Tokyo Marriott Hotel in Tokyo

I've stayed here a few times and also visited others staying here, so I've been quite familiar with the property over the years. It's an excellent location for access to Haneda Airport and also Tokyo's Yamanote Line and the Shinkansen network. We booked a standard King and although the room was quite compact, it had everything you would expect at a Marriott hotel. The TV in particular is a large new 4K model with dedicated buttons for most streaming services and worked very well. The bathroom is somewhat dated with an integrated bathtub shower, but the shower unit is one of the easier types to operate and the hotel delivers reasonable water pressure. The executive lounge is excellent. Beautiful modern decor and the food selection during the evening cocktail period is of excellent quality and frequently re-stocked. The staff operating the lounge are extremely attentive and welcoming (and have consistently been so for years at this property). When we arrived the lounge was full, so we were advised to wait in our room, and were called when a table opened up after 30 or so minutes. As the lobby floor breakfast restaurant is usually busy (as it is an excellent offering), we opted to spend breakfast in the lounge. The selection is limited, but the quiet atmosphere and views of Tokyo Bay make it up for it. The one issue I encountered was during the check-in process. Japanese law requires that foreign visitors present their passports during check-in, but does not require ID from Japanese nationals, or foreign nationals who live in Japan. Unfortunately, the staff member who checked me in was misinformed about this, and incorrectly demanded that I produce ID even after being informed that I am a resident of Japan. A tense and embarrassing back-and-forth ensued in which the staff member used a derogatory term to refer to foreigners. To calm the situation I begrudgingly presented my ID, but I found the episode very distressing, especially as my wife was also present. During check-out I was informed that the incident had been noted and that management was working to disseminate information amongst its staff. I hope it turns into a positive opportunity for the hotel to polish how it welcomes all kinds of guests in the future.