Spa-Hotels in Kazakhstan

We’ve spent great time. Everything was wonderful. Appreciate Bekzhan for his service. I would like to visit Rixos Water World again in near future. 🙌🙌🙌

In general everything is fine, but at the arrival there was some confusions and misunderstandings regarding room providence. Each employee was helpful, especially Bekzhan housekeeping assistant in answering questions and showing what does hotel have. Hope that all quests will enjoy their time.

Located outside Aktau city, Rixos Aktau is a beautiful 5 star all inclusive hotel on the Caspian Sea with plenty of bars and restaurants.

Room 4306 – Guest Review During my stay at Rixos Water World Aktau from 04 to 09 October 2025 on the occasion of TurkicSkills-2025, I was deeply impressed by the outstanding service. The Housekeeping team – Nagima, Tozagul, and Raisa – performed their duties with great professionalism, care, and attention to detail. My room was always perfectly clean, tidy, and comfortable thanks to their efforts...

I stayed with my family for one week at the Rixos Aktau Hotel in Kazakhstan. Although the hotel is part of the well-known Rixos chain and is reasonably good in terms of cleanliness and facilities, in my opinion, it cannot be considered an international hotel. The main issue lies in the cultural approach. For example, at the barbecue, the food is prepared in advance and placed out for guests. When...

No complaints! Everything was at a high level. Food, water, everything is great. There is a swimming pool where children are not allowed. There is also a lot of entertainment for children. Water park and amusement park on the territory. All visits were included in the price of our stay. We are very happy.

Loved our stay here! It's clean and the staff are friendly.

Everything is good about hotel, friendly staff, clean rooms, awesome location near 3-4 shopping centres

Front desk spoke English, staff were very helpful and friendly. The room had a good design, was clean and made up everyday with new towels. Fantastic location, near 2 malls and other cafes. Will definitely come back here when I visit Astana again

The hotel is close to the yurt-shaped shopping mall (Khan Shatyr). A good 20-25 minutes walk to the Baiterek Tower. If I understand well it is the ex-Marriott hotel. Unfortunately, the new hotel management is not doing a good job to maintain the Marriott standard. Just a few examples: the safe was not working in my room. The bathroom is aged with broken tiles and the handle for the shower tap stayed...

Very outdated room with dust and old furniture

Technically it was my second stay at this hotel, cause I booked 2 nights separately: one night with breakfast included and another one without breakfast (since we needed to leave hotel early one the last day). Surely I sent special request to give us the same room and explained why did I make bookings separately. Hotel managers didn't check those request though. And when I mentioned it during check...

Ive stayed here several times and its the same each time. Pleasant, clean, friendly staff and good food. will stay again in the future.

Hilton Astana stands out as one of the premier business hotels in Kazakhstan’s capital—offering a combination of scale, quality, and service that aligns well with international executive travel expectations. Located adjacent to the EXPO district and government ministries, the hotel is ideally positioned for diplomatic, commercial, or conference-related engagements. The property itself is modern, architecturally...

Didn’t have variation in breakfast rest were excellent.

Good location, close to the airport, with big shopping malls and supermarkets nearby, very convenient to go to aifc for meetings

The room was clean and tidy, but a little cold. Overall it was good

Excellent hotel in the expo area, everything you need is inside, but you need to understand that it is a 30-minute walk to the center

It was a good experience. The hotel is old but quite clean. The staff is okay

Just okay hotel. Not that great. Need lot of maintenance and overhaul

The male receptionist had a poor service attitude, couldn't understand what I was saying, and didn't provide me with a residence permit

Except chinese and Japanese people disturbing and can’t let you sleep I. The night it’s Awesome!

Thank you all..... Very polite staff....

Astana in general is a very nice place. Reasonable transportation price with Yandox

Excellent stay in the Kazakh winter. The service was excellent, especially at the Chalet restaurant, with our table waited by Rinat. Kazakh beef is a must have here.

The hotel is in a stunning location with amazing views – truly breathtaking. However, the room had an unpleasant sour smell, likely coming from the carpet, which affected the comfort of the stay. Additionally, the staff on the hotline or at the hotel phone desk were not proficient in English, making communication difficult. While the surroundings and scenery are excellent, the room condition and language...

amazing wonderful great nice hotel

Big thanks to Anastasia from room service! 🌸 She was always quick, attentive, and super friendly. Every order arrived right on time and with a smile. It was a pleasure to talk to her — such a kind and positive person! Thanks to Anastasia, our stay felt extra comfortable and easy. 💖

I really enjoyed my time in Borovoe — such a beautiful place with amazing nature and fresh air. 🍂 The atmosphere here is calm and relaxing, perfect for a cozy getaway. Both Silk Way and Chalet restaurants were wonderful. The food was delicious and beautifully served. I especially want to thank Bibi for her kind and attentive service — she made every visit so pleasant. And a special mention to Dinara...

