Premier inn Munchen City Ost Hotel in Munchen

Awful customer service. They kept sending me unsuccessful payment emails no matter how many times I updated my credit card info. After 3 weeks of not knowing whats going on and contacting them 10 times without much response I called booking.com and explained the situation. They told me if the payment has not gone through for such a long time then it would for sure be cancelled and I can move on with another booking.

However a month after that I saw the charge on my credit card + my booking status is still ibvalid payment!! They refuse to cancel, they refuse to respond to customers' questions/concerns, they refuse to even update the status of booking to give the guests a but of clarity, .... In general they obviously don't care for customer and only see them as a source of income even at the expense of forcefully getting money out of their credit card. When I contacted my bank they mentioned this merchant has already been flagged for fraudulant charges multiple times in my country!!

Hotel shows 4 star rating. It should be maximum 3. In plus: clean at first day, quite big room, comfortable bed, location close to exhibition center.

Minuses: never cleaned, never changed towels during 4 day stay! Extremely unfriendly sttaff. Strange stains on room wall. One bottle of water in double room.
Definietely the price is much over service.

The staff is extremely friendly and helpful.
The rooms are advertised in the Internet-friendly but not as they should be (stains on the floors, the furniture is repaired (e.g., chair, external abrasions, stains on the carpet, floors, etc.). However, the bathroom is very spacious and beautiful.
The Breakfast buffet could perhaps to sausage a little more else were varied and fresh. It was for the price (16,00 Euro )to expensive.
Snacks only from cooling. You could offer things from your own kitchen.
Since the outside of the car and public transport is a total must. Nothing for Fußkranke and the elderly.