Hyatt Regency Shanghai Global Harbor in Shanghai

The pool is a standard 25-meter length and the water quality is clean.

Super convenient location! The hotel is right across the street from the subway station, and it's connected to Global Harbor, which makes shopping a breeze. The breakfast buffet is amazing too – lots of variety, fresh ingredients, and everything tastes great! The service is excellent, and our room was quiet and spotless. Absolutely perfect!

The room was spacious, and the bedding was soft and comfortable. We had a fantastic view of the Twin Towers, and the night view was absolutely stunning! The complimentary afternoon tea was a lovely touch. Getting to the airport and shopping malls was quick and easy thanks to the convenient transportation, and being right next to Global Harbor Mall was a huge plus! We had a great experience overall!

Great location, excellent room facilities, and really good value for money!

The service was excellent, and the room was very clean and quiet. The mattress was incredibly comfortable! Plus, the view from the window was beautiful.

As a regular guest at the Hyatt Regency Global Harbor, I consistently experience reliable and thoughtful service with each stay. The hotel's location is truly unbeatable – right downstairs you'll find Jinshajiang Road Metro Station and Global Harbor shopping mall. This means transportation, shopping, and dining are all conveniently taken care of in one spot, making it incredibly easy whether you're traveling for business or leisure.

Staying at the Hyatt Regency Global Harbor Shanghai was incredibly convenient for everything – dining, accommodation, transportation, and entertainment. Check-in was on the seventh floor, and the front desk staff upgraded my room, which offered a fantastic view outside. The service staff were all very pleasant, and housekeeping was prompt. I'd definitely choose this place again if I have the chance!

The room was very clean, with new facilities and a great environment. Food delivery could come straight to the room, and the service was excellent. I love Hyatt's beds; I slept so comfortably that I didn't wake up until noon. A really good stay overall!

My mother chose this hotel package for her birthday, which included executive lounge access on the 25th floor. They offered pastries and fruit during the day, and a light meal in the evening, so you could pretty much eat all day long. The hotel breakfast was also good, and the beef noodles were absolutely delicious.

Originally, we booked a twin room. While the bedroom had a floor-to-ceiling window spanning an entire wall, the room layout made the bedroom feel a bit small, and there was too much bare white wall, giving it a very business-like feel. My mother wasn't happy with it. We happened to meet the floor manager, Jin Xiaoyan, in the hallway. She patiently showed us several other rooms, and we finally switched to a south-facing king room, where we could even see the light show from the building opposite at night. They also sent a cake, and the room was beautifully decorated. Throughout this, the lovely lady at the front desk was also actively helping us coordinate. We are truly grateful for your thoughtful service; my mother was very satisfied.

While the hotel's hardware is just average, lacking the trendy smart home features, the service (software) is exceptional. Every staff member we encountered during our stay was polite, courteous, patient, and responsive. There was absolutely none of the differential treatment between new and returning guests that I've read about on certain social media platforms.

The only slight dissatisfaction was with the hotel's reservation department when I was booking. The male staff member who answered the phone sounded quite impatient. Fortunately, the issue was eventually resolved smoothly through Trip.com, and their service was fantastic.