. I think it would be hard to find somebody who would struggle to find something to their liking.
I would definitely come back to this hotel.
I see bad comments about the staff but every experience I had with them was pleasant. The guest services manager arranged a car rental and it was delivered within 15 minutes. Late checkout was no problem either for a nominal fee.
Pool bar is great, limited options but all you could need. Food is good for the most part but some dishes could be better. Sofia in the pool restaurant is great. Breakfast is nice, tonnes of options.
The upstairs dining hall has no atmosphere - we ate there one night and it’s like a conference room. Also they should stop accepting guests if they are going to close soon. We were seated and our waiter told us it was closing in 10 minutes but we still paid full buffet price.
Overall a very nice hotel in a great location.
Service: The front desk is very good. We checked in late at night and arranged for us to stay on the fifth floor. We wanted to upgrade, but the front desk told us that we would be upgraded to the sixth or seventh floor. In fact, it is similar to the fifth floor. The view of 509 is unbeatable. I think 507-510 are all pretty good.
Environment: The sound insulation is a bit poor. The quilt is not as musty and damp as I imagined. It may also be that I am more accepting.
The breakfast is good. The hotel next to the swimming pool is a bit expensive. The buffet in the evening is also good.
The most unpleasant moment was the late check out - such a simple question turned into the drama of the day. At first, the hotel manager promised us to rent one room for a late check-out for 11 euros per hour, then they told us that the hotel was fully booked (by the way, it was possible to book 10 rooms on the same day), which speaks very well about the staff and culture of the hotel. Another very good point is that there were some problems in the sauna - the staff's response is why are you complaining, look at how the sun is shining... Are you kidding me?!
In conclusion, please avoid this hotel with a low level of culture and service.
Frequently asked questions about Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection
How much does it cost to stay at Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection?
The cost of living in Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection depends on the date, rate, number of guests etc. Enter your dates to see prices.
Is it far from Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection to the nearest beach?
It takes 3 minutes to reach to the nearest beach.
Is there anything special for children in Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection?
Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection offers Children's playground, Kids' club and Mini golf specially for kids
Is there sport facilities in Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection?
Palace Bonanza Playa Resort & SPA by Olivia Hotels Collection offers the following sport activities: Tennis court, Diving, Golf course (within 3 km), Table tennis, Snorkelling
Does Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection have a swimming pool?
Yes, Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection has a pool.
Are pets allowed at Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection?
No, pets are not allowed at Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection.
How to get from the closest airport to Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection?
The closest airport is Palma De Mallorca Airport, and it is about 23 mins from hotel by car (20.7 km).
What is the cancellation policy for Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection?
The cancellation policy for Palace Bonanza Playa Resort & Spa by Olivia Hotels Collection varies depending on the type of room and booking conditions.