I recently stayed at Rixos Borovoe with my husband who has GOLD ALL status. The hotel is very beautiful. The service is exceptional. Everyone is very helpful and accommodating to our needs. Restaurant Chalet has such a beautiful interior as well as nice food and beverage items. Restaurant L’Olivo had big variety of breakfast items, deserts and drinks. Special thanks to restaurant manager Diana and...

Had a very comfortable stay at Rixos Hotel. The breakfast was plentiful, and the environment and location were both great.

An older hotel, which is not a bad thing. Breakfasts were fantastic. Our family had a negative experience with check in, cleanliness and safety in our room, and we had to address these matters with a manager. It’s obvious they need to deal with service quality when they make mistakes and get to a point where safety and customer satisfaction are priority.

The room was decent. The ambiance and service were both average.

The lobby and the surrounding area are very nice.

The hotel is old and quite run-down.

The breakfast offered a wide selection.

First time in Almaty, and choosing this hotel really elevated my entire trip experience. First off, the front desk staff had excellent English, so communication was a breeze. Secondly, both the hot spring and breakfast far exceeded my expectations. The hotel views were also fantastic. The only downside is its slightly out-of-the-way location, which means taxi rides can be a bit long.

Great location, amazing nature. Loved the trees and huge territory to walk. Nice “quarter” restaraunt. Bowls there are must try

Extremely satisfied! The facilities are comprehensive, and the service is excellent. You absolutely must try the pool and sauna. A special shout-out to the bartender who, even though I was the only one there late at night, still made me a drink and brought me snacks. My two-day stay became even more perfect after it snowed. The breakfast had a good variety and was of high quality. A truly perfect vacation

Everything was great, but the air conditioning and heating didn't quite cut it, making the room a bit cold.

Overall hotel was very nice. The room was big and bed and covers were amazing. Everyone was very nice and friendly. It is put of town, so away from a lot of things. The breakfast was great and in room service good as well. The last evening, there were kids using hallway as playground which didnt allow to relax, but overall everything else was very good. Would stay there again.

We had a wonderful relaxing mini-break there with my family. This was our second stay at the hotel and the rooms, the food, the amenities and the service were all superb. The spa facilities were the highlight of the stay, with multiple indoor and outdoor pools and saunas. A special shoutout to Denis, who is the resident personal trainer at the gym there. He is super knowledgeable and helpful. He kindly...

Everything was perfect! The hotel is very nice, the surround area is amazing! It is clean, big, modern, all the services were perfect! A special Thank you to the restaurent manager Ms. Anel and Aruna for taking care of us during our stay!

Location: Situated on the banks of the Ural River, right on the border between Europe and Asia. Accommodations: A 5-star hotel featuring 194 rooms, including standard rooms and long-term apartments. Amenities: Known for its outdoor rooftop pool (one of the best in the city), an indoor pool, a gym, and a spa. Dining: Home to Dolce Vita, a well-regarded Italian restaurant, and a popular pizzeria.

A great place for a massage. Elena is a great masseuse.

What a fantastic hotel! The decor is classic European and American. I heard it cost $700 a night over a decade ago. The location is fantastic, and the rooms have river views. There are lots of people strolling and fishing along the river.

Hotel is very old, however staff is amazing and very friendly. Breakfasts were bad and didn’t have decent options, no boiled eggs or omelette and only weird color scrambled eggs. They didn’t have also lactose free milk option during the breakfast which is not acceptable.

The staff are absolutely fantastic, it is refreshing to see such a high standard. The cleaner is like a machine, she works so hard and everyday leaves the room like new. Great job by all, Thank you

I have been living there for business. Excellent staff who knows how to cater and maintain the facilities in top notch condition. Flexible and cooperative staff. Restaurant menu can be improved. Gym and pool facilities are top of the mark. Sauna and massage services are excellent.

Honestly this hotel is good. But it isn't great. I've stayed in a cheaper and slightly more expensive hotel and both were much better as an overall experience. The staff are nice but aren't the most hospitable, the food was ok and service therein was meh. The spa, sauna and hammam are fantastic. The room is good but again not great. Overall this hotel is good and in a great location. It's not what...

It is a very nice hotel in every sense. The employees are very friendly and caring. I recommend

The location of the hotel was excellent. The rooms are a bit worn down but clean. We arrived before the official check-in time. Even the hotel was not fully booked the reception didn’t give is the room before the official check-in time. On the booking I made a special request, high floor and away from the elevator. We got a room on the second floor (actually 1st floor) and right beside the elevator...

