The Chaya Resort And Spa Chiang Mai in Chiang Mai City

Not worth the money. The hotel feels old, and the in-room facilities are outdated, especially the bathroom, which was in poor condition. All I liked was just a cat at the reception, so cute!

We stayed 3 nights at Chaya Resort, and the overall experience was very disappointing. The hotel gives the impression of being abandoned, as if it had seen much better days... a long time ago.

The breakfast was extremely poor: only toast and two fried eggs, with no choice or variety. On our last day, leaving early, we simply couldn't have breakfast, and nothing was offered to us in exchange (no breakfast box, no alternative solution).
The day before, however, we saw another guest with a well-stocked plate. When we asked him how he got it, he explained that he had to fill out a form at the reception. No one ever informed us or asked us about this. Really a shame, and above all, unfair.

The service leaves a lot to be desired: the receptionist didn't speak English, which made communication very difficult. When we asked for cushions for the pool, we were told there weren't any — which is frankly not normal. We did receive towels for the pool, fortunately.

The pool was used, but the water was cloudy and visibly dirty. As for the spa, it's hard to understand how it deserves that name... nothing corresponds to the idea of a spa.

The room looks nice on paper, but it's poorly maintained:
• little hot water,
• a broken and flickering bathroom light,
• the key used to activate the electricity didn't work properly and was broken,
• presence of insects (ants) in the room.

It's a real shame, because the place must have been magnificent in another era. Today, the potential is there, but the maintenance and service clearly don't live up to it. A great disappointment.

Terrible Experience - Not Even Close to 2 Stars

I stayed at this property expecting a 5-star experience, but it was more like a 2-star nightmare. First of all, the pool was absolutely filthy. It looked like it hadn’t been cleaned in weeks, and it was completely unusable.

The hotel has a strange and frustrating policy that charges you 300 THB per hour for early check-in—even if you arrive only an hour before the standard check-in time at 2 PM. This is both unreasonable and incredibly inconvenient. I’ve never experienced anything like this before.

As for the room, it was old, run-down, and frankly, it felt haunted. The furnishings were dated and in poor condition, and the entire place felt unsanitary. I was expecting a "deluxe" room, but what I got was a room in the basement that felt damp and claustrophobic. Not the luxurious escape I had hoped for!

Overall, this hotel doesn’t live up to the hype and certainly isn’t worthy of a 5-star rating. If you’re looking for a relaxing and comfortable stay, I’d strongly recommend you look elsewhere.

Would not recommend this location at all. They required us to confirm card payment which is normal but i was having esim problems and couldnt do anything from my phone. They sent multiple Whatsapp messages threatening to cancel my booking if i didnt confirm. I finally told them my phone wasnt working and to pleae process payment and we would be there the next day. To say the property was a letdown is an understatement. Completely run-down. Large sacks were piled in places. Tools and random boxes near the walkways as if they were in the middle of renovations. The locks on the outside of the door are padlocks. The lock inside the room are sliding pieces of 2x4. The rooms are dirty, the floors very squeaky and uneven in some places. Our room had trash from the last guests still in the room. We ended up leaving the property after less than an hour asking for a refund. I understand that it was booked under the no-refund policy but the lack of transparency and their earlier threats to cancel made the whole experience horrible.

Far from old city. Needs lots of updating. Everything needs repair. Pool was green

Our room was the best part, good air con, large and clean. But like the rest of the hotel, in need of a lot of maintenance. From when you arrive the front of the hotel and the grounds are very run down, not what you expect for a so-called 4 star hotel. The pool was really dirty looking so unusable.
When we arrived after travelling for over 20 hours, we arrived early in the morning. No effort was made by the staff to get us checked in before 2pm. 7 hours hanging around waiting to check in. As someone who works in hotels in Ireland 🇮🇪 you really would try to get people checked in as quickly as you have a room available. It's called hospitality. We offered to pay to check in early and were told that to do so would cost more than a full nights rate.

Location wise, it's over 3km to the old town, which was our own fault as we did not research enough. I would advise anyone travelling to look at booking in the old town area. As the area of the hotel is also very run down and not much to do.

The hotel and its rooms are beautiful, and the staff are genuinely friendly and helpful. However, there are a few areas where the experience could be improved. Given the hotel’s close proximity to the airport, better soundproofing would make a big difference, thicker windows and a door that seals properly (without visible gaps) would help minimize noise significantly.

If you’re not woken up by airplanes, it’s likely to be the sound of neighboring guests opening their door latches, a rooster crowing, rainfall, or dogs fighting nearby. These are all common sounds in the area, but they become surprisingly loud due to the poor insulation of the rooms.

We also found a cockroach in our bathroom, again, not entirely unexpected given the visible gaps around the front door.

Breakfast was somewhat disappointing: the options were limited to curry, rice, watermelon, and pre-packaged bread. While that might suit travelers who enjoy a local-style start to the day, those expecting a continental or more varied breakfast will likely be underwhelmed.

Lastly, keep in mind that the hotel is located about a 20–30 minute walk from the city center. If you prefer to take a taxi, expect to pay around 150–200 baht per trip.