Although there is a language barrier, they use translation software to communicate at the front desk. The service is very thoughtful, the breakfast is rich, and the price is not expensive!
A really cool place. I always try to stay at this hotel when in Shymkent. The staff is very friendly.
This is the place I always stay at :) I definitely want to stay here again next time :)
It doesn't seem all that old, but the room cleaning is terrible. All the plumbing is dirty. There's a ton of hair on the mattress pad. It was unpleasant to be there. But it's okay for an overnight stay. There's a refrigerator, microwave, and stove. A minibar is available for a fee.
This is the worst Ramada I have ever seen. Dirty sheets and towels, disgusting breakfast where there is not even coffee, and the bread is specially laid out so that it dries out. I warned in advance that I have Diamond status at Wyndham, but only after indignation did they upgrade my room (which turned out to be even dirtier than the first)
The location on Google Maps is in the wrong place! I've tried submitting an update to Google Maps but it's switched back to the wrong location again. It's nearer to the airport but a lot further from the city center.
Rooms were reasonably clean, but on the night that we checked in we found numerous stains on the sheets. The staff were nice enough to bring a replacement though. The counter staff were...
The hotel is located on one of the main streets of the city. A 10-minute drive from the Mausoleum and Caravanserai. A new hotel in a new city. The rooms are spacious and clean. There is everything you need: bathrobes, slippers, safes, toiletries, tea set. No bottled water. The minibar is empty. The biggest disappointment is breakfast. Very poor choice of products. All the simplest - porridge, boiled...
Big blinking TV in front of the hotel do not allow good sleep.
Big blinking TV in front of the hotel do not allow good sleep.
The restaurant is good, cozy, spacious, the ceilings are high. But the service is so-so. And the music is too loud, you can go deaf. Several times they warned to make the music quieter, but no one heard. And the restaurant is good.
I have a great time in the cinema in my brother and sister are not the cinema in my brother and sister and I have some mistakes in the the cinema in your life that I was a great day at work on on my brother and sister and the first time in your own home to a bit more about this is the first of its new home to a bit more than one of the best of luck with your own home to a bit to a bit more than one...
Nice hotel. Great Breakfast. In the style of a buffet .
The cosy hotel. Cleaned every day. The rooms are clean, no smell of tobacco. A hearty Breakfast buffet.
Nice and cozy hotel, great staff! Cooperating for the first year, spend every round tables, trainings, seminars. Decent service for reasonable money.
But there are a few BUT: slow Wi-Fi and turnover rates( very often changing administrators). And I think
you need to invest in a hotel (to freshen the furniture, appliances, dishes).
Nice clean hotel. Stay here 2 times already. Good location in the city.
Boasting a bar, Kaspi Hotel is located in Uralsk. Featuring a 24-hour front desk, this property also provides guests with a restaurant. à la carte and Full English/Irish breakfast options are available daily at the hotel.
Everyone was very friendly, however service over very poor.
Ultimate luxury resort near Medeu. Awesome terrace view with breakfast. Lovely rooms with view, heated pool and sauna
The location is very good, and although the property isn’t new, it’s well maintained. The restaurant does an excellent job, the food is good, brought quickly.
Service throughout the hotel is also pretty good — reception, bellmen, and waiters are all professional, polite, and well trained.
But the SPA completely ruins the experience.
Given the limited space, clear rules and supervision are an absolute...
Beautiful property! Everything was excellent. Great staff. Friendly and welcoming. I would definitely recommend.
Beautiful property superbly maintained. Lots of activities. Plenty of open spaces for kids to play. Family friendly. Hotel rooms sizable, option for various sized cottages. Staff were ALL very personable and professional.
Great resort with lots to do on property. New pool and restaurant are fantastic. Staff was friendly, attentive and professional.
Overall service can be improved for international visitors.
The most favorite place in the city, the rooms are very cozy and beautiful style, the food is delicious, the baths and pools are excellent, the minus is that this year in the winter they closed 2 pools, I don’t know if they will last the whole winter, but it’s cold to run from the pool to the Russian bathhouse, because the neighboring pools are closed. Overall a great place ❤️
Bad, unmotivated and poorly organized service everywhere. Have received an eye roll more than once when asked completely normal questions, such as placing an order, paying an invoice, etc.
However, the facility is very beautiful and is constantly well maintained. The newly renovated rooms are wonderful.
we did not stay at the hotel. We were just here for the banyas, steam rooms and pools. The place is amazing. It was snowy, but overcast. Sadly, mountains weren't visible the day we were here, but, nonetheless, it was a wonderful experience. So many different kinds of saunas and indoor and outdoor pools and jacuzzis of various temperatures. The place was amazing.