Classic Rixos hotel with perfect Turkish hospitality in the capital of Kazakhstan. Spacious rooms, excellent service and yummy abd and fresh breakfast.

Best halal breakfast menu Nice hotel interior Friendly and helpfull staff We should come again for next visit

Good location. Good meal 🍽️ on breakfast 🍳

Very clean, excellent health and fitness facilities. Higher standard and price than most other hotels but worth the price

The hotel facilities are relatively old, but it is also good in the local area.

The hotel is clean and tidy, with complete facilities. The breakfast is very rich.

After separating from the Marriott Group, the hotel's management was in a mess.

Very good, but you can't cancel in advance

Excellent service by the great team of the hotel, thanks fir the chef who made indian veg food for us, Special thanks to Mr Askhat Zhumabayev from the Reception front desk for making our life much easier and enjoyable with his fluent english and friendly approach… Delightful and memorable stay at Renaissance Atyrau… See you soon guys💐💐💐

The front desk staff were very welcoming, and the breakfast was excellent.

The service is good. The room inside is nice. It’s warm enough to stay inside.

1. Clean 2. Comfortable 3. Great location I truly enjoyed my stay and would love to come back again.

Good hotel. Decent location. Would stay here again if travelling back to Astana.

New hotel, good service, comfortable lounge

Very clean and modern. Good location. Staff was friendly and helpful.

1. This hotel is pretty much like a budget hotel in China – small rooms and very basic facilities. I strongly do not recommend it. 2. The room doesn't provide drinking water, and there isn't a convenience store nearby, so the only way to get water is from the dispenser in the hallway. 3. The service attitude was also just okay, not worth the price.

Novotel Almaty City Centre Hotel. Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities. Only one main downside is the room aircon is set by the hotel during winter months to run warm. It cannot be adjusted in the room so it became too hot and...

Great location, and the breakfast was good.

Facilities: Feels like a relatively new hotel for the area. Cleanliness: Pretty good. I had lower expectations after reading reviews for other hotels, so it was actually fine. Service: Decent. Overall, it's a good 4-star hotel, and it even has a pool (though I didn't use it). The breakfast was just okay, but that might be typical for the local area. It's also very close to the subway.

Everything was good..staff is friendly..service was great..

Located right next door to the Kok-Tobe cablecar station, and in walking distance to lots of good cafes and restaurants. The room was clean and comfortable and the service was friendly and professional. Breakfast was a little crowded and understaffed (some empty breakfast options and lots of dirty plates etc), so I recommend going to breakfast earlier. However, this didn't affect my stay, and I would...

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

It's nice, at the foot of the mountain.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism...

Facilities: Old facilities Cleanliness: Very good Environment: Excellent natural environment and decor Service: Average, inefficient

Clean hotel, but dull and dark. Services are okay.

First room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.

Rixos Khadisha Shymkent place combines the charme of a vintage hotel with state-of-the-art amenities. Very friendly and professional staff. Quiet environment.

Sulu is the best who work in Rixos hotel She helped me twice a day and I would like to thanks the hotel and the stuff. A great place to stay in. Sulu is the best who work in Rixos hotel She helped me twice a day and I would like to thanks the hotel and the stuff. A great place to stay in.

Amazing hotel! We came for a conference for 30 people! From the organizational viewpoint, everything was at a top notch level! Staff very helpful and professional. From check-in to check-out the process was swift and courteous. Special thanks to Mr. Musa, and wonderful ladies at front desk Guliza, Aida, Mariam and Dilnoza. They were very kind and helpful. Food and beverage were very tasteful and...

Lovely experience the staff was very hospitable and friendly. The breakfast buffet had many options. I highly recommend you speak with Ademi, Zhanat, Dilnoza, and Bota from the front desk. They helped us with everything and gave us recommendations for amazing restaurants in Shymkent. Would definitely stay here again.

I had a wonderful stay at Rixos Khadisha Shymkent. The hotel combines luxury, comfort, and excellent service. The staff was always friendly especially reception girls Adema and Dilnoz, attentive, and ready to help with any request. The room was spacious, clean, and beautifully designed, with all the necessary amenities for a comfortable stay.

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-equipped, and the services fully met my expectations also the food was amazing . I would like to give special thanks to Mr. Mustafa from the staff for his professionalism, kindness, and excellent service. Always smiling, helpful, and attentive, he truly made my stay more enjoyable. A big thank you to the whole team...

The hotel environment is clean and quiet, the rooms are spacious and comfortable, and the bedding is spotless. The service is warm and efficient. Its excellent location makes getting around easy, and the amenities are complete. It offers great value for money and is perfect for business travelers.

Everything is excellent with nice stuffs, clean room, good breakfast. The hotel is located really near the subway station.

