5 star hotels in Kazakhstan

We’ve spent great time. Everything was wonderful. Appreciate Bekzhan for his service. I would like to visit Rixos Water World again in near future. 🙌🙌🙌

In general everything is fine, but at the arrival there was some confusions and misunderstandings regarding room providence. Each employee was helpful, especially Bekzhan housekeeping assistant in answering questions and showing what does hotel have. Hope that all quests will enjoy their time.

Located outside Aktau city, Rixos Aktau is a beautiful 5 star all inclusive hotel on the Caspian Sea with plenty of bars and restaurants.

Room 4306 – Guest Review During my stay at Rixos Water World Aktau from 04 to 09 October 2025 on the occasion of TurkicSkills-2025, I was deeply impressed by the outstanding service. The Housekeeping team – Nagima, Tozagul, and Raisa – performed their duties with great professionalism, care, and attention to detail. My room was always perfectly clean, tidy, and comfortable thanks to their efforts...

I stayed with my family for one week at the Rixos Aktau Hotel in Kazakhstan. Although the hotel is part of the well-known Rixos chain and is reasonably good in terms of cleanliness and facilities, in my opinion, it cannot be considered an international hotel. The main issue lies in the cultural approach. For example, at the barbecue, the food is prepared in advance and placed out for guests. When...

No complaints! Everything was at a high level. Food, water, everything is great. There is a swimming pool where children are not allowed. There is also a lot of entertainment for children. Water park and amusement park on the territory. All visits were included in the price of our stay. We are very happy.

Great hotel with amazing pool, sauna and gym. Food is also good and staff are very helpful and professional. Highly recommend.

Twenty years ago the whole Rakhat was shining, today shines only elevator.

The room was clean and tidy, and although the facilities were a bit old, everything worked perfectly. The hotel also boasts a swimming pool, spa, and other amenities, and the breakfast spread was quite extensive, though it did get a bit crowded in the mornings.

Facilities: Excellent Cleanliness: Spotless Environment: Elegant and spacious Service: Attentive

I was fotunate to book the renovated room, it was surely good, the AC is the only issue as it takes time to cool the room, also faced a small issue with the plugs next to the bed, they tend to disconnect after some time and you have to remove the card and reinstert it again, the breakfast area had a good buffet and nice seating area ( indoor and outdoor ) room service sometimes take time to attend...

Location is great, within short distance from great cafes and restaurants. Hotel room is nice and clean.

The InterContinental Hotel in Kazakhstan offers excellent service, clean rooms, and great views. The breakfast spread is extensive, and the location is convenient for transportation. It's a top choice for both business and leisure travelers. Highly recommended!

Excellent service, convenient transportation; within walking distance of the CBD; shopping malls nearby.

The room was average. The facilities were a bit dated. Cleanliness was acceptable, and the environment was just okay. However, the service was excellent.

The location was decent, and the breakfast was simple – just enough to grab a bite. However, I'm unsure why the room wasn't cleaned for two days. The check-in process at the front desk was just average.

The room was excellent, but it was quite pricey.

The hotel is definitely a bit old...

Loved our stay here! It's clean and the staff are friendly.

Everything is good about hotel, friendly staff, clean rooms, awesome location near 3-4 shopping centres

Front desk spoke English, staff were very helpful and friendly. The room had a good design, was clean and made up everyday with new towels. Fantastic location, near 2 malls and other cafes. Will definitely come back here when I visit Astana again

The hotel is close to the yurt-shaped shopping mall (Khan Shatyr). A good 20-25 minutes walk to the Baiterek Tower. If I understand well it is the ex-Marriott hotel. Unfortunately, the new hotel management is not doing a good job to maintain the Marriott standard. Just a few examples: the safe was not working in my room. The bathroom is aged with broken tiles and the handle for the shower tap stayed...

