Imperia Suite in Rome

By far one of the worst places I've ever stayed. From the moment we arrived, we were served by a man of Indian origin who tried to trick us with the city tax. He wanted to charge us 30 euros per staff member per night (absolutely insane). The other days, he was less than helpful with information. We asked for an iron, but he said it had to be returned immediately. The breakfast was nothing special, limited to sweet rolls and yogurt. The rooms left much to be desired. Dirty sheets, bed bugs, very slow internet speed, and sometimes it wouldn't even connect. The hot water pumping system was deficient. The wood on the ceiling was riddled with woodworm. The terrace was very dirty; it hadn't been cleaned for days. The wall paint was peeling off. In short, a disaster. For the price and the services, it's a bad place to stay. Please stay away from this place.

The air conditioner was broken and making a very loud noise. The staff member was dismissive, and said a refund isn’t an option and it’s cold at night. The bathroom was also mouldy in the shower and dirty upon arrival. It is also a very noisy spot along the street.

Our stay at Imperia Suite was a series of disappointments from start to finish. Here’s a detailed account of our experience: **Not Very Nice Inside** The first impression of the hotel was underwhelming. The interior was far from appealing, with outdated decor and a general lack of cleanliness. **Horrendously Loud Air Conditioner** Upon entering our room, we turned on the air conditioner, only to be met with a horrendously loud noise that persisted. When we reported this to the staff, we were told nothing could be done and that it wasn't hot (though it clearly was). They insisted a new one had been ordered and it was working fine yesterday (which was irrelevant to us). We threatened to leave if nothing was done, but they refused to offer a refund. The owner finally arrived 30 minutes later with a technician who managed to reduce, but not eliminate, the noise. This overall took around 1.5 hours. This was done without any apology. Later that night, the air conditioner began making noise again. **Mess Left After Attempting To Fix Air Conditioner** After the air conditioner was pulled apart and put back together, a mess was left in the room. We were assured it would be cleaned up while we were out. However, we preferred it to be done while we were present, to safeguard our belongings. We waited in the room for 10 minutes, but no one showed up. Eventually, we had to change the bedding ourselves and push aside the dirt on the floor. **Mould and Dirty Bathroom** The bathroom was another major issue. There was mould throughout the shower, it was dirty upon our arrival, and the sink plug was broken. It was clear that cleanliness was not a priority here. **Unhelpful and Dismissive Receptionist** Throughout this entire ordeal, the main receptionist was dismissive, rude, and failed to offer any solutions until we threatened to leave. While the owner eventually intervened, it was the receptionist who was the primary source of frustration. An apology or offer of compensation from the owner would have been appreciated, but was never given. **After just one night, we decided to leave, as it was simply too unpleasant to continue staying in such conditions. **

Initially they told us that check-in was around 12 so that's fine we leave the suitcases on the ground floor and take a tour of Rome around 1.30pm we return to the room and the room wasn't ready yet, the suitcases remained where they were we had left them and obviously we carried them up the stairs because the structure does not have an elevator as it does not have a public bathroom inside.