Finca Bell-Lloc in Palamos

Hemos preferido volver a casa, muy decepcionados, que dormir allí. Ninguna reacción de la recepcionista, única encargada, ante el problema.

We went back home rather than sleeping in. Overpriced (over 300€ in total per night: 272€+taxes, on June 21, 2025) and with a significant discrepancy between the description / pictures on booking and the reality of our « family room » , the so called « Cabernet Sauvignon » bedrooms.
- they are located at the back of a detached house, without views other than tiles and trees. The rest of the house appears in use but not by hotel guests (personnel of the winnery/ Finca?). It is 450 meters away from the Finca and reception, with no amenities around that house.
- 1 bedroom has no air conditioning nor ventilator (unlike the other one)
- no bath (unlike the booking description and photo), but shower in reality. The paint is coming off the shower window, not freshly painted. The radiator shows clearly that the rooms are not very clean.

When trying to discuss the discrepancy with the receptionnist, she simply said that each room was different, the photos on Booking were not exactly those of our bedrooms (why?) but close (really?), they would ask booking to correct the mistakes in the description and she could do nothing more about it, just advised to contact the « Brugarol » hotels through their reservation email.

Shame that this spoilt our week-end, as the main building is in a wonderful setting and the swimming pool appears enjoyable.

Google review summary Reviews aren't verified 4.5 415 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 4.5/5 · 151 reviews Google doesn't verify reviews from other travel sites. To see review policies, visit their site. Reviews Search reviews gael guyon 1/5 just now on Google Avoid at all costs! We have been given room just above the restaurant kitchen and as a result we did not sleep all night as they have kitchen extractor working all the time (i have never heard anything that loud!). We have specifically requested when making the reservation not to have this room (it was obviously ignored). During check-in we're told the fan is only when kitchen is on and would be off at 10pm. Obviously it wasnt (it is on all the time as all kitchen refrigerators are connected to that and they cannot switch it off). None should be accommodated in such room !!! They lied about this problem at the first place and when complained in the morning we have been given to be moved to the 'shed' accommodation (mouldy, totally different standard) which of course is not a solution as we paid for this place the full price. I have never seen such horrible guests service. I just want to leave this place (but of course hotel is not supporting the refund). NIGHTMARE on holidays!!!