5 star hotels in Tokyo

Everything about the hotel was great. It's about a 10-minute walk from Shinagawa Station (JR Narita Express) with a large suitcase. However, this is the second time I've experienced an unexpected train delay on the Narita Express, and I almost missed my flight! I recommend not cutting it too close when booking train tickets.

Great location but as a lot of construction nearby, it made the journey from the train station to hotel not easy. Room is spacious and with a beautiful Japanese garden.

We are a family of 4 stayed there for 6 nights. The hotel is dated but well maintained. Generally satisfactory. Unfortunately the beds were uncomfortable. We could sense that the mattresses were quite old. Out of the 3 beds, only one is merely ok. One below par and one is bad. The bad bed gave you a very uncomfortable backache the next day. We complained to the hotel the next day. They changed the...

The room was spacious and nice, though the facilities were a bit old. The breakfast selection was limited.

The room was spacious and the location was convenient. The environment was quiet and beautiful.

I stayed here with my friends for a luxurious 'hokansu' (hotel vacation). The bathroom was spacious, and having two large mirrors made it really convenient for us girls to get ready. We booked a plan with breakfast, but we woke up late and missed the last order at Sakura Tower. However, we were able to have breakfast at the neighboring Takanawa without any extra charge, which was a lifesaver! It was...

We had a delightful stay at the Palace Hotel. The room is spotless and amenities are ample and good quality. We didnt dine at the hotel as we like to go to exploring and there are ample good quality restaurants closeby.

The location is fantastic, just a short walk from Tokyo Station, making it super convenient for getting around. The prices are usually very reasonable too. I really enjoyed the room with a terrace – the view was incredible as there was nothing obstructing it.

Easily my favourite hotel in Tokyo and in my top 3 globally! The views from the balcony are breathtaking, the staff are some of the best I’ve ever encountered and the breakfast is industry-standard setting in a continent that cares a great deal about breakfast!

Very disappointing Spa facilities for ladies. Only a warm (38 °C) marble sauna. The male facilities have a proper dry sauna and jacuzzi. Also, while visiting the Chinese restaurant, we ordered their 1/4 duck, but the rolls were only made with the Duck skin. We were told they dispose of the Duck meat. Crazy! After querying, they brought us another 1/4 duck with skin and meat, but we were charged for...

Excellent location. Impeccable services. Room with balcony is to die for in Tokyo

This hotel is an above average 5 star hotel in experience, facilities and most of all its people. Large hotel with large tasteful spaces and direct link to the Tokyo rail network by escalator within the hotel. Directly across the road from the Imperial Palace and a short reasonable walk to Tokyo station and Daimaru shopping centre. Rooms were very nice and clean and quiet. The best water pressure from...

Cleanliness: Excellent Ambiance: Beautiful Service: Very attentive

Good service, clean and modern with nice view over the Harbour

It’s nice and rare to have an electronic piano (Casio) in the room.

The service is really nice Breakfast was amazingly good

Overall was ok, location was good. Just few employees love to give funny faces to foreigners.

Excellent! The staff were all very patient and attentive. I really enjoyed listening to the piano in the lobby a few times. The room size was good, and while the gym was a bit small, it was clean. The location is superb. Highly recommend staying here when in Tokyo.

A truly excellent experience. From the guest rooms to the lobby, all the services made guests feel right at home. The hotel is luxurious, elegant, and comfortably warm. I will definitely be coming back.

The room facilities were all great, and the outdoor courtyard even had a beautiful evening performance. However, there were only two restaurants available without a reservation, and the à la carte options were limited and a bit pricey. Since we had an early morning flight on our second day, only one restaurant was open for breakfast, and the selection was quite limited.

Staying at Hotel Chinzanso Tokyo, which blends a century-old Japanese garden with lavish decor, was an experience of a unique 'urban oasis' environment, exceptional service, and rich culture. The garden views are stunning, with mist released at various times, creating a dreamlike 'sea of clouds' effect. The rooms are spacious, combining European classical style with subtle Japanese aesthetic details...

The most undervalued 5 star hotel in Tokyo. It has everything youd expect from a 5 star and service is impeccable

The room was spacious with a lovely view of the Japanese-style garden, which was very picturesque and not too crowded. The environment was excellent. Getting to Shinjuku by bus was very convenient. I'd definitely stay here again if I have the chance. The only minor downsides were that it's a bit of a walk to the subway, about ten minutes, and there's an uphill slope. Otherwise, everything was great

This is my second stay at Hotel Chinzanso this year. It's an established hotel with excellent service and beautiful surroundings. The only downside is that transportation isn't very convenient, but it's incredibly quiet. I'll definitely stay here again next time.

