Hotel Carlos I in Benidorm

On entrance to the hotel, it feels impressive enough. Until you quickly smell the pungent aroma filling the place. Im not sure if it is sewage pipes as ither had suggested, but it is a bad smell . It drifts throughout the building and is constantly there. There are no tea and coffee facilities in the room and there is no minibar. The safe is only available at a cost. The rooms are pretty standard and offer no more than a Uk travelodge motel. We did not include meals so I cant comment on the food There appeared to be Spanish entertainment/singer on each night. We only stayed for 2 nights and only caught a small amount on leaving and coming back to the hotel. It appeared popular. The staff were helpful and friendly. They all spoke enough English to engage and assist.. After our initial booking with the travel company, we upgraded from a 3 star to a 4 star for a better experience but also for a pool. Our travel agent said there were 2 outdoor pools and 1 indoor. I expected the out door pools may be closed if weather not suitable in December- However, all pools , including indoor pool, were closed. However the downstairs outdoor pool was uncovered and had the jets running every day. The hotel is conveniently located for shops , beach, etc and is not too far from the nightlife. Overall it was an average stay I have definitely had better facilities in 3 star hotels and do feel that I upgraded from a 3☆ and paid the extra for no reason at all. The pungent smell is definitely off putting.. Definitely feels Iike it should be 3☆, and probably not even the best 3☆ available

This could be good ..but sadly pool was dirty … the breakfast was poor the staff In dinning all need to smile ..No coffee making facilities in bedroom so was over priced for what we paid and got ..the staff on reception was very good .. And this time off year it is catered for Spanish not English !!

Nice enough place, the staff didn't speak very good English, we were 6 girls in our 50s and if we laughed to loud we were getting horrible looks from the other guests who were 90% Spanish and so rude, if you're not a pensioner I wouldn't recommend it.