Royal Budget Inn in Miami

I went in to get a coffee to go. It came up to $4.86 and I provided my visa. The barrista walks over to the till and then changes her mind and tells me it's cash only. No big deal, I handed her a $20. She put it in her wallet and gives me change of $14. I Would have been happy to tip her but I realized what was going on here and that she was pocketing the money. I told her that was incorrect change and she hands me another dollar. Clear theft going on here. Pay carefully.

I have been a customer for more than 3 years, every week I ordered lunch (delivery) and tipped +20% every time. I've had 2 incidents in which the person who answered was extremely rude, the first time they apologized and sent me a gift. And today again, I called and asked information about the specials and the menu. The person who answered told me that he could not believe I was calling them without knowing what I want, that calling a place not knowing what to order was simply unbelievable, he was rude and even sarcastic. He also mentioned that he could not believe that after so many years I did not know the menu by heart ("really, after all this time you do not know??!!'). I was so surprised that I did not know what to say. It is unfortunate that after such a long time they treated a loyal customer this way. Keeping frequent and loyal customers happy is extremely important.
Hope this feedback helps you to serve better in the near future.
Good luck to you.