Radisson Blu Hotel, Dubai Waterfront in Dubai
✅ Multiple reviews praise the friendly and professional staff, especially named employees like Arshad, Hamdi, Qamar, and Shodhan, for their exceptional service. ✅ Guests consistently mention the cleanliness and spaciousness of rooms, with some enjoying views of Dubai Canal and downtown. ✅ Breakfast receives high marks for variety and quality, including options for vegetarian and Indian cuisine. ✅ The outdoor pool area and bars are well-liked, with attentive lifeguards and bartenders noted. ✅ The hotel's location near Business Bay and downtown is convenient for sightseeing and business. ❌ Some guests experienced issues with room heating systems, reporting that heating was unavailable and only cool air was provided. ❌ Maintenance problems included fluctuating shower water temperature and occasional plumbing leaks. ❌ Complaints about room furnishings being dated and some rooms smaller than advertised appeared in a few reviews. ❌ Elevator availability was limited during busy times, causing waits. ❌ One guest reported a serious incident due to a bathroom leak and lack of timely response from staff.
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Description
Radisson Blu Hotel, Dubai Waterfront is a 5-star property located in Dubai's Business Bay district, featuring 432 rooms in a single building. Guests can choose from a variety of room types, including Standard Double rooms, Executive rooms, Family rooms, and suites with views of Downtown Dubai. The hotel offers a range of on-site facilities such as eight bars and restaurants, an outdoor pool, a fitness center, a spa, and a kids' club with a dedicated children's pool. Business travelers will find eleven meeting rooms and a business center available. Free Wi-Fi and complimentary parking add convenience to your stay. The hotel is praised for its cleanliness, friendly staff, and excellent breakfast. Notably, some guests have mentioned issues with heating systems and occasional maintenance concerns, but many highlight the attentive service from staff members like Arshad, Hamdi, and Qamar. Radisson Blu Dubai Waterfront provides a comfortable and well-equipped option for travelers visiting the city.
Location
Situated in the Business Bay area of Dubai, the Radisson Blu Hotel Dubai Waterfront lies approximately 11 km from Dubai International Airport (DXB) and about 4.8 km from Jumeirah Beach. The hotel is close to Dubai Canal and within walking distance (around 1 km) to Dubai’s downtown area, including landmarks such as the Burj Khalifa and Dubai Mall. Nearby dining options include Ashar's Kitchen, located just 279 meters away. The hotel does not provide a shuttle service to the public sandy beach at Jumeirah Kite Beach, which is 16 km away. Its central location offers easy access to key attractions and business centers.
Tips
- If you prefer a room with heating, confirm this feature at check-in since some rooms only provide cooling.
- To avoid elevator waits, try using the stairs during peak times if your room is on lower floors.
- Book early for breakfast service during busy periods to secure a table and enjoy the variety offered.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Full English/Irish, Vegetarian Buffet [Mon - Fri] 06:30-10:30 Open
[Sat - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property. - Deposit Policy: Deposit required The deposit is determined based on the duration of your stay. The charge is AED 300.00 (approx. US$81.68) per night. This property accepts cash, credit cards and debit cards The deposit will be returned to the original account of payment on the day of check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 21 years old
- Paying at the hotel: UnionPay, AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Television in lobby
- Terrace
- Fire Extinguisher
- Reception desk
- Electric car charging
- Room service
- Smoke Detector
- Minibar
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Luggage storage
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Cafe
- Restaurant
- Snack bar
- Bottled water
- Kettle
- Free Wi-Fi
- Shuttle
- Airport transportation
- Multi-language staff
- Tour assistance
- Nightclub
- Hiking
- Sun Deck
- Parking
- Swimming pool
- Pool facilities
- Transfer to the beach (free)
- Business center
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Fitness facilities
- Gym
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Children swimming pool
- Babysitting and childcare
- Pets Not Allowed
The hotel is located on third line from the shore.
The nearest beach is located on the distance of 4810 m. It takes 72 minutes To the beach!
The distance to the sea is 2420 meters
Hotel virtual tour
Video: IS THIS THE BEST 5 STAR HOTEL IN DUBAI? I STAY IN RADISSON BLU DUBAI WATERFRONT [FULL HOTEL REVIEW]
Map
Reviews
The overall experience of our stay has been awful. We deeply regret choosing the Radisson Blu Waterfront for our entire trip to Dubai—it nearly ruined our Christmas holiday.
