Crowne Plaza BEIJING CHAOYANG U-TOWN by IHG in Beijing

This time, I had a business event in Beijing, and my family also wanted to visit. Seeing the beautiful autumn foliage in Beijing, and with winter approaching in the north, I brought my whole family along.

First, my wife insisted there be a mall nearby for the kids' meals and convenience. Looking back, that was absolutely the right suggestion.

There was no call to inquire about our arrival beforehand. Upon arrival, the concierge provided standard service.

The female staff member handling check-in seemed to have average business capabilities. I had to guide her through the entire process because we needed twin beds and had two children. Since the connecting rooms were being cleaned, we ended up with two rooms separated by another. My main issue was that this front desk staff member didn't proactively offer any suggestions, like asking if the kids needed bed rails or where breakfast was served. She just didn't mention anything. Furthermore, I felt her lack of proficiency was evident when she insisted that bookings made through Ctrip wouldn't earn points, even though my app clearly showed points accumulating. She remained stuck in her own understanding. I quickly interrupted her and asked her to expedite the check-in process.

Breaking it down, the concierges varied in quality. Some were unsmiling and not proactive, while others were very enthusiastic and helpful. One young man left a deep impression, though I can't recall his name. He deserves high praise. Every time I left and returned to the hotel, he was always very helpful and proactive. On another occasion, when our whole family returned, two young concierges came to open the door but suddenly started chatting and laughing, ignoring us. I complained to the hotel about this, and Manager Xu immediately responded and handled the situation appropriately and professionally. She deserves commendation.

Hardware:
The facilities are a bit old, but we didn't mind. The bedding was very comfortable, and we slept well. The cleaning staff (auntie) was very kind and enthusiastic and deserves praise.

Having eaten breakfast at the restaurant for five consecutive days, I always saw a Russian female server standing by the bar. Her attitude was extremely arrogant; she seemed to look down on everyone. Her whole demeanor was very off-putting and disgusting. Most foreign staff members in hotels seem to come to China with an air of superiority. I don't know where this sense of entitlement comes from. With such an attitude, she might as well just go back to her own country; she'd probably earn more.

On the other hand, the noodle master was quite good. Although the ramen chef was stoic, with a hint of intensity in his eyes, he seemed decent. There was also an older master who was always smiling.

Finally, I want to express my strong commendation for Manager Xu. Her attitude was humble, and she handled issues with grace and professionalism. Crucially, she anticipated the guests' concerns. I hope the hotel gives Manager Xu high praise and a reward.

If I were to list all the negative points, I could go on and on. Overall, the hotel's location and its overall value for money in Beijing are quite good. If I don't have any special arrangements next time, I will still choose to stay here!