Prevôt Restaurant & Hotel in Koln

We waited over an hour for our food; ordered schnitzel. Once it arrived wasn’t very tasty and the other dish had clearly been under a heater for the last 45 minutes. The server was nice and did his best.

The worst experience of a lifetime in a restaurant. We arrived at the restaurant at 12.25pm for lunch. We are a family of 2 adults and 2 children. We ordered the menu and quickly decided what to eat. We ordered rissotto, Rib eye beef, Pasta and Schnitzel. The drinks came and we waited about 40 min for the food. We asked the if it was going to take long, and they asked to wait only 3 minutes for the food to come out. After 10 minutes we ask again and they said they were going to see what was going on and they brought bread and mayonnaise. As we didn't have any more information again after 10 min, I went inside the restaurant and informed that the food would have to arrive in the next few minutes as we had waited over an hour and we would have a train to catch in 45 min. In addition, we had two children who had been waiting for an hour. The waiter, without even apologizing, brought the bill with the drinks we had consumed and said that we could leave because there was no food. Other customers were looking at us and also started to complain saying that this attitude was incredible and that they should be ashamed of the service they provided and the rude way they were treating our family. We are not German, but we have live in Munich for 5 years and we travel very often around the the world and within Germany itself. We were never treated this way. We paid over 50 euros for 2 bottles of tap water, 2 juices, 1 cola and a bottle of wine that we didn't even finish. Amazing how a restaurant can do this to customers with 2 children who wanted to have lunch. At least they should have warned that the food would take time and bring a quick alternative for the children and apologize for the success. They shouldn't even have charged for drinks. I will file a formal complaint with the competent authorities and to the hotel management.