Not bad. For those who love baths, swimming pool. They are of different types here. You need to take a bathrobe, towel, slippers, a hat for the bath. And the cost of rent is very high. Bathrobe 3000, towel 1500, well, everything else. There is food, the prices are also high, as in all such establishments. We took water, drinks and snacks with us, we did not forbid it.
The location is quiet and close to the city center, and the rooms are particularly large and spacious. The price is also very reasonable. The staff is very polite and helpful. The breakfast options are delicious and plentiful. This is one of the best hotels in Shymkent for the price. I highly recommend it.
I really liked the hotel
The staff is polite
The rooms are original in their design
A whole range of services: bath, sauna, massage, etc.
Location away from the central streets in a quiet place
5 stars definitely)
Everting is not good but generally is good. Better than other otels. Price is not expensive
Shchuchinsk, Borovoye, 021700, Kazahstan, Akmolinskaya oblast 🧭 Map
Shchuchye lake shore 1.2 km
Best experience with my family. Thanks a lot. Great location and service. Definitely will recommend!
The family rooms are nice and spacious, with two rooms. The hotel is new, with crisp white linens. The restaurant serves good food and is reasonably priced. The only downside is that they only serve bottled beer. There's a bike path and a walking trail through the forest nearby. I honestly couldn't figure out how to get to the lake. There's a small playground outside, and a playroom inside. The lounge...
We had a wonderful time in Borovoe thanks to the staff at the Sultan Plaza Hotel. Everyone is great, very attentive to guests, clearly knows their responsibilities, and responds promptly to requests. The hotel itself is new, with spacious, stylish rooms. High-quality furniture, bed linens, and branded bathroom linens all indicate that no expense is spared on guest comfort. The breakfast buffet offers...
Honestly, this is my first time here, but the air is clean, and the staff are polite. It's a pleasure! Overall, 1000 points to you.
Excellent value for money. Delicious food. Breakfast is a good buffet.
Great place, quiet, beautiful, delicious food. The rooms are superb, everything is new. It's in the forest, next to Rixos, 15 minutes through the forest along a beautiful path. We'll definitely stay there again. 👍 The staff is wonderful, and as we understand it, there will be a pool, a rope park, and chalet-style houses.
We were very satisfied with our stay. The hotel is beautifully located right by the river, which makes it a perfect place to relax. The food was delicious, and the staff were always friendly and helpful. The hotel is new, modern, and well equipped, which made our stay very comfortable.
I really like this accommodation. It is located in the Turgen Gorge, surrounded by nature. It is very quiet at night, and the sound of running water will accompany you to sleep. The temperature in the mountains is also very pleasant at night, and you can sleep with the window open. The overall environment of the cabin is also very warm, which is very suitable for resting. The service staff is very...
It was very beautiful hotel people are very friendly. If i vist shymkent again i will choose the same hotel
Great location, right in the city center. Clean and cozy. Friendly staff.
We were passing through from Uzbekistan to Almaty (we're from Almaty).
I'd like to point out the cleanliness of everything, from the carpet to the bedding – special thanks for that.
We needed to leave early at 7:30 a.m. and thought we wouldn't have time to have breakfast, as breakfast isn't until 7:30 a.m., but the receptionist and the staff served breakfast early, at 7:00 a.m. – nice.
Everything...
We accommodated our foreign colleagues in this hotel. The overall impression is excellent. Spacious comfortable rooms, soft beds, clean linen. There is free Wi-Fi.
The lounge is comfortable, well decorated, guests and residents are always provided with fresh water.
The hotel is located along the road, there is a parking lot. Restaurants, bars, shops, pharmacies, etc. are located nearby.
The hotel...
Excellent hotel, very friendly staff, excellent cuisine, modern interior, good price. I highly recommend it.
Excellent, new, beautiful and clean hotel. Similar to Turkish ones. I liked it, it was a big and beautiful room! Breakfast is standard, coffee from a coffee machine. I recommend it.
We would like to thank the park staff. We have been there twice this year with our family. Special thanks to the administrator, Ms. Zhanar. May your work be blessed.
Great place, clean, included in the entrance fee (chaise lounge under a canopy, trampolines on the water, slides, children's pool, all of this is unlimited, one time for the water carousel, cars), they sell food and drinks, there are many places to sit and have a snack, there are many trestle beds for rent in good places) the only thing is that some of the trampolines on the water don't have time to...