The surrounding scenery changes with the seasons. The Almaty Hotel is conveniently located, clean, and has a great environment. From the room's balcony, you can see the snow-capped mountains 🏔, and waking up to that view feels wonderful and very relaxing. The breakfast is also good.

Our 2 nights stay in this hotel is pretty good, location is also very convenient. Just 5mins walk to a 24hrs supermarket, Almaly subway Pubs and some eatery like Rumi which is their popular local food chain. Rooms are comfortable, toilet is clean n new, breakfasts is pretty good. Just a bit disappointed because i stated during my booking that it is my wedding anniversary trip, so usually Hotels will...

I loved the room with a view of the snowy mountains! I could lie in bed and watch the sunrise and sunset over the mountains. The breakfast was also excellent.

It was a very hotel with good staff. My room felt a bit aged but was clean. Was impressed with the hotel overall and would definitely recommend to others.

Very clean, and you can see the mosque.

The hotel can be described as a mid-range property that offers basic accommodation suitable for short stays. The rooms are generally clean and functional, though nothing particularly stands out in terms of comfort or design. Facilities meet minimum expectations, but they are quite standard and limited. One noticeable drawback is the attitude of the staff, who were correct and professional but not...

Excellent hotel. Close to the airport and clean.

Room and amenities are good, however room service is below expectations from several order of dinners and lunches ordered I liked only the signature tea.

Lack of variation in breakfast Rooms were not cozy, in fact hotel facilities was pretty much old

Everything is fine. Service, location, everything triples!

Great service, convenient location, and very clean 🤍

Great hotel! Great service, everything is clean! Thank you so much!

Facilities: Very advanced. Although it opened in 2017, the interior is excellent and doesn't feel dated. Cleanliness: Excellent, with a housekeeper to help maintain cleanliness. Environment: Constant temperature and humidity, very friendly in cold Astana. Located right on the central axis and just a 5-minute walk from the Tree of Life Monument, it's a great place for a trip. Service: Very attentive...

Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.

🤔🥹🫨 the neighbors didn't let me sleep.🫨

Amazing hotel with great views to the city on the upper floors. Very friend staff.

The hotel was very clean, and the front desk had staff who spoke Chinese, English, and Russian. The breakfast selection was extensive. It was a very large hotel with excellent soundproofing. It also had a gym, sauna, meeting rooms, and a Chinese restaurant.

The rooms are quite comfortable, although the facilities are a bit dated. Overall, it's very good.

Facilities: Fully equipped, ready for move-in. Hygiene: Clean. Environment: Good. Service: Attentive.

We had an amazing 4 nights stay at Beijing Palace. Place is conveniently located in the center of the city. Very quiet modern 5 star hotel with all the amenities! Would like to say special thank you to all the staff for comfortable stay. Rooms are clean and new. Everything that we needed was a phone call away. Fitness center and access to the swimming pool and saunas was included. Breakfast was amazing...

Friendly helpful staff. Unfortunately the mattress was very hard . No soap in the bathroom. Coffee/ tea not replenished daily we had to keep asking.and and did not always arrive and no milk for coffee Good variety at breakfast and cook to order omeletes. Great location. King Delux room furniture a little tired and basic. Cleaner woke us banging on door at 7.30am tho we were staying 3 nights. not...

A good place to stay right in the centre of the city. Baiterek, Moskva business centre and ministerial building are in 5 min walk. The room was clean and spacious, all necessities in the room. The bathtub was clogged and limited supply of toilet paper, napkins was provided, be prepared to request more from the reception if you are ill or use more paper. Breakfast is buffet but with limited variety...

Staffs are very friendly and helpful. When making the booking at Trip, make sure to select the number of guest correctly.

Staffs are very friendly and helpful. When making the booking at Trip, make sure to select the number of guest correctly.

The room is a bit small, and the facilities are decent. The bathroom is quite bright, and breakfast is good with fruits available. Overall, it's a good value-for-money option in Almaty.

Convenient location, rich breakfast, and a clean room.

The room was really nice and clean, with heating available. The breakfast was also quite substantial. For the price, and its central location making it convenient to get anywhere, it's definitely worth it.

It's decent, and it has a swimming pool.

Hotels in Almaty are significantly inferior to those in China. The Ritz-Carlton's facilities are roughly equivalent to those of Atour X in China. The service is acceptable, but the breakfast is mediocre and too monotonous; it's not even in the same league as Ritz-Carlton hotels in China.

The hotel is well located. It's a decent hotel for the budget, and it's fine for a one-night stay. The service is excellent.

The facilities, hygiene, environment, and services are all good.

I didn't have the chance to stay this time because of customer reasons, but I have stayed in this hotel many times before. Facilities: very new, very complete Hygiene: quite clean Environment: very convenient transportation Service: very good service attitude, very thoughtful

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience...

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.