Dulcis Inn Fundo in Rome

Maybe it's a nice place to stay, but I wouldn't know because the hotel cancelled my booking 2 days after having already confirmed it and did so without any explanation or attempt to contact me to discuss whatever the issue was. This was meant to be an anniversary gift to my partner, so I am actually quite annoyed at the complete absence of customer service. It's unacceptable.

Stayed one night and left even though they refused to refund my unused nights. I will file a claim with Booking.com. What a dump! There was grafitti all over the outside and everywhere in the area. We saw many crazy people yelling on the street just outside. We went to dinner and came back to the doors to the BNB wide open with no employees in sight. Went into the room and the door handle fell off when we closed the door. The manager said, with no apology whatsoever, that he would fix it the next day. We had the AC on high and then it wouldn't turn down or off all night because the batteries were old. The bed had no blanket, only sheets. I found only a very thin blanket and froze all night long. I took a shower and the shower head wouldn't stay in place. It kept falling down. The drain was clogged and water filled up in the pan and out the door. I plugged the hairdryer in at the only outlet in the bathroom on the opposite wall from the mirror and the plug came out of the wall. Then as I was drying my hair, the thin metal end of the hairdryer fell off and landed on my shoulder burning my skin. The manager scoffed at all of these things and proceeded to tell me that I had broken the lock and the outlet and he was going to file a complaint with Booking.com to collect money from me to pay for them. He never once apologised. This is a horrible place with even worse customer service. I subsequently checked into a beautiful hotel in a nice safe neighbourhood. Here they know how to treat their guests.