Dukes The Palm Dubai Hotel in Dubai
✅ Multiple reviews highlight the exceptional service from staff members like Faruk, Awfar, and Chef Khadija. ✅ Guests appreciate the large infinity pool and private beach area, noting the availability of free beach chairs and poolside bars. ✅ Breakfast buffet receives perfect 10/10 ratings with a wide variety of food options and attentive dining staff. ✅ The hotel's location on Palm Jumeirah is praised for convenience and scenic views. ✅ Rooms are described as clean, comfortable, and well-maintained with spacious layouts. ❌ Some guests reported issues with room ergonomics such as a malfunctioning air conditioning system stuck at low temperatures and uncomfortable pillows causing neck pain. ❌ The pool depth of 1.6 meters is considered too deep for children and some adults, requiring life jackets for safe use. ❌ Minor inconveniences include small amounts dispensed by bath amenities, complex lighting controls, and occasional maintenance issues like leaking showers. ❌ A few reviews mention that some rooms lack good sunlight or have an older design style.
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Description
Dukes The Palm Dubai Hotel is a 5-star luxury hotel built in 2016 and renovated in 2017, located on the iconic Palm Jumeirah island. It combines British charm with cosmopolitan luxury, featuring a range of room types from Deluxe Double rooms to spacious Royal Suites. Guests have access to a private sandy beach just 350 meters away, stretching 250 meters along the shore. The hotel offers multiple dining options including the Great British Restaurant serving international cuisine, the Indian Khyber restaurant, and several bars such as the pool bar and Dukes Bar. Family travelers will appreciate the dedicated Kids’ Club TOUCAN, child-friendly pools, and babysitting services on request. Facilities include indoor and outdoor pools, a fitness center, water sports like jet skiing, and a range of conference rooms. Free parking and WiFi are available throughout. The hotel’s service quality scores highly with guests, especially praising the friendly staff and excellent breakfast buffet.
Location
Dukes The Palm Dubai Hotel is situated on the Palm Jumeirah in Dubai, approximately 22 km from Dubai World Central Airport (DWC). The hotel is 350 meters from the public sandy beach along the first coastline of the island. Nearby dining options include BurgerFuel at 96 meters and Moombai & Co. at 132 meters. The hotel is conveniently positioned for access to local attractions and offers free parking and bicycle parking on site. The main building has 23 floors served by 12 elevators, with check-in at 15:00 and checkout by noon.
Tips
- Request room upgrades or specify preferences early, as some guests noted receiving lower floor rooms despite requests.
- Bring or request neck-supporting pillows if you are sensitive, since the standard pillows are very soft.
- For families, note that the pool depth is 1.6 meters, so young children will need life jackets or supervision.
- Also, be aware a deposit of AED 1,500 is required at check-in.
Policies and conditions
- Child policies: Children of all ages are welcome at this property. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds cannot be added. Crib policies vary according to room type. Please refer to the relevant room type policy.
- Breakfast: Buffet [Mon - Sun] 06:30-11:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Deposit Policy: Deposit required A fixed amount of AED 1,500.00 (approx. US$408.40) is charged. This property accepts credit cards The deposit will be returned to the original account of payment within 14 days after check-out.
- Pets: Pets are not allowed
- Service animals: Service animals are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, Visa, MasterCard, DinersClub, AmericanExpress
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Garden
- Terrace
- Pharmacy
- Fire Extinguisher
- All Spaces Non-Smoking (public and private)
- Room service
- Family room
- Cable TV
- Bathrobe
- Toiletries
- Accessibility features
- Wheelchair access to restaurant
- Laundry
- Concierge services
- Dry-cleaning
- Luggage storage
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Cafe
- Restaurant
- Snack bar
- Kitchen
- Free Wi-Fi
- Car rental
- Airport transportation
- Spanish
- German
- Russian
- English
- Italian
- Tour assistance
- Barbecue grill(s)
- Barbeque
- Sun Deck
- Parking
- Parking nearby
- Indoor Pool
- Outdoor pool
- Business center
- Fax machine
- Conference Hall
- Fitness facilities
- Gym
- Solarium
- Massage
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on second line from the shore.
The nearest beach is located on the distance of 900 m. It takes 13 minutes To the beach!