Very outdated room with dust and old furniture

Technically it was my second stay at this hotel, cause I booked 2 nights separately: one night with breakfast included and another one without breakfast (since we needed to leave hotel early one the last day). Surely I sent special request to give us the same room and explained why did I make bookings separately. Hotel managers didn't check those request though. And when I mentioned it during check...

Ive stayed here several times and its the same each time. Pleasant, clean, friendly staff and good food. will stay again in the future.

Hilton Astana stands out as one of the premier business hotels in Kazakhstan’s capital—offering a combination of scale, quality, and service that aligns well with international executive travel expectations. Located adjacent to the EXPO district and government ministries, the hotel is ideally positioned for diplomatic, commercial, or conference-related engagements. The property itself is modern, architecturally...

Didn’t have variation in breakfast rest were excellent.

Good location, close to the airport, with big shopping malls and supermarkets nearby, very convenient to go to aifc for meetings

The room was clean and tidy, but a little cold. Overall it was good

Excellent hotel in the expo area, everything you need is inside, but you need to understand that it is a 30-minute walk to the center

Excellent stay in the Kazakh winter. The service was excellent, especially at the Chalet restaurant, with our table waited by Rinat. Kazakh beef is a must have here.

The hotel is in a stunning location with amazing views – truly breathtaking. However, the room had an unpleasant sour smell, likely coming from the carpet, which affected the comfort of the stay. Additionally, the staff on the hotline or at the hotel phone desk were not proficient in English, making communication difficult. While the surroundings and scenery are excellent, the room condition and language...

amazing wonderful great nice hotel

Big thanks to Anastasia from room service! 🌸 She was always quick, attentive, and super friendly. Every order arrived right on time and with a smile. It was a pleasure to talk to her — such a kind and positive person! Thanks to Anastasia, our stay felt extra comfortable and easy. 💖

I really enjoyed my time in Borovoe — such a beautiful place with amazing nature and fresh air. 🍂 The atmosphere here is calm and relaxing, perfect for a cozy getaway. Both Silk Way and Chalet restaurants were wonderful. The food was delicious and beautifully served. I especially want to thank Bibi for her kind and attentive service — she made every visit so pleasant. And a special mention to Dinara...

I recently stayed at Rixos Borovoe with my husband who has GOLD ALL status. The hotel is very beautiful. The service is exceptional. Everyone is very helpful and accommodating to our needs. Restaurant Chalet has such a beautiful interior as well as nice food and beverage items. Restaurant L’Olivo had big variety of breakfast items, deserts and drinks. Special thanks to restaurant manager Diana and...

Had a very comfortable stay at Rixos Hotel. The breakfast was plentiful, and the environment and location were both great.

An older hotel, which is not a bad thing. Breakfasts were fantastic. Our family had a negative experience with check in, cleanliness and safety in our room, and we had to address these matters with a manager. It’s obvious they need to deal with service quality when they make mistakes and get to a point where safety and customer satisfaction are priority.

The room was decent. The ambiance and service were both average.

The lobby and the surrounding area are very nice.

The hotel is old and quite run-down.

The breakfast offered a wide selection.

First time in Almaty, and choosing this hotel really elevated my entire trip experience. First off, the front desk staff had excellent English, so communication was a breeze. Secondly, both the hot spring and breakfast far exceeded my expectations. The hotel views were also fantastic. The only downside is its slightly out-of-the-way location, which means taxi rides can be a bit long.

Great location, amazing nature. Loved the trees and huge territory to walk. Nice “quarter” restaraunt. Bowls there are must try

Extremely satisfied! The facilities are comprehensive, and the service is excellent. You absolutely must try the pool and sauna. A special shout-out to the bartender who, even though I was the only one there late at night, still made me a drink and brought me snacks. My two-day stay became even more perfect after it snowed. The breakfast had a good variety and was of high quality. A truly perfect vacation

Everything was great, but the air conditioning and heating didn't quite cut it, making the room a bit cold.

