Dukes The Palm Dubai Hotel in Dubai

Nice hotel

Lot of improvement in the food segment, really not expected nothing felt fresh except the fruits. May be for food I may go down to 1 star.

Gorgeous Hotel, Most Uncomfortable Room Ever.
First the positives, the place is stunning, like a Conrad's, beach and infinity pool great, free beach chairs the whole kit. Staff is stellar, breakfast buffet ample. Now for the series of unfortunate events.
1. Booked 3 mos. in advance requested high floor nice view. Reply we will try. No. Got 7 of 16 floors, no view without cash.
Deluxe room is beautiful but a Standard size. Honesty!
2. We were sick most of the time here. The AC was stuck at 17, freezing and they said it will warm up slowly. False, woke up with head colds, sick all day. Thermostat bad. I heard another guy complain about the same 2 days later. No upgrade only repair.
3. Next the pillows are super soft, day 2 suffered severe neck pain headache, sick all day. Tried to sleep in the chair, both narrow in front and fabric rough as camel hair. Walmart cheapest better! No comfortable place to rest, torture or the body. Bed ok. Trick, sleep on red decorative pillow or towels.
4. Many minor pains. Room felt like a park madhouse. Phone power cord drops out every night, hairdryer plug in dark cabinet, with a hidden power off button, so when fumbling to plug in you secretly cut off the outlets power. What's the point of this? Froze my wet head while waiting staff to show me invisible button.
5. More. Lights and remote very high tech look so utterly flat minimalist buttons hard to work. You get two buttons by the door, hard to predict what order to punch to get two modes only, master lights on or just lamps. Wake up your partner when you just need a hallway lamp. TV remote keeps skipping out of channels back to hotel home screen, like living in a TV maze.
6. More. Cheap with the bath dispensers, squirt out teeny amounts so kill your fingers and patience. Coffee machine tasted truly bad. Minor things but death by 1000 cuts.
7. Summary, designer is a high artiste A for aesthetics, F- for ergonomics. Best Western room 1000x more room and comfort.
8. Staff is nice but can't do anything for you except send a stream of repairmen knocking. The 3rd day we were sick with E Coli after free coffee at Burj Al Arab. Beauty but distress again.
9. General outside hotel: Watch for E coli here don't trust any water or water based food.
10. Good news: See the Palm island from View at the Palm in St Regis across street. Pay for fast track or suffer interminable lines of hot sweaty patrons. Burj Al Arab the big Sail hotel is close, avoid free coffee. Get to the beach, it gets 5 C degrees warmer than hotel and free towels as blankets while you wait. Delicious feeling. Now you are prepared.

All the staff were very friendly. Highlight was the lazy river at the swimming pool.

Old hotel, great location, but the room didn't get much sunlight.

Our stay was great!

Clean and great service, but the room is a bit old fashion

We visited 4 years later again at the hotel. Still the maintenance was excellent only few details. Overall it was fine

Excellent service!!

I had an absolutely perfect stay at this hotel! From the moment I arrived, everything exceeded my expectations. The rooms were spotless, beautifully designed, and equipped with everything I needed for a comfortable stay.

The location of the hotel is absolutely perfect, making it easy to explore the surrounding area and access all the key attractions.

What truly stood out, however, was the staff. They were incredibly friendly, attentive, and always went the extra mile to make me feel welcome. I want to give a special thanks to Faruk, who made my stay even more memorable with his exceptional service and kindness.

I can wholeheartedly recommend this hotel to anyone looking for a flawless experience. I’ll definitely be returning on my next visit!