This is only our second night here, with three more to go, but I feel compelled to share what has been our worst hotel experience ever. For a hotel that claims to be five-star, the standards fall far below acceptable levels:
1. We booked a “City View Standard Room” with two extra beds. Despite requesting the second bed twice—first in person at reception and then via phone—we were provided with only one. We eventually accepted this, as the room is noticeably smaller than depicted in the photos on Trip.com. The “One Touch Service” line also went unanswered initially, requiring multiple attempts to get through.
2. The decor and furnishings feel dated and worn, and the cleanliness is questionable, as shown in the attached photos.
3. Upon check-in, no one informed us that the heating system does not function. Desperate for fresh air in the stuffy room, we switched the Honeywell panel to “heat” mode, set the fan to low, and the temperature to 25°C. Instead, cold air blew continuously, dropping the room temperature from 23°C to 16°C in minutes. Only after inquiring at reception the next day did we learn there might be an issue with the room’s facilities. A technician eventually arrived—after we bypassed the unresponsive “One Touch Service” and called the operator directly (which still took about a minute to answer). He explained that the hotel has no heating at all, so we are restricted to “cool” mode with “auto” fan speed. This causes the system to activate randomly and noisily, blowing cold air for about 30 seconds before switching off.
4. In addition to the cleanliness concerns, the shower water temperature fluctuates dramatically—scalding hot one moment and icy cold the next. Reducing the flow helps slightly, but the issue persists.
5. The Christmas buffet started about 20 minutes late, which was understandable given the busy period. However, we were asked for our room number four times by different staff members, despite there being only one table occupied in the entire restaurant. While the staff were polite and the service otherwise good—and we appreciate the need to verify package inclusions—repeated requests felt awkward and excessive.
We realize most of these issues cannot be resolved during our remaining stay. This review is simply an expression of our deep frustration (indeed we are quite worried if they will revenge during housekeeping but we still have to voice it out as we want other travellers to stay away during this peak season). They proudly brand themselves as “the friendliest 5-star hotel in Dubai.” I might agree—if reclassifying it as a 3-star.
Over the next four days, I repeatedly asked the manager to file an incident report and take my statement, but each day he promised to follow up and never did. On the fourth day, he offered “an extra night of stay because you had an issue with your room one day,” which completely missed the point. My entire body was sore, especially the first two days, and my neck muscles were tight from the fall.
The incident forced me to rearrange my planned activities. I had to cancel zip lining, which was the main purpose of my trip, and skip sand bashing during the desert safari. I even had to ask my husband to go on a walk alone because I needed extra rest.
Most frustrating was that I felt the hotel treated me as if I were trying to take advantage of the situation. What I wanted was a sincere apology and the hospitality expected from a five-star hotel. I tried escalating through the hotel’s feedback site, but their reply came from a send-only email address saying, “please reach out if you need any help,” leaving me no way to respond or report the issue.
I do have pictures of the leak and a timeline of events documenting this experience. The lack of timely acknowledgment, absence of written documentation, and dismissive handling significantly impacted my stay and the overall experience in Dubai.
Clean and good location not too far from traveling places
The rooms were clean, comfortable, and had a beautiful view. The hotel’s ambiance and facilities were top-notch, and everything felt very well maintained.
Qamar was incredibly kind, attentive, and always ready to help with a smile. He made sure we were comfortable throughout our stay and went above and beyond to assist us whenever we needed anything. His warm and professional behavior made a huge difference in our experience.
Thank you so much, Qamar, for your excellent service.
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Cafe and Restaurants near hotel
Frequently asked questions about Radisson Blu Hotel, Dubai Waterfront
What types of rooms are available at Radisson Blu Hotel Dubai Waterfront?
The hotel offers Standard Double rooms, Standard Double rooms with Downtown view, Superior Double rooms with balcony, Executive Double rooms, Family rooms, Family Connected rooms, Family Double rooms, Premium Double rooms with balcony and Downtown view, Friends & Family Stay - Multiple room, Double Junior Suites, Double Suites, and Double Suites with Downtown view.
Is there a shuttle service to the beach?
No shuttle service is provided to the public sandy beach at Jumeirah Kite Beach, which is 16 km from the hotel.
Are children allowed and what facilities are available for them?
Children of all ages are welcome. The hotel offers a children's pool and a kids' club. Additional fees may apply for children using existing beds.
Are pets allowed at this hotel?
Pets and service animals are not allowed at Radisson Blu Hotel Dubai Waterfront.
What dining options are available on site?
There are eight bars and restaurants on the property, including a buffet restaurant. Nearby, Ashar's Kitchen is located 279 meters from the hotel.
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