Overall hotel was very nice. The room was big and bed and covers were amazing. Everyone was very nice and friendly. It is put of town, so away from a lot of things. The breakfast was great and in room service good as well. The last evening, there were kids using hallway as playground which didnt allow to relax, but overall everything else was very good. Would stay there again.

We had a wonderful relaxing mini-break there with my family. This was our second stay at the hotel and the rooms, the food, the amenities and the service were all superb. The spa facilities were the highlight of the stay, with multiple indoor and outdoor pools and saunas. A special shoutout to Denis, who is the resident personal trainer at the gym there. He is super knowledgeable and helpful. He kindly...

Everything was perfect! The hotel is very nice, the surround area is amazing! It is clean, big, modern, all the services were perfect! A special Thank you to the restaurent manager Ms. Anel and Aruna for taking care of us during our stay!

Location: Situated on the banks of the Ural River, right on the border between Europe and Asia. Accommodations: A 5-star hotel featuring 194 rooms, including standard rooms and long-term apartments. Amenities: Known for its outdoor rooftop pool (one of the best in the city), an indoor pool, a gym, and a spa. Dining: Home to Dolce Vita, a well-regarded Italian restaurant, and a popular pizzeria.

A great place for a massage. Elena is a great masseuse.

What a fantastic hotel! The decor is classic European and American. I heard it cost $700 a night over a decade ago. The location is fantastic, and the rooms have river views. There are lots of people strolling and fishing along the river.

Hotel is very old, however staff is amazing and very friendly. Breakfasts were bad and didn’t have decent options, no boiled eggs or omelette and only weird color scrambled eggs. They didn’t have also lactose free milk option during the breakfast which is not acceptable.

The staff are absolutely fantastic, it is refreshing to see such a high standard. The cleaner is like a machine, she works so hard and everyday leaves the room like new. Great job by all, Thank you

I have been living there for business. Excellent staff who knows how to cater and maintain the facilities in top notch condition. Flexible and cooperative staff. Restaurant menu can be improved. Gym and pool facilities are top of the mark. Sauna and massage services are excellent.

Honestly this hotel is good. But it isn't great. I've stayed in a cheaper and slightly more expensive hotel and both were much better as an overall experience. The staff are nice but aren't the most hospitable, the food was ok and service therein was meh. The spa, sauna and hammam are fantastic. The room is good but again not great. Overall this hotel is good and in a great location. It's not what...

It is a very nice hotel in every sense. The employees are very friendly and caring. I recommend

The location of the hotel was excellent. The rooms are a bit worn down but clean. We arrived before the official check-in time. Even the hotel was not fully booked the reception didn’t give is the room before the official check-in time. On the booking I made a special request, high floor and away from the elevator. We got a room on the second floor (actually 1st floor) and right beside the elevator...

Classic Rixos hotel with perfect Turkish hospitality in the capital of Kazakhstan. Spacious rooms, excellent service and yummy abd and fresh breakfast.

Best halal breakfast menu Nice hotel interior Friendly and helpfull staff We should come again for next visit

Good location. Good meal 🍽️ on breakfast 🍳

Very clean, excellent health and fitness facilities. Higher standard and price than most other hotels but worth the price

The hotel facilities are relatively old, but it is also good in the local area.

The hotel is clean and tidy, with complete facilities. The breakfast is very rich.

After separating from the Marriott Group, the hotel's management was in a mess.

Very good, but you can't cancel in advance

Excellent service by the great team of the hotel, thanks fir the chef who made indian veg food for us, Special thanks to Mr Askhat Zhumabayev from the Reception front desk for making our life much easier and enjoyable with his fluent english and friendly approach… Delightful and memorable stay at Renaissance Atyrau… See you soon guys💐💐💐

The front desk staff were very welcoming, and the breakfast was excellent.

The service is good. The room inside is nice. It’s warm enough to stay inside.

1. Clean 2. Comfortable 3. Great location I truly enjoyed my stay and would love to come back again.

Good hotel. Decent location. Would stay here again if travelling back to Astana.

