Grand Hotel Moon Valley in Vico Equense

Where to start - lots of positives, but also lots to be developed. Positives - location for exploring the area, as a 10 minute walk to the local train station so easy to get to Sorrento and Pompeii - Spacious and clean rooms, with fridge and safe - Lovely pool with plenty of outdoor seating, and spacious grounds - Lovely views - Well-stocked breakfast - The wi-fi was good Things to improve: - checking processes for rooms: my TV would not work neither would my safe (I didn’t ask for them to be sorted while there), but these should be part of the preparation for rooms. - Check-in information. There was no real info given other than breakfast and dinner times. We found the WiFi info ourselves, but did not know, for instance, there was a hotel shuttle, as well as many other things. - Food at dinner. You have to pre-order which we did the first day. The food was awful. I did not know you could go wrong with an omelette, but they did. We cancelled the next dinner we had ordered, and then we were never asked again about what food we wanted (luckily, but again no oversight of processes). This isn’t because we are fussy, but it was truly terrible. - No tea/coffee facilities in rooms. I know this is common in some hotels in Europe, but as a 4 star I would expect it to have them. - Huge and heavy keys for the doors. Really, in this day and age? Also meant there was no possibility of having 2 keys for the same room which is impractical. - Breakfast was 7-10, and they started clearing away about 9:55, so if you went late you needed to grab things before it was removed. - Surliness of staff. They weren’t exactly warm and welcoming at any point during our stay. - The rooms weren’t sound proof, so you could hear some interesting noises through the bathroom walls in particular! Luckily there were lovely restaurants and a bar very close to it, and be aware it is used for some large coach parties (including college trips) as an overnight stay.

From Seiano Station, you have to walk uphill along the road for about 10 minutes to reach the hotel. This hotel is perfect for parties, with a swimming pool, bar, garden, and large buffet restaurant. While we were staying at the hotel, someone was hosting an 18th birthday celebration.
There are no service facilities around the hotel, so it is difficult to find food. The hotel will recommend you to choose their buffet (30 euros per person).
Compared to the sky-high prices of sea view rooms in popular places like Amalfi and Positano, the prices of sea view rooms here are quite affordable, and there are trains and buses that can easily go to the above two places, so the original choice of Seiano was right, and it is also very convenient to go to Pompeii from here.
The hotel room did not have a kettle, disposable slippers, or a cup for washing. Instead, it provided two thin disposable paper cups. There was not even a glass cup. It was really eye-opening. No bottled water provided in the room either.
The dining room is large and offers a sea view, but the breakfast selection is average and there is no choice.