Deko Hotel in Rome

First - the negative. I attempted to contact this place several times after I booked the reservation, via both the company we booked through (*******), via their published phone number, and via their email address, to book an airport shuttle which is an option per the reservation details. None of my phone calls, emails, or messages were ever returned (even after the trip), and the official website noted on their contact page is currently offline. The email address noted on our reservation details only kicks back mail delivery failures. This honestly had me worried the hotel was a scam, as I've never had a hotel before where they are completely unreachable before you arrive. I taxied to the hotel (since I could not arrange any shuttle transport) fully unaware if the hotel even existed anymore. However, once we got there, the experience was much more positive. The room was on the small side but clean. They provide water in the minifridge daily. The front desk was very friendly in person and happy to store our luggage safely, as we arrived a few hours prior to check-in. The elevators are small and sketchy; it barely fit my wife and I with our luggage, but ultimately we had no issues with it. If travelling as a larger group, I could see that being troublesome since the reception is all the way on the fifth floor. The building is in a somewhat quiet area so its a great place to sleep after a long day. Rooms come with breakfast and coffee every morning, which we skipped most days but seemed perfectly fine. Location is great, walkable to a lot of good restaurants and sights. Rates are good for the location. The air conditioning was the best we had in Italy, all other places we booked restricted its use whereas Deko allows your room to actually get cool. Overall, I would have been very happy with this hotel if they were able to be reached beforehand or even returned my messages.