The service was perfect, especially the girls at reception, who were very kind when I needed to check out. 😊
The drain in the room wasn't working properly, but the air conditioning was perfect. It's a shame there wasn't a balcony, it would have been great otherwise.
I'll try to be as constructive as possible. We booked a deluxe room for a couple.
Pros:
1. Good air conditioning
2. Pleasant lobby
3. 90% of the time, there was someone at reception available for assistance (we asked for extra slippers and they provided them).
4. The breakfast included and its variety was also a plus. The food quality is average, but for something to eat and to run errands, it...
Some rooms have windows that do not have access to the street.
excellent hotel, delicious breakfasts, friendly staff and spacious rooms, excellent fitness room, swimming pool! we liked everything! Thank you
Free World Class Fitness and swimming pool visit for guests. Take your swimming suite. 🏊
Good afternoon. I would like to know what number I can call you on, since I couldn’t get through to the one listed on the website. I also sent a reservation request to your email, but never received confirmation. Please indicate another number or email where to contact you.
We wanted to book with you because the employee heard positive reviews and that you have a gym.
Turkistan, B. Sattarkhanova 23 A, 161200 Turkestan 🧭 Map
Perfectly located across the road from Karavansaray. Huge spacious room with huge comfortable bed. Marble tiled bathroom was spotlessly clean with powerful shower. Staff were pleasant, and the inclusive breakfast was good. Late checkout for a reasonable charge was appreciated. Thanks for the vote if you found this review helpful.
Best place to stay in Turkistan. Special thanks to girl who work in reception with Turkish spoken. 🙏
I recently stayed at the Royal Grand Hotel, and it was one of the best hotel experiences I've ever had. The rooms were spacious, clean, and elegantly decorated, providing a perfect blend of comfort and luxury. The highlight of my stay was the hotel's restaurant, which offered delicious meals at very reasonable prices. The meat was exceptionally fresh, adding to the overall dining experience. Highly...
Outstanding hotel and one of the best values I have come across in Kazakhstan. Comparable to Karavansaray at half the price.
Very nice hotel design and vasilities 🏨 👌
I would say just needs a little improvement in serving people, in being helpful...
Overall good impression 🙂
Breakfast not good, cafe itself ok, no online payment, no booking.com rating. Rooms are great.
Stayed here for 3 nights with the family with all food included. Standout was really the food and the salads were something we were really impressed with. Only 1 or 2 employees know English so can be struggle sometimes but the google translate helped most often. They have a great pool and gym. Only downside they didn't have a kids pool so my family had to stay out. Overall a great stay and would most...
The staff is amazing!!! So very helpful! They worked with us, adjusting the time for meals, adding mattresses to 'too firm' sofa beds, wonderful meals and delicious snacks. The only thing that could be improved was greater consistency with internet. We loved our time at BeFine.
Really I have had a wonderful time and great experience in this resort. Great team work and respected staff 👏. Highly appreciated and recommended to stay and have another journey in the future.
Especial thank to Ms Batima for excellent service and wellcom
The hotel is nice clean and tidy , and the stuff is frindly and they make every thing to be happy in the hotel with my family , and the food is delichios for breakfast ,lunch and dinner .. Thank you be fine for every thing ..
We had an offsite session at Befine. We are absolutely delighted with the complex: great location, reasonable prices, cleanliness, comfort, everything is brand new and modern, the design is very well thought out, the food is delicious. And most importantly - the customer focus of the staff. I would especially like to note the work of the administrator Batim👍 Thank you for your hospitality!
A great place to relax your soul and body😻😻😻 You can have a great time there, both with family and with friends/colleagues. Fabulous view from the room to the mountains in any weather, good spa, great pool. You can sing karaoke, play games, watch a good movie 🎞🎬🎥 Delicious cuisine, polite staff🥰 Cozy rooms with everything you need for your vacation❤️🔥
Accommodation in a standard room. The room needs renovation. The door to the bathroom does not close. The furniture is old. Not enough towels. There are slippers. Toothbrushes will be provided upon request. Wi-fi doesn't work. The staff is very polite. Breakfast is very very modest, with a choice from the menu. There is parking. There is a store opposite the hotel. Suitable for unpretentious travelers...
Nice place to relax at third floor
Nice hotel for 3 stars. Good restaurant and bakery Krendel. Rooms are clean.
Great hotel, high quality service and comfort!
Great classic Breakfast
The hotel is very good level. Clean, comfortable, polite staff. Prices are still reasonable.
I love this hotel, for me he is a better Diplomat and Renaissance in Astana - the rooms with the balcony for Smoking perfect
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