New hotel, good service, comfortable lounge

Very clean and modern. Good location. Staff was friendly and helpful.

I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk. When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive.

It's nice, at the foot of the mountain.

The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition. The drain in the shower stall is clogged, and it's not fixed during cleaning. The shower faucet closes under its own weight, requiring a hand to hold it in place. You can shower in the bathtub, but the drain blocking valve is damaged, and the shutoff mechanism...

Facilities: Old facilities Cleanliness: Very good Environment: Excellent natural environment and decor Service: Average, inefficient

Clean hotel, but dull and dark. Services are okay.

First room was smell bad of smoke even though my booking was non smoking room . They gave me other room was good after i complained. I think hotels used to give worst room who booked through trip.com . It happened in my previous trip in Bali.

Rixos Khadisha Shymkent place combines the charme of a vintage hotel with state-of-the-art amenities. Very friendly and professional staff. Quiet environment.

Sulu is the best who work in Rixos hotel She helped me twice a day and I would like to thanks the hotel and the stuff. A great place to stay in. Sulu is the best who work in Rixos hotel She helped me twice a day and I would like to thanks the hotel and the stuff. A great place to stay in.

Amazing hotel! We came for a conference for 30 people! From the organizational viewpoint, everything was at a top notch level! Staff very helpful and professional. From check-in to check-out the process was swift and courteous. Special thanks to Mr. Musa, and wonderful ladies at front desk Guliza, Aida, Mariam and Dilnoza. They were very kind and helpful. Food and beverage were very tasteful and...

Lovely experience the staff was very hospitable and friendly. The breakfast buffet had many options. I highly recommend you speak with Ademi, Zhanat, Dilnoza, and Bota from the front desk. They helped us with everything and gave us recommendations for amazing restaurants in Shymkent. Would definitely stay here again.

I had a wonderful stay at Rixos Khadisha Shymkent. The hotel combines luxury, comfort, and excellent service. The staff was always friendly especially reception girls Adema and Dilnoz, attentive, and ready to help with any request. The room was spacious, clean, and beautifully designed, with all the necessary amenities for a comfortable stay.

I had a wonderful stay at this hotel. The rooms were clean, comfortable, and well-equipped, and the services fully met my expectations also the food was amazing . I would like to give special thanks to Mr. Mustafa from the staff for his professionalism, kindness, and excellent service. Always smiling, helpful, and attentive, he truly made my stay more enjoyable. A big thank you to the whole team...

Great service, convenient location, and very clean 🤍

Great hotel! Great service, everything is clean! Thank you so much!

Facilities: Very advanced. Although it opened in 2017, the interior is excellent and doesn't feel dated. Cleanliness: Excellent, with a housekeeper to help maintain cleanliness. Environment: Constant temperature and humidity, very friendly in cold Astana. Located right on the central axis and just a 5-minute walk from the Tree of Life Monument, it's a great place for a trip. Service: Very attentive...

Beautiful hotel with incredible facilities and excellent attentive service, would definitely visit again.

🤔🥹🫨 the neighbors didn't let me sleep.🫨

Amazing hotel with great views to the city on the upper floors. Very friend staff.

The hotel was very clean, and the front desk had staff who spoke Chinese, English, and Russian. The breakfast selection was extensive. It was a very large hotel with excellent soundproofing. It also had a gym, sauna, meeting rooms, and a Chinese restaurant.

The rooms are quite comfortable, although the facilities are a bit dated. Overall, it's very good.

Facilities: Fully equipped, ready for move-in. Hygiene: Clean. Environment: Good. Service: Attentive.

We had an amazing 4 nights stay at Beijing Palace. Place is conveniently located in the center of the city. Very quiet modern 5 star hotel with all the amenities! Would like to say special thank you to all the staff for comfortable stay. Rooms are clean and new. Everything that we needed was a phone call away. Fitness center and access to the swimming pool and saunas was included. Breakfast was amazing...

