Skyview Hotel Bangkok in Bangkok

After a few weeks of visiting Thailand, we decided to stay for the last 4 nights of our honeymoon at the SKYVIEW Hotel in the Executive Suite SkyView. The stay would have been perfect if it wasn't for the way we were treated by the staff. We found this to be disrespectful.

On the first evening we ordered food and a bottle of champagne in the bar - everything was booked to the room, as is normally the case. The next morning we found an envelope with a letter telling us that the limit had been reached and that we should pay the amount right away. We were very surprised, as this is not a usual behaviour for a 5 star hotel. However, we didn't say anything the first time and paid the amount at the reception. The next day we ordered drinks by the pool (several bottles of wine and water) and we wanted to pay the amount directly. However, the staff here said that we could simply book it to the room and that it wouldn't be a problem. We did so. When we received another envelope with the same letter the next day, we complained to reception that this kind of behaviour was disrespectful and that they didn't trust their guests.

We are talking about bills of a ridiculous 15,000 baht and 8,000 baht. We paid 30,000 baht for 4 nights but you throw letters under our door for such ridiculous amounts? First you tell us that the amount can be booked to the room and then you throw letters under our door and ask us to pay directly?
Simply unbelievable and I have never seen this in any 5 star hotel anywhere in the world. I also travel a lot on business trips and in 5 star hotels and have never experienced anything like this.

Of course, we asked ourselves whether this is simply a policy (there is NO mention of this on the information sheet that you receive at check-in as well as no information at the bars while wanting to pay) or whether it is down to us or maybe our presence. We are from Germany, but we are a mixed race couple with me being a white Western European and my husband coming from Latin America and therefore having light brown skin. We’re also both tattooed. We also don't walk around in designer clothes or with Louis Vuitton bags. Perhaps this is the reason why we were not trusted to pay all outstanding amounts at check-out, as is normally the case everywhere else. This is unprofessional and disrespectful and we certainly did not feel welcome.

The pivotal point is not the amounts or that we should pay for it. It's not about money, we could also order 10 bottles of champagne and pay directly. The point is the behaviour and disrespectful treatment of us and the lack of trust and having no sense of hospitality and ruining the experience and our last honeymoon days. The front office staff did not care at all.

The 10% service charge imposed on us was also unacceptable. We ordered bottles of wine at the pool bar and my husband had to open the first bottle of wine because the lady working there couldn't manage it.
What do we pay a 10% service fee for? To open it ourselves and bring the drinks from the bar to the pool ourselves?

Furthermore, on the last day of our stay, the bathroom has not been cleaned. The toilet and the bathtub were not cleaned and the floor also had the same dirt as it was when we left the room - even though we left a good tip. The tissue box in the bathroom was also empty and not being replaced. Furthermore, we found men’s underwear in the corner of the bedroom, with lots of dust on it - from a previous guest.

What was positive though: the suite has a lot of space and the view is very nice. The housekeeping staff is very friendly, I can say the same about the breakfast staff (especially Kwan from breakfast, who is highly professional and cheerful with guests). The view from the pool is very nice.

However, the hotel itself is not at a 5 star level. More like a 4 star. The room also did not have a Smart TV, which is very unusual.

We will definitely not visit this hotel again and will look for another 5-star hotel on our next visit to Bangkok.

This is not a five star hotel experience, as the actual experience fails to live up to any normal standard. The front desk staff were unprofessional and untrained. My guest, who has a hearing impairment, couldn’t understand the receptionist, and instead of accommodating him, she yelled at him and making snide remarks in a language we couldn’t understand. To make matters worse, she expressed her irritation at us in a visibly unprofessional manner, adding to the overall discomfort.

The elevators are excruciatingly slow and cramped.

The room we were assigned was shocking. It reeked of stale cigarette smoke and urine. After just a few minutes inside, my hair reeked of smoke, which exerted my time on the phone with guest services to arrange for a room change and an hour of showering to smell…… presentable.
The water does not stay warm; it’s a game of Shower Russian roulette.
It’s also worth mentioning that, while you’re advised not to drink the tap water in Thailand, the hotel still charges for bottled water—a practice that feels both cheap and dishonest. I have stayed at other high end properties and they don’t charge for water and leave you with free snacks.

The televisions in the room are outdated, with a limited selection of channels and no screen mirroring option. These aren’t smart TVs which are a disappointment for anyone hoping to unwind with some streaming content.

At 8:30 AM, they began knocking on the door, attempting to enter the room while we were not appropriately dressed for company and still sleeping. For a hotel that purports to offer luxury, there is little respect for the guest.

The pool is so much smaller in person. Pictures do not reflect the actual state of the property.

There are pros to this hotel, however, all listed above has unfortunately overshadowed those. Location is good but don’t consider it when booking as the cons far outweigh it.