My husband and I were very happy with the room layout and the overall service. We even received pastries and small gifts for our New Year's Day check-in. We'll definitely choose this hotel again next time we're in Tokyo.

I come to Tokyo several times a year, staying a fortnight or more each time. This time I spent seven nights at The Capitol Hotel Tokyu. The room faced Hie Shrine. Through the floor-to-ceiling windows I could see the shrine's copper roof and half of Tokyo's skyline. The décor was modern without excess; the layout flowed easily, Bose speakers hidden in the walls, another set in the bathroom ceiling...

I personally feel that the Capitol Hotel Tokyu offers the best value for money among Tokyo's luxury hotels. Safety is, of course, a given, located in the very heart of the government district. Getting around is incredibly convenient, with direct access to Tameike-sanno Station. This station is rarely crowded, making commuting easy and stress-free. For shopping, you can take the Ginza Line directly...

The hotel's overall scent, which was replicated in the rooms, had a slight spicy note that I wasn't a big fan of. It wasn't crowded and was very quiet. The location was also excellent. You can access the subway directly from the hotel's B2 level, making it incredibly convenient to get anywhere. It's just one stop from Akasaka Station, and you can easily walk to its commercial street for dining. I originally...

Having enjoyed a previous stay in February, I chose to return this July. I requested an east-facing room and was delighted that my wish was granted. The sunrise view towards the Skytree and the National Diet Building around 4:30 AM in summer is absolutely breathtaking, easily rivaling any dedicated observation deck experience. The Japanese set breakfast was both substantial and delicious, and the serene...

Located right next to the Prime Minister's residence, the security here is, understandably, top-notch. However, dining options within walking distance are quite scarce, with only a single Chinese noodle shop available. The swimming pool is rather small, meaning guests often have to take turns. On the upside, direct access to a subway station downstairs makes getting anywhere incredibly convenient.

Booked directly through Marriott on points Status: Titanium I have read many amazing things about this hotel, but honestly, it fell a bit short of my expectations. The cleanliness of the hotel is not good for the price point- we had to wipe down the drawers and closets because they were so dusty. There was a small dust bunny in the shower. Otherwise, the room & view was nice and service was great...

A stay at The Prince Gallery Tokyo Kioicho, a Luxury Collection Hotel is an exercise in elevated luxury, offering a sophisticated sanctuary high above the bustling streets of Tokyo. From the seamless service to the thoughtfully designed spaces, it stands out as a premier choice for travelers seeking both comfort and style. • Exceptional Accommodations: The rooms are the epitome of luxury—spacious,...

Excellent location, great views. Underwhelming breakfast. Some annoying room features. Reception is on 36F. 👍The Good: - Location is near two metro stations and close by several attractions. - Concierge is great. Definitely leverage their help for reservations. - The view is wonderful. Watch the sunrise or sunset over Tokyo. - Rooms have modern features to control everything. Bathtub is huge and comfortable...

I had a wonderful stay here, and it was a big highlight of my trip to Tokyo. The location is great and near many train lines, allowing you to go to many places around the city. The staff were wonderful, allowing me to check in early and check out late. I loved the truffle scrambled eggs in the Oasis Garden breakfast buffet and having a cocktail admiring the view of Tokyo Tower at Sky Gallery Lounge...

We had an amazing stay! Our room was huge, quiet, and airy, and the staff made us feel right at home. Dinner at the hibachi was a total show, flavorful food and chef skills that wowed us. Later, the bar blew us away with some of the freshest, most creative drinks ever, made with house-made garnishes and fresh juices. Only tiny hiccup: the elevators were a bit confusing at first, but we got the hang...

Great place to stay at, just it’s a bit difficult sometimes for taxi drivers to locate the entrance.

Their reception is polite and helpful. Her english is better than most in Japan. Love the hotel, jsut hope they are more I like their hotel, top notch, will definitely come again wehn I get the chance.

Centrally located in Roppongi, with a high-end Midtown shopping mall right downstairs. This area sees fewer tourists compared to Ginza and is popular among local affluent residents, with a well-developed dining scene. The hotel itself features classic and traditional decor.

perfect location, wonderful service, but the hotel is getting a bit old now… could use a renovation.

Luxury and quite expensive hotel, large and comfortable room with a wonderful view of the city landscape; maybe you'd expect for that price a better breakfast buffet.

