Isledon Hotel in London

It's not like the pictures. Staff are super friendly but the rooms were dirty, dusty and Bath was super mouldy! They keep heaters on and it was so hot! No lifts and lots of stairs if you're on the top floor. The deco on the stairs is nice and lots of retro art which was nice to see. They have a Thai restaurant directly beneath which actually is nice. The TV is small, and remotes didn't work. We asked for another and that didn't work either so we couldn't really enjoy TV. Old TV so couldn't download app to change channels and it wasn't a smart TV either. Bathroom super basic. Shower was really mouldy and they didn't provide a lot of toiletries. There's no parking but we got parking in a near by accommodation which was relatively cheap and just a five min walk. The location is great as you have the underground near by. There's a pub next door which is nice and a Starbucks not too far either.

DO NOT STAY HERE UNLESS YOU WANT TO CATCH SOMETHING. disgusting. Not the room we booked. When I asked for the room we booked, with proof of purchase, the receptionist told me I was wrong and they were fully booked. Black mold everywhere. Smells rancid. Bed sheets are dirty and hairs everywhere. Blood on bed sheets. They definitely haven't been changed since the last guests. Dirt and grime everywhere. The bathroom had trash from the last guests, the "complimentary" shower gel and soap that been used and were half empty. The toothbrush cup had old toothpaste stuck onto it. There was even an old cleaning sponge with suspicious yellow stains just left on the radiator. Was genuinely worried about sleeping there as the smell of black mold was so strong we were clearly breathing it in. The floors were squidgy and felt like we would fall through them at any moment. Probably rotton wood. God forbid there is a fire as it felt like a deathtrap. Staff member at reception was rude and dismissed our concerns. Absolutely shameless, zero care. The outside looks nice but the rooms are grim. We were lucky enough to be moved to a nicer hotel by our booking company, (but then again any hotel would be nicer than this place) good luck to anyone who had to actually sleep in that all night. KW Hotel -you should care more about the state of your hotel and your guests being comfortable.

Having stayed in this hotel for nearly a week I would never recommend this to anyone. My room had wood lice in the shower, the shower tray was cracked with all the woodwork rotten. The blind in my room did not work so had to put a towel over it to block out light. The room was absolutely awful and would never go back. I have photos to show how bad it was. Unfortunately it was half term and was not able to change hotels. Never anyone around to talk to to complain. Would stay clear of booking this hotel