The distance to the sea is 120 meters
Room and hotel virtual tour
Video: 🕌 DUKES THE PALM A ROYAL HIDEAWAY 5*, Дубай 🔥
Map
Reviews
First the positives, the place is stunning, like a Conrad's, beach and infinity pool great, free beach chairs the whole kit. Staff is stellar, breakfast buffet ample. Now for the series of unfortunate events.
1. Booked 3 mos. in advance requested high floor nice view. Reply we will try. No. Got 7 of 16 floors, no view without cash.
Deluxe room is beautiful but a Standard size. Honesty!
2. We were sick most of the time here. The AC was stuck at 17, freezing and they said it will warm up slowly. False, woke up with head colds, sick all day. Thermostat bad. I heard another guy complain about the same 2 days later. No upgrade only repair.
3. Next the pillows are super soft, day 2 suffered severe neck pain headache, sick all day. Tried to sleep in the chair, both narrow in front and fabric rough as camel hair. Walmart cheapest better! No comfortable place to rest, torture or the body. Bed ok. Trick, sleep on red decorative pillow or towels.
4. Many minor pains. Room felt like a park madhouse. Phone power cord drops out every night, hairdryer plug in dark cabinet, with a hidden power off button, so when fumbling to plug in you secretly cut off the outlets power. What's the point of this? Froze my wet head while waiting staff to show me invisible button.
5. More. Lights and remote very high tech look so utterly flat minimalist buttons hard to work. You get two buttons by the door, hard to predict what order to punch to get two modes only, master lights on or just lamps. Wake up your partner when you just need a hallway lamp. TV remote keeps skipping out of channels back to hotel home screen, like living in a TV maze.
6. More. Cheap with the bath dispensers, squirt out teeny amounts so kill your fingers and patience. Coffee machine tasted truly bad. Minor things but death by 1000 cuts.
7. Summary, designer is a high artiste A for aesthetics, F- for ergonomics. Best Western room 1000x more room and comfort.
8. Staff is nice but can't do anything for you except send a stream of repairmen knocking. The 3rd day we were sick with E Coli after free coffee at Burj Al Arab. Beauty but distress again.
9. General outside hotel: Watch for E coli here don't trust any water or water based food.
10. Good news: See the Palm island from View at the Palm in St Regis across street. Pay for fast track or suffer interminable lines of hot sweaty patrons. Burj Al Arab the big Sail hotel is close, avoid free coffee. Get to the beach, it gets 5 C degrees warmer than hotel and free towels as blankets while you wait. Delicious feeling. Now you are prepared.
The location of the hotel is absolutely perfect, making it easy to explore the surrounding area and access all the key attractions.
What truly stood out, however, was the staff. They were incredibly friendly, attentive, and always went the extra mile to make me feel welcome. I want to give a special thanks to Faruk, who made my stay even more memorable with his exceptional service and kindness.
I can wholeheartedly recommend this hotel to anyone looking for a flawless experience. I’ll definitely be returning on my next visit!
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Frequently asked questions about Dukes The Palm Dubai Hotel
What types of rooms are available at Dukes The Palm Dubai Hotel?
Room types include Deluxe Double room, Superior Double room, Premium Double room, Deluxe Double Suite, Superior Double Suite, Premier Double Suite, Premium Double Suite, 2 Bedrooms Royal Suite, Royal Double Suite, 1 Bedroom Double Apartment, 1 Bedroom Premium Double Apartment, Deluxe Double Studio, Superior Double Studio, Executive Double Studio, Premium Double Studio, and Grand Double Studio.
Is the hotel suitable for families with children?
Yes, the hotel offers a Kids’ Club TOUCAN for children aged 4-12, a children's pool, babysitting services on request, children's chairs in restaurants, and free baby cots on request.
Are pets allowed at the hotel?
No, pets and service animals are not allowed at Dukes The Palm Dubai Hotel.
What dining options are available on site?
There are several restaurants including Great British Restaurant serving international cuisine, West 14th open from 09:00 to 23:00, and Khyber serving Indian cuisine from 17:00 to 23:00. Bars include the pool bar (12:00–23:00) and Dukes Bar (17:00–02:00). Room service is available daily from 11:00 to 23:00.
Is parking available at the hotel?
Yes, free parking and bicycle parking are available on site.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 88 USD The best time to book is August 30, with rates starting from 65 USD