Benjamin Resort in Kamala

The most terrible experience in my entire life!!!!!!
Receptionist steals money blackmailing client to get more money than they have already paid saying that if you don’t pay, they will kick you out and in high season is difficult to find a hotel . Plus, if you call the police, they will not do anything to help you. Beside this:
All the rooms are disgusting.
DIRTY MOLD AND BAD SMELL EVERYWHERE

Extremely bad check-in experience:
1. Dishonest business practices: I booked a king-sized room with a 1.8-meter bed, but what I got was a triple room pieced together from a 1.5-meter bed and a 1.3-meter bed.
2. Misleading advertising: The room pictures showed a balcony, but in reality, it was next to a hallway. There was no sunlight during the day, and it felt unsafe at night. There was no key card access; it was a physical key, and you had to deadbolt it from the inside when leaving.
3. Outdated facilities: There was no hot water the night I checked in. The next morning, only scalding hot water came out, and it couldn't be adjusted.
4. Poor service: They neither changed my room nor addressed the issues. Absolutely terrible. Everyone, please avoid this place.

I've attached my booking confirmation and room photos for your reference.
A room costing over 900 RMB.