Hotel Albatros in Piano di Sorrento

I would like to start this review by stating that I came here on a school trip. It was supposed to be a safe place, and on top of that, was meant to be the place we ate at. However, after a few incidents, I believe that this would be completely impossible. Alas, our teachers refuse to move us and so I am writing this review. The Albatros is genuinely the worst hotel I have ever stayed in, and I am very well travelled. This hotel served me raw chicken (photos attached below) and the bathroom was not cleaned. There were dirty towels and mould everywhere, and some showers didn’t even work. Numerous rooms found their rooms to be without light, and many found that they had stains on their sheets, one of which was blood. No matter what you do, stay at a different hotel. It is so atrociously bad that the best bit about it is the WiFi, and even that does not work. UPDATE 1: After settling in further, I believe that I forgot to mention how the hotel’s toilet facilities that aren’t in the rooms are in the basement. There is no light in there, and there is fluffy mould sprouting from the walls and ceiling. The mirror in the only working toilet is cracked, and the other toilet is not useable as the door only shuts half way. To access said toilet, there are mounds of broken or unkept furniture in the entry. The path is extremely unprofessional and frankly, not safe for anyone. On the topic of safety, in a room for four people, there were two single beds and one bunk. Since the people in our room tend to roll and the frame was already rickety, we requested bars on the bed and a ladder as there was no way to access the top bunk. The staff were incredibly rude, and complained or refused to give us these things. After a light spot of debating, we got what we wanted. However, the bars fell off immediately and everyone was tripping over the ladder due to the lack of floor space. We asked for help but they brushed us off with a single ‘goodnight’. This hotel is stressing everyone out, and so I cannot stress enough that you should not go! Every night is a different horror story.

The first and last time I will ever book at this hotel racisms dirty rooms, use bandaids on bed dirty sheets found hair on bed, infestation of ants literally broke out in hives, had to remove my extensions because ants were in my hair, poop stain in toilet . SMH they refuse to refund me . I will be contacting the Italian tourism board they need to be shut down Un safe environment, staff is very rude , male staff at desk is insane to the point I almost call the police I booked for 3 nights I check out after 1 night never again

The worst hotel I have ever been in my life . The front desk lady is very rude no form of customer service, poop stains in toilets, my nephew got stuck in bathroom for over 30 minutes, infestation of ants in room. Dirty sheets found someone's used bandaids wrapped up in the so called blanket on bed, hair all over sheets. Male that works the front desk in the evening is very unhinged and intense I requested a cab he said he would let me know I called another one that was cheaper the male started screaming at me and my family I felt threatened by him. NEVER AGAIN !!!!!!!!!!!!!! I had to take out extensions due to ants being in my hair ants bit me up literally have hives all over me

The worst hotel in Italy I must stay. Not at all welcoming. Unprofessional staff, bad bedsheets, ac is not effective at all. The staff is good for nothing. Doesn’t look like a hotel at all. They treat guests like trash.

Uncomfortable beds, terrible showers, disgusting food, no temperature control - all around awful.
But at least it’s close to the beach.

This place is atrocious! Food barely edible fish desinigrated on plate. Water was chunky and curvatious, but breakfast croissants were nice. Ants in the bathroom crawling everywhere, walls paper thin and can hear everything, ventilation system did not work (had to use another students personal fan to cool us down from the traitorous heat). Came here on a school trip, i will be leaving the school and the trip for doing this to me. Lovely view from room and nice service lots of fun pubs near to eat after eating at the hotel. Thank you.