Wow! One of our best stays in tokyo. Rooms are very huge and the spa amenities are great

The staff were friendly, and the room was comfortable and nice view.

Super hotel. Very nice club lounge. Nice cocktails and hors d'oeuvres in the evening. Great views on higher floors. Superb breakfast buffet with international specialties. Helpful staff. Walkable from Metro and train station, but shuttle available.

I've stayed here a few times and also visited others staying here, so I've been quite familiar with the property over the years. It's an excellent location for access to Haneda Airport and also Tokyo's Yamanote Line and the Shinkansen network. We booked a standard King and although the room was quite compact, it had everything you would expect at a Marriott hotel. The TV in particular is a large new...

The only disappointment was that there was no lounge on the upper floors.

The hotel room is relatively large, the breakfast is very good, the location is also good, there is a shuttle bus to Shinagawa Station

Breakfast: The salad was fresh and the rice was delicious and satisfying.

The hotel facilities are good, and the hotel has a free shuttle bus to Shinagawa Subway Station, which is very convenient. There are not many commercial shopping nearby. The hotel is right next to a beautiful park. There is also a FamilyMart convenience store inside the hotel, which is very convenient. The facilities and room size are better than other hotels in Tokyo.

Excellent stay at this property. Very warm and genuine staff. Great facilities

Extremely satisfied, will definitely visit again if I have the chance.

One of the best hotel, good location and the staff they’re all nice

Room service was also fantastic, and my child really enjoyed it.

Good location! The staffs are very helpful, I would recommend this hotel to Tokyo travellers

Great location, convenient, and a spacious room.

For Japan, the room size is quite generous. It's close to the station, making travel convenient. You can walk to various restaurants and shops, and it's also easy to get to the city center.

Customer services can make more improvement

Everything was great except for the slightly small room. I especially loved the design of the atrium and the entrance to the mall – it was very atmospheric and relaxing. The front desk service was also very friendly, and breakfast was good.

The room was better than expected, the breakfast was extensive, and the transportation was convenient. From the Shinkansen exit at Shinagawa Station, turn right and walk about 100 meters across the pedestrian bridge to the building entrance. Take the elevator from the end of the corridor up to the hotel lobby!

A true five-star hotel. Pros: Convenient location, just a five-minute walk from Shinagawa Station via a skybridge. The facilities are new, the rooms are spacious (for Japan), clean, and the service is excellent. Drinks in the minibar are complimentary, and you can check out at 12 PM or even a bit later. The price is a little on the higher side. Minor drawbacks: The bathroom sink area is a bit small...

This is our second times in the year staying at The Strings Shinagawa. Strongly recommended! Very convenient location for food and transportation.

The room offered great views of the Imperial Palace and Mount Fuji 🗻, which was a nice touch. The executive lounge overlooked the stunning Tokyo night view 🌃. It's also conveniently located, making it quick to get to Ginza and other Tokyo shopping areas, with plenty of popular local eateries nearby.

The hotel is conveniently located with several subway lines right downstairs, making it easy to get anywhere. The rooms are spacious, and the view facing the Imperial Palace is quite expansive. The only minor drawback is that the bed was a bit too soft for my liking, but everything else was excellent.

Usual Four Seasons. Good experience.

Very satisfied, this is my 4th time staying here. Will be back again. 🫰

Everything is good. Just the price little high. Food and service high quality

Really good service and take care for me Very nice house keeper

Would choose this hotel again.

The room is clean and comfortable, and the staff are kind , helpful and careful. Check-in makes people feel very relaxed. It will be a return visit to the hotel. The location is convenient, and the room space is great! There will be essential oils attached to sleep and relax in bed. Housekeeping is amazingly perfect on those details. It is worthy of its 5-star. From the beginning of check-in (take...

Excellent stay and great location. Breakfast is 24 hours available.

The hallmark of a truly great hotel is not the absence of issues, but the excellence with which they are resolved. After mentioning that the mattress was too soft, the management’s response was nothing short of extraordinary. They moved mountains to ensure my comfort, demonstrating a level of dedication and proactive service that defines world-class hospitality. This is exactly the caliber of care...

Booked two rooms for a family stay. Staff were very helpful in a comp dating us with connecting rooms and checking us in quickly. In particular, all the staff spoke English very well which made it easy for us international Travellers which is not always the case for hotels in Japan even among the international chain hotels here in Japan. Breakfast was also very good and rooms were as expected of Mandarin...

The room was actually quite spacious for Tokyo, and the view was also excellent.

