Mistral Bay in Agios Nikolaos

Firstly I’m disabled, able to walk but not great. I was dropped off by tui 50 meters past the hotel for no apparent reason except the driver obviously didn’t want me seeing the 62 steps to reception (see photos). This is definitely NOT a 4 star hotel especially end of season. The weather was great but only 4 sunbeds on the roof terrace and the whole sun terrace area hadn’t been cleaned in ages. the pool is 7 floors below by reception and tbh I’ve seen bigger baths. They refused to open the bar for guests wanting to sunbathe. The pool area had a machine only and no sun as it’s totally enclosed by buildings & walls. The food was atrocious, cold every night, the biggest queue was for the microwave oven. In fact the staff when I complained told me to use the microwave, I kicked off big time saying I shouldn’t have to use a microwave in a 4 star hotel. The food warming stations were cold and staff changed the trays with bare hands. The manager was obviously well versed in apologies he seemed genuine but fighting staff not prepared to listen. The rooms are ok but badly designed, my tv was covered by a wardrobe for 4 inches, great shower unit but extremely dangerous getting out with wet feet on a tiled floor, I slipped several times. The balcony is a joke about 2ft deep put blocked by the air conditioning unit so you can’t actually use it. At least the air conditioning worked. The lifts hold 2 people or 1 with a case so no good for families. The only good thing about this hotel is location if you can get up & down them steps it’s just a few minutes to the centre and a few bars (inc sports bar) on the way and a couple of the best restaurants just a few meters away. I delayed my review until I’d resolved my numerous complaints with Tui. I eventually got my money back that I had to spend on eating out after day 3 of cold food. Tui are aware of the steps but still nothing on their site saying not suitable for guests with walking issues. I booked in store and spoke with them on my return and they checked everything out and they were totally unaware of it as well. Tui wouldn’t send a rep to see any of the guests who were in the same situation as me, one fell trying to carry his case up the steps and cut his arm open. The wanted everything on their app and then told me to tell the hotel I wanted a refund and book myself a different hotel. Please note that on trip advisor some of the pictures there were one here are not this hotel they are the 5star next door. When questioned about this they soon vanished so be aware.

DO NOT BOOK THIS AWFUL HOTEL!! Arrived at 4.30 a.m. had to drag my case up 62 steps and was greeted by night manager asking for 70 euros tax before giving me my key,a dried up ham and cheese sandwich and a small bottle of water. After seeing my "Sea view" room I went straight back down to reception and asked to be moved. I was told to come back down in the morning,after breakfast,to speak to the day manager which I did and was told that the hotel was full and try again tomorrow. I asked every day and was told the same thing then on my second last day,I was offered a room on the 5th floor but would have to move out before 10a.m. the next day!! The food in the restaurant was disgusting,I ate out after trying the breakfast the first day and turned around and left to go out after seeing what was on offer for dinner that night! Please see the photo of the slice of bread I NEARLY ate before seeing the mould. When I pointed this out to a member of staff he just shrugged his shoulders and took it away- no apology! My "Premier sea view room" was on the 3rd floor( see photos) great view of the roof of the hotel in front of this hotel and the scruffy apartments either side. The balcony was 600mm wide so you couldn't sit facing outward you had to sit on a stool,facing sideways. Absolutely the worst hotel I have ever stayed in. TUI should be ashamed to have this hotel in their brochures!!