Sunday Hotel Düsseldorf City Nord in Dusseldorf

Baaaaad. I ordered one room with a double bed. That means two separated beds. At arrival it appeared there were no more rooms with two separated beds: all these rooms were booked. How is that possible? I pre-ordered the room and payed in advance. The day before arrival I confirmed my reservation. I even mentioned that I would arrive late in the evening, can't remember the question but something like "will arrive after 20:00". So enough confirmation that I would really arrive in the hotel. How hard can it be? Besides that - I payed for the room. Even if I do not arrive, the room can stay empty for all I care because I payed to be in that room. Okay I did not read the fine printed letters in the contract, that in case of overbooking or something the guest cannot complain.
According to the reception it had something to do with "chinese guests that arrived at the hotel and took all available rooms with the double beds. Available room means in this perspective: a room that might be reserved (by pre-order), but where the guest has not checked in, yet. I was tired, needed a shower and it was either looking for another hotel, accept the offer to take the single-bed-room, or sleep in the car (with 10 degrees outside). I took the single-bed-room.
So I had to spend the night in a room with a single bed. Okay the bed was bigger than a single bed, but also smaller than two single beds. And as of that was not enough, I had to share the bed with another guy. THE SAME BED! I knew I had to share the room with the guy, therefore I pre-ordered two separated beds. And we end up in the same bed.
Reception looked not really interested in the problems they caused by overbooking the rooms. Two times sorry and that's it. Take it or leave it. They did not say it that way but their attitude said that they did not care much. Not even an financial compensation. If I remember correctly the price of a room with one bed for two persons or two single beds is the same. But nevertheless I payed for the comfort of sleeping in my own bed, instead i had to share it. Both of us did not sleep as good as in a single bed: at one side of the bed there is the roommate, at the other side you fall out of the bed. It was really a small bed. Queensize or something.

I stayed at this hotel for two days, and it did not feel anything like a 4 star hotel. The room looked like it hasn’t been renovated since the hotel first opened. There was no fridge, the air conditioning did not work properly, and I could not get a good night’s rest. This affected my entire day, as I felt tired and exhausted.

The TV is outdated, and even the remote control didn’t work. The staff at the breakfast buffet were also rude. If there are specific rules, they should be clearly communicated before booking or at check-in.

It felt more like a 2-star hotel. I will never stay here again.

Not even drink water in the room
Room was not smelling that good
You have to pay 18€ for 24h parking