Rockside Cabanas Hotel in Unawatuna

We stayed with my daughter in one of the Luxury Gabana beach cottages, and the location was truly stunning. Waking up right on the oceanfront with such a beautiful view was unforgettable.
However, our experience was overshadowed by a serious food-related incident. We ordered food from the hotel, and although it tasted good, both of us ended up with food poisoning. We had not eaten anywhere else that day. My daughter also had an allergic reaction to mango because her mixed fruit juice contained mango — this part is her responsibility, as she didn’t mention her allergy. But her condition clearly went far beyond an allergy: she became severely dehydrated, could not walk, and we had to call an ambulance. We were taken to the National Hospital, and we spent the whole day there. I also became sick, which means the issue was not only from the juice but likely from something in the food or sauce.
Because of this, we missed breakfast and lost almost an entire day of our holiday. When we returned to the hotel, they kindly offered us complimentary food as an apology. We appreciated the gesture. However, the burger was impossible to eat — extremely tough — and the club sandwich, which we hoped would be light, was again covered in a heavy sauce. I only tried a small bite of the burger, and we both ate just a single small piece of the club sandwich, because we immediately felt unwell again (not as severely as before, but enough to worry us).
I asked the hotel to offer at least a half-day as compensation for the lost day, but my request was declined. I was told that all rooms were fully booked, which did not match the availability shown on Booking.com. This was disappointing, considering the situation clearly originated from their food and caused us to lose an entire day of our vacation.
On a positive note, the service itself was friendly, and the manager sincerely tried to help as much as possible. One of the waiters was also very kind. The atmosphere is pleasant and the people are warm — but the hotel must take food handling and ingredient safety much more seriously. Even though the dishes tasted good, the quality or preparation of some ingredients clearly needs improvement.
Overall, the place is beautiful and the staff kind, but our stay was unfortunately affected by the food issues. I believe the hotel should have shown more flexibility and care to resolve the situation.