Have stayed at Andaz Tokyo for multiple times since 2015. It is still my favorite hotel. This time everything was just perfect. Friendly staff, comfortable room and well thought design. Will definitely stay again soon.

good service. every time visiting tokyo this is a hotel that u must experience

Room with a tower view. The location is excellent, but I felt the price wasn't really worth it; the room was quite small.

Good service. The hotel is really nice and highly recommend stay once when you go travel or for celebration. The view is very beautiful.

Your staff on 51 floor need to get more training.thanks.

The view is good. The staff is good but the furniture in the room is a bit dated. The counter for the coffee / kettle/ fridge is not conveniently designed. Not easy for users to maneuver

Huge room and bathroom, loved everything! Buffet breakfast on the ground floor is impressive, offering both Japanese and western breakfast :)

A wonderful hotel,one of the best we’ve ever stayed in

Facilities: You can tell the room was recently renovated with a lovely wooden Japanese aesthetic. The warm yellow light strip along the window really brightens up the entire space. The only minor downside is the bathroom counter, which is a bit small and makes it hard to fit personal items for two people. Cleanliness: Unfortunately, there were beard trimmings from the previous guest in the bathroom...

Perfect location to end our 9 days visit to Japan. The Hotel is close to Shinjuku station, if you find the exit :). Staff is lovely. The lounge on the 45 floor for Premier Plaza guest is amazing. Food and service is excellent. The room is nice and bright, We would return here defensively.

Just a few steps from the bright lights of Shinjuku this hotel is a gem of Tokyo - my second stay here. Amazing breakfast and if you book Grand Premier the lounge is outstanding.

Nice & relaxing stay. Room was spacious and club lounge at 45th floor is with great view.

Was looking forward to experience the much-talked-about renovated Tokyo Park Hyatt, but was disappointed to discover nothing new, perhaps just refurbishments ! The standard of Hyatt staff service is excellent as before, this time was very impressed the Executive Assistant Manager paid personal attention ! Overall, rooms are average but room rates are charged too high !

The service is very average, the environment is good except for the night view, the price is too expensive, there are very few Chinese services, and they don't pay attention to Chinese tourists.

1. After the epidemic, hotel prices in Tokyo are really scary. 2. I stayed here once before on a business trip. This time, I felt that the overall service quality was not as good as before. The staff did not greet you when you met at the elevator entrance. I wonder if the hotel leadership is so arrogant. The so-called Japanese service is also worrisome. The quality of staff varies. 3. The reservation...

Check out the same hotel in "Lost in Translation". It has been open for 30 years. It still has a full sense of design and warm and thoughtful Japanese service. I like it very much and look forward to reopening it after renovation next year.

The service can be said to be the ceiling of the industry, meticulous and thoughtful without leaving any trace. I stayed in the hotel for a long time. I often drank tea and drank in the room and looked at the scenery, but I never saw the cleaning staff. However, they cleaned up twice a day. Very detailed. There are several staff in the restaurant who can speak Chinese, and communication is very convenient...

Needless to say, let’s catch up on the memories before the renovation. The details and aesthetics are still great. The facilities and furniture are nothing to say for a hotel that has been open for 30 years. It will be temporarily closed for renovation in May 2024. Looking forward to a new life!

The location is super convenient, right in the heart of Ginza, perfect for a short stay in Tokyo. It's great for shopping and close to everything. The room was small, and there was construction noise nearby starting early in the morning.

Few times I stay here but this round they give me a smaller room, after complain then they arrange another room for me. Trying to convince me to accept the smaller room until I show them last few time the room I stay then only accept my request

The hotel's location is great, right in the heart of Ginza, making it super convenient for taxis and late-night snacks. The only issue was the construction site right next door; they started drilling at 8 AM, which was a real pain.

The location is superb, right in the heart of Ginza as soon as you step out of the hotel. Everything else was pretty good, the only minor complaint I have is that the cleanliness could be improved.

Cleanliness: Spotless Ambiance: Stylish and minimalist Ambiance: Elegant Service: Warm and welcoming

Love the interior of the hotel. The vibrant colour found at each floor, the colour at the lobby lounge...  The area reserve for hotel guest at the lobby level is thoughtful and comfortable. The classic pac man and Space invader station is so classic and free!  Location wise is perfect.

Facilities: Excellent, always my top choice whenever I'm in Ginza. Cleanliness: Very good, spotless. Location: Convenient transportation and plenty of dining options nearby. Service: Excellent, I'll definitely be back.

