Relax Resort Hotel in Atami

Summary:
I don't normally write reviews for hotels, and am normally very forgiving, but for this price and the quality I had expected, I am very disappointed.

Price:
Very expensive hotel for what it offers. I'm not sure why there are so many high reviews. After doing some research, I determined that my room rate was exceedingly high (42K/night) for a Standard Twin Room for what I experienced was a low occupancy weekend.

Noise:
It should be known that the hotel is above the tunnel for the Shinkansen, and you can hear the low vibration of the Shinkansen every time it passes. You get used to it, but it is something to be aware of.

Location:
The steps up to the hotel are on a very steep and narrow slope with a tunnel. It is impossible to walk up with luggage and I am glad I took a taxi when I checked in. It is quite dangerous to walk down the slope at night and I would recommend to carry a flashlight if you do. Cars drive up and down the slope very fast. The hotel should really offer a tuktuk service for guests trying to go up and down the slope. It is an accident waiting to happen. The view is nice, however.

Lobby:
The lobby has a bit of an old and musty scent and also has a coffee maker that does not work. There is almost never anyone present at the front desk, even in daytime hours, so you must ring a bell to get someone's attention.

Room:
The room was spacious. It comes with a balcony which has a nice view of Atami. There were stains on the carpet for the entry way. The air conditioning could not be set low enough so I was hot often at nighttime. The hot tub was nice.

Bugs:
There was an insect problem. Within the first hour of me checking into the room, I saw a cockroach. Thankfully, it scurried out the door. But after another hour, I encountered a flying insect above my bed, which I reported to the front desk. The person working at the front desk came, stepped on top of the nightstand, and unceremoniously squished it against the wall in my room and then wiped the wall. The napkin which he used to squish and wipe it fell on my bed near the pillow, but he did not apologize and simply left.

Service:
Service was dissatisfactory. The front desk and room service will enter your room with their outside shoes on. One of the front desk staff (an older gentleman) would not say anything and scowl at me as I walked by to enter or leave the hotel. Lastly, I attempted to order room service one evening to order an evening coffee or snacks and they said could not provide it. I also asked where the lounge is (which the room manual indicated was part of the hotel and has an afternoon tea and cocktail service) and they told me that a lounge does not exist in the hotel.

Food:

Breakfast was tasty, but could have more food.
Onsen:
The onsen itself is quite small. It gets the job done but nothing special. I have had a much better experience from the onsen at a Dormy Inn.