Hyatt Centric Chicago Magnificent Mile in Chicago

I rarely give a bad review, but today unfortunately I was not met with the typical professionalism I'm used to...
As I stood in line with 10+ ppl, while the Baristas discuss their disrespect if they joined the military and the military made them do something that they didnt want to do and about other things, as a woman stated 6Xs, "NO WHIP", before the Baristas acknowledged her and while spraying whip in her order... but if he was paying attention he would have heard her.
Then the supervisor interrupts the Baristas by asking very loudly, if he wanted his tips and he asking how much, she states $30, he then walks to her and stops what he is doing and now, the whole team is huddled to discuss the tips and other things, while 10 ppl are waiting on an order and 5+ ppl are in line... I asked that they service the customers waiting... I received and was met with an unprofessional reaction from the Baristas and staff..."the machines make the coffee", "the coffee makes itself", "the coffee is ready", then why don't we (10ppl) don't have our orders? And the supervisor and 4 other staff members stood around to further discuss my dissatisfaction with the level of unprofessionalism. Where is customer service.

The customer service at this location has really started to go downhill recently. Baristas are disinterested and sometimes outright rude. coffee is still standard Starbucks, but I would rather walk a block or two to a different location

Worst customer service. I get that this location gets busy but you work in customer service. Plus there is always an issue with mobile ordering and them forgetting items in your order. Only reason I go to this location is because of how close it is.

The atmosphere is great and happy hour menu is awesome but this pizza was over rated. The deep dish pizza was smothered in marinara sauce so much I couldn't taste any of my toppings. The pizza crust was hard and extra crispy like a pie instead of soft and doughy like a regular deep dish pizza. I didn't get to try the regular pizza and maybe I had different expectations than what it what it really is, but I won't be going back to this pizza place.

It's always amazing how bad service can really ruin a dining experience. I have nothing but compliments on the food. Great pizza! But to have consistency on something as simple as getting a drink refill left allot to be desired. I found myself having to walk up to the area where they serve the drinks to ask for a refill. That wasn't the worst part. Worse part was after asking one of the guys for a refill it was done in such a manner as if he was doing me a favor. Maybe I'll try a different Ginos location next year when i visit Chicago again and hope that the management there is more selective in their hiring. Great food experience bad service experience.

Birthday party was OK, only good part was service from the waiter was very good, but lane quality was bad with balls getting stuck so frequently that we lost time for at least a whole game with waiting about 33% of the time to get them unstuck. Need to send a message that it's time to upgrade equipment or else parties should go to many lanes through Chicago that provide great service without anticlimactic interruptions.