The hotel's location is excellent. Right outside, you have the Ginza subway station, and across the street, there's another subway entrance, providing access to about 5-7 subway lines. This makes getting anywhere incredibly convenient. The lobby staff were very welcoming and understood our needs perfectly. Plus, there are outdoor recreational facilities in the lobby, which was a nice touch. The room...

Excellent location! Right in the Ginza district, with a subway station nearby. It's incredibly convenient for getting around, and there are tons of great restaurants in the area.

We had a wonderful family trip staying at The Gate Hotel Tokyo by Hulic. The location in Ginza is absolutely unbeatable — easy access to shopping, dining, and sightseeing. The rooms were spotlessly clean and surprisingly spacious compared to typical Tokyo hotels, which made a big difference for our family. The views were stunning, and the staff were incredibly helpful and attentive throughout our stay...

This hotel is quite new and situated in the absolute heart of Ginza. The design and decor are really on point. Especially the lobby on the check-in floor – the high ceilings and balcony give it a very sophisticated feel, and the views are incredibly expansive, allowing you to overlook several Ginza landmarks without even leaving the building. There's a subway station right downstairs, but the line...

Good location, nearby many stations. Road across ginza shopping financial district. Only negative, There’s no lobby downstairs, getting on and off car is a bit hard. Clean room

We recently stayed at Pullman Tokyo Tamachi and had a very pleasant experience. The area is quiet and charming, making it a peaceful place to stay. Check-in was smooth, and the service was excellent especially thoughtful was the way they surprised our daughter with complimentary sweets and gifts. The room was comfortable overall, though the shower box in the bathroom could have been a bit cleaner....

For a Japanese hotel, the room was quite spacious. The location was also great, not far from the subway station, and there's a supermarket and convenience store right outside. The area is surrounded by office buildings, so you see a lot of busy workers. There are also many izakayas nearby, which gave me a glimpse into Japanese after-work life. I'll definitely stay here again next time I visit Tokyo

A relatively quiet place, not as noisy as Shinjuku.

Good value. Location is more convenient than you think.

Pullman hotel was a very good stay for me and my family. Near to the MRT and F&B. Definitely will go back again!

Location was great, very short walk within the train station. Room was clean and service is good.

Great hotel and service. Felt treated and looked after by staff especially during Tokyo Marathon. Received a complimentary upgrade, a free drink and mini bar which was appreciated.

I stayed here with friends, and let me tell you about the good points first. From the front desk to the rooms, everything was just fine. Both the service and hygiene were excellent. The breakfast was absolutely fantastic, with a wide variety of choices, and everything tasted great. We stayed for three days, so we got to try various breakfast sets, which was definitely a plus. Now, for the main issue...

Facilities: Good Cleanliness: Good Ambiance: Good Service: Good Overall: Excellent

the best part is it is in Shinjuku but the problem is you have to walk 10-12 minutes to any station. fairly clean room but way too small, not even enough space to place 1 large luggage. street noise is a problem. really friendly staff though. enjoyed the breakfast. gym was small but decent. might not choose this hotel again.

Everything else was great, apart from being a bit far from the subway.

Very comfortable stay! Thanks to all the service staff.

The closet is too narrow to hang oversized coats, especially when in winter! Kitchen isn’t well facilitated with only one microwave, no idea how to cook! No luggage rack, no shoe brush

Excellent location, but the rooms are just average and the service is terrible. The listed facilities are inaccurate. It's rare for me to leave a bad review, but this one deserves it.

An absolutely top-tier hotel experience in Tokyo! The location is incredibly central, right by the Imperial Palace and Tokyo Station, placing it in the heart of the city's most bustling and modern business district. The hotel rooms are incredibly spacious, and we even got upgraded to a suite, which made for a fantastic stay.

The hotel made a mistake during check-in, which led to a lengthy discussion before I could finally get settled. They did upgrade my room, which was very spacious, and the cleanliness was acceptable. However, no one at the front desk offered to help with my luggage.

I've always been a loyal fan of Ascott, but the Ascott Tokyo really left me speechless. Upon check-in, we were informed that the entire building would have a power outage on our last day, meaning all guests had to vacate their rooms before noon. What's more, luggage storage wasn't allowed, so we had to drag our five suitcases ourselves to the JR Tokyo Station, about a 10-minute walk away, and pay ...

The service was excellent, and the room was clean and tidy. The kitchen was well-equipped with all the necessary utensils, making it perfect for travelers who enjoy cooking!