Grand Star Hotel Premium in Istanbul
✅ Prime location near major landmarks with vibrant street views ✅ Some rooms have amazing views of the city and sea ✅ Reception staff during the day received praise for kindness and helpfulness ✅ Breakfast quality described as acceptable or average by some guests ✅ Family suite noted as spacious and safe with good facilities ❌ Elevator service frequently reported as slow, out of order, or insufficient for 7 floors ❌ Rooms and bathrooms often cited as dirty with mold and damp smells ❌ Room door key cards regularly malfunction, requiring daily replacement ❌ Breakfast criticized for limited variety and poor taste ❌ Some guests experienced poor service, including unprofessional reception behavior and luggage storage issues ❌ Hotel area described as noisy and untidy with safety concerns in nearby alleys
Rooms and prices
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Description
Grand Star Hotel Premium, built in 1983 and renovated in 2011, is a mid-range hotel located in Istanbul's Taksim district. It features 118 rooms across a seven-story building with a mix of standard, superior, deluxe, and family suites, some offering sea or city views and balconies. The hotel provides a variety of facilities including a restaurant, bar, conference hall, indoor pool, sauna, and massage services, though some of these carry extra fees. Practical amenities include air conditioning, 24-hour reception, laundry, business center, and limited paid internet. Families will find child-friendly options such as cots upon request and high chairs available in the restaurant. Despite its central location, reviews point to maintenance issues like slow elevators, cleanliness concerns, and inconsistent service, but guests appreciate the room views and proximity to major attractions.
Location
The hotel is situated on Siraselviler street in the heart of Istanbul's Taksim area, approximately 15 km from Ataturk Airport. It is just 283 meters from the Republic Monument in Taksim Square, a notable landmark commemorating Turkey’s founding. The hotel lies about 575 meters from the sea, offering access to Bosphorus sights. Nearby dining options include the Nature & Peace restaurant at 171 meters and cafes like Inci at 282 meters and Orka Taksim Suites & Hotel at 311 meters. This central location places guests within walking distance of cultural sites, shopping, and entertainment hubs.
Tips
- Expect potential delays using the single, often slow elevator; consider requesting a room on a lower floor if mobility is a concern.
- Bring some basic toiletries as some bathroom amenities may be broken or missing.
- For breakfast, plan to eat at nearby cafes or restaurants if you prefer more variety than the hotel offers.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Option: Buffet Opening hours: [Mon - Sun] 07:30-10:00 Open Contact the property to see if extra breakfast is available. If so, you can pay for it at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The guest checking in must be 18 years old.
- Paying at the hotel: UnionPay, Visa, MasterCard
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- Shopping on site
- Air conditioning
- Elevator/lift
- Smoking areas
- Smoke-free property
- Heating
- Ticket assistance
- Garden
- Terrace
- Reception desk
- Family room
- Indoor Fireplace
- Cable TV
- Minibar
- Hairdryer
- Shower
- Accessibility features
- Wheelchair Accessible
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Breakfast
- Buffet breakfast
- Restaurant
- Free Wi-Fi
- Internet
- Car rental
- Airport transportation
- Transfer services
- English
- Turkish
- Tour assistance
- Library
- Nightclub
- Parking
- Parking nearby
- Swimming pool
- Indoor Pool
- Fitness facilities
- Massage
- Sauna
- Spa
- Children swimming pool
- Family/Kid Friendly
The distance to the sea is 580 meters
Hotel view
Video: Grand Star Hotel Bosphorus & Spa | İstanbul, Turkey | Hotel Review ⭐
Map
Reviews
Prime location near to everything.
Vibrant street
Amazing room view .
Cons :
The hotel needs urgent maintenance:
1. The lift is out of service only one and very slow. Always easier to use stairs.
2.the door cards get deactivated after each use.
3.the bathrooms have mold and needs improvement .
4.Basic amenities are missing.
5.the breakfast only boiled eggs and tastless some food . No even good bread.
I truly believe if they made full renovation
I had an agreement with this hotel that they would keep my luggage safely until I needed a room. They even told me, “You can check out at this time, and we’ll keep your luggage safely until your flight.” But when it came time for checkout, they completely refused and said they wouldn’t keep my things. This is very unprofessional and disappointing behavior. Not recommended at all!
There was hair on the blanket and on the bed, even on the towels.
That was very disgusting.
The reception staff were very helpful, polite, and kind — special thanks to Mr. Kave.
However, the hotel doesn’t deserve even one star because of its dirtiness.
Reception girl tried to scam me charge 350£ for a day. While on online it was just 80£.
I don’t understand why in turkey every single business scamming tourists its too unfair for all the tourists nationalities.
Please try to improve.
Facilities: Very complete, with everything you need
Hygiene: Very clean when you check in
Environment: Very well decorated, but the perfume smell is too strong, not very adaptable. The room has a good view and the scenery is beautiful
Service: Not bad, breakfast is also OK
POIs near hotel
Cafe and Restaurants near hotel
The rooms were also fabulous, value for money, excellent cleaning service. Absolutely no complaints. Will definitely recommend this hotel to family and friends!
Dirty rooms- towels & bedsheets not clean- bathroom broken tiles- stinky sofa and broken sofa bed- faulty curtains.
They claim french balconies that they dont have.
They claim late check out which they dont honor.
Rude staff - they dont converse in English whick creates a communication barrier
weak unreliable Wifi in the Room, keeps cutting off.
Kitchenette un-useable; sink out if order, no utensils, kettle very dirty .
Housekeeping & fresh towels not offered daily, and when they clean they use high Chlorine concentrate initiating severe allergic reaction and teary burning eyes!
This place ruined my Istanbul experience
An incredibly amateur establishment that does not even come close to a 4-star standard.
The hotel staff provided the guests with unfounded and incorrect information regarding matters that were none of their business, which led to very serious misunderstandings between us. It is absolutely unacceptable for a hotel to interfere in the private space and communication of its guests in this manner. There were many other negative issues, but I do not see a need to state them here as they cross ethical boundaries. I definitely do not recommend this facility, which is completely devoid of professionalism and work ethics.
The location is excellent, with so many attractions, cafés, restaurants, and shops within walking distance. We were able to explore the area comfortably without needing transportation for most places.
The hotel itself was exceptionally clean, peaceful, and well-maintained, providing a relaxing atmosphere throughout our stay. What truly made the experience special was the staff. Everyone was incredibly polite, welcoming, and professional. Their hospitality and willingness to help made us feel valued and at home from the moment we arrived until check-out.
Thank you to the entire team for such a wonderful experience. I would definitely stay here again and recommend it to others looking for a comfortable and enjoyable stay.
Frequently asked questions about Grand Star Hotel Premium
What room types does Grand Star Hotel Premium offer?
The hotel offers Standard Triple room; 2 Bedrooms Standard Family room with balcony and sea view; Standard Double room; Superior Triple room; Superior Double room with various views and balconies; Deluxe Double room; Club without Window Double Basement room; 2 Bedrooms Family Suite with sea view; Deluxe Double Suite; and Deluxe Studio.
Is there a swimming pool at the hotel?
Yes, Grand Star Hotel Premium has an indoor swimming pool.
Are pets allowed at this hotel?
No, pets and service animals are not allowed at Grand Star Hotel Premium.
How far is the hotel from the nearest airport?
The hotel is approximately 15 kilometers from Istanbul Ataturk Airport (IST).
Does the hotel provide child facilities?
Yes, the hotel provides cots upon request and high chairs in the restaurant for children.
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