Sangallo Park Hotel in Siena

Although the hotel advertises its pool and lawn, the front desk evening staff did not allow us to use any of these outdoor amenities, they even use locks to keep guests from using the lawn with the view. Despite sunny weather and a temperature of 16C, the 2 front desk workers said the pool was too cold for anyone to want to use it, despite many guests admiring the pool and taking pictures behind the gate. Additionally, the pool appeared fully operational and uncovered, indicating suitable conditions for swimming and it was clearly running and maintained. Moreover, access to the advertised gazebo with the vistas and outdoor space by the pool was ALSO denied, further limiting our experience to the 4 walls of our hotel room. Our decision to book this hotel was primarily influenced by the desire to relax by the pool while enjoying the vineyard view, leading us to upgrade our room accordingly with views of the vineyards and pool. The inconvenience of the distant location without the use of the amenities we paid for and were promised, made me DEEPLY regret booking this hotel in late April. We would have 100% preferred a closer hotel to town had we known the staff would be so unreasonable about the use of all outdoor spaces. On a positive note, the breakfast provided was satisfactory. And the staff that took care of the breakfast was very kind and helpful.