Friendly helpful staff. Unfortunately the mattress was very hard . No soap in the bathroom. Coffee/ tea not replenished daily we had to keep asking.and and did not always arrive and no milk for coffee Good variety at breakfast and cook to order omeletes. Great location. King Delux room furniture a little tired and basic. Cleaner woke us banging on door at 7.30am tho we were staying 3 nights. not...

A good place to stay right in the centre of the city. Baiterek, Moskva business centre and ministerial building are in 5 min walk. The room was clean and spacious, all necessities in the room. The bathtub was clogged and limited supply of toilet paper, napkins was provided, be prepared to request more from the reception if you are ill or use more paper. Breakfast is buffet but with limited variety...

Hotels in Almaty are significantly inferior to those in China. The Ritz-Carlton's facilities are roughly equivalent to those of Atour X in China. The service is acceptable, but the breakfast is mediocre and too monotonous; it's not even in the same league as Ritz-Carlton hotels in China.

The hotel is well located. It's a decent hotel for the budget, and it's fine for a one-night stay. The service is excellent.

The facilities, hygiene, environment, and services are all good.

I didn't have the chance to stay this time because of customer reasons, but I have stayed in this hotel many times before. Facilities: very new, very complete Hygiene: quite clean Environment: very convenient transportation Service: very good service attitude, very thoughtful

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience...

The best and the most expensive hotel in Almaty. Service is perfect, staff try to help in all questions. Breakfast huge and tasty, there is everything, even common quail eggs… Rooms big and have nice views to city or mountais. Gym is very good too. Pool not big but enough good, sauna just separate in mans and womans changing rooms.

Amazing and friendly staff and nice spacious rooms, will totally get back.

The view was amazing, the location was great, and the service was very friendly and attentive. The room was large and clean, and the beds were extremely comfortable. Unfortunately, the air conditioning didn't work and just heated the room on every setting, and some of the furnishings were a bit dated and had scratches. However, for the price, we would definitely come back.

Good location close to the sea side. Friendly staff. I enjoy my stay.

I have stayed at this hotel a few times now and every time I have been made to feel really welcome the staff are amazing 

Best location, view on sea Cozy rooms, excellent service staff, delicious breakfasts

Very comfortable and clean. Great location. Very kind personal

All were good. Nice place to stay for couple days visit.

Spacious rooms with a good layout; fully equipped living room.

Located in the heart of the city, yet so quiet!

The room is large and comfortable. The front desk staff is friendly and responsive. Highly recommended.

This stay was a fantastic experience! The room was clean and comfortable, with a warm and elegant decor. The front desk and service staff were very welcoming, always greeting us with a smile. The breakfast was varied and delicious. The hotel is also very conveniently located, close to restaurants and attractions. I'd stay here again and highly recommend it to anyone visiting the area for business or...

The room is very good. I stayed there for the second time. It has a washing machine and a kitchen. It is my favorite hotel on this trip.

I’m surprised to find such high end hotel in Kazakhstan. It was a pleasant stay.

This was by far the best hotel experience of my life. The St. Regis is the embodiment of luxury and in Astana it is extremely good value for money in a majestic city that is truly a hidden gem. The staff are caring, hospitable and cheerful, always going above and beyond for your needs. The breakfast merged variety with the best quality I've ever experienced in a hotel ever. The room... My goodness...

Everything was on satisfactory level. Best hotel in the City, at my own option. Breakfasts are exquisite with a lot of choice

Lovely hotel, I will return to stay in here again.

Really good Room and Hotel. Money well worth and we looking forward to come again.

Usually better. Left the number with the reservations department. Waited for a call for over 30 minutes. Finally got through on the 5th try. There was no welcome note or compliment in the room. No one offered drinks until I called an hour later. There were no disposable razors. The room has some drawbacks. Of the easily fixable ones, this is the rolled-up sofa, which looks terrible, and the...