Grupotel Orient in Playa de Palma

Stayed at Grupotel Taurus Park in Mallorca recently. The rooms were on the smaller side, and the view was fairly average, so don’t expect anything too luxurious there. However, the sauna and swimming pool facilities were definitely highlights of the stay — well-maintained, relaxing, and a great way to unwind after a long day. Overall, a decent hotel with good wellness amenities, though the room experience could be better.
Good part is that it is very close to Arenal beach and lots of clubs and restaurant just 5 mins walks

I’d rate this more as a 3-star than a 4-star hotel.

Check in: The man on reception when we arrived was really nice and welcoming, no issues there. Don’t know his name but he was bald (sorry).

Check out: Completely different story. There were three people on reception – a middle-aged brunette man, an older man sitting down, and an older woman – and they were honestly so rude. They tried to charge us an extra £1000, saying we hadn’t paid, even though we had the receipt right in front of them. Instead of even checking properly, the brunette guy and woman just kept repeating, “we wouldn’t have the bill if you’d already paid.” We had to message ******* (who we booked through), and when ******* called the hotel, the older guy answered and actually said, “I don’t know why the hell they’re calling you.” In the end, it turned out we were right and we had paid, but there were no apologies at all. They also tried to charge us for soft drinks during meals, even though we were all-inclusive. Again, once we pointed it out, they took it off, but still no apology.

Other cons: Bed was really uncomfortable, food very repetitive, gym wasn’t great, and the pool was tiny.

Pros: Room was clean, nice view, short 10 min walk to the beach. Most of the staff throughout our stay were actually really lovely – it was just the reception team on check-out that left a bad taste.

Overall, I wouldn’t call this a 4-star experience and wouldn’t return.

Houskeeping was very annoying and came into the room several times without really knocking