Each employee was helpful, especially Bekzhan housekeeping assistant in answering questions and showing what does hotel have. Hope that all quests will enjoy their time
Excellent hotel, no worse than in Turkey
We’ve spent great time. Everything was wonderful. Appreciate Bekzhan for his service. I would like to visit Rixos Water World again in near future. 🙌🙌🙌
The hotel itself provided an excellent atmosphere, high-level facilities, and true hospitality that fully met international standards. Without hesitation, I rate my stay: 10 out of 10 points
The Housekeeping team – Nagima, Tozagul, and Raisa – performed their duties with great professionalism, care, and attention to detail. My room was always perfectly clean, tidy, and comfortable thanks to their efforts
The cuisine is delicious, with a wide selection of dishes. It's perfect for a family vacation, with plenty of activities for the little ones; our children loved it
Great hotel with amazing pool, sauna and gym. Food is also good and staff are very helpful and professional. Highly recommend.
Facilities: Excellent
Cleanliness: Spotless
Environment: Elegant and spacious
Service: Attentive
The hotel also boasts a swimming pool, spa, and other amenities, and the breakfast spread was quite extensive, though it did get a bit crowded in the mornings
The room was clean and tidy, and although the facilities were a bit old, everything worked perfectly
I was fotunate to book the renovated room, it was surely good, the AC is the only issue as it takes time to cool the room, also faced a small issue with the plugs next to the bed, they tend to disconnect after some time and you have to remove the card and reinstert it again, the breakfast area had a good buffet and nice seating area ( indoor and outdoor ) room service sometimes take time to attend...
Twenty years ago the whole Rakhat was shining, today shines only elevator.
Excellent service, convenient transportation; within walking distance of the CBD; shopping malls nearby.
Excellent hotel. The service is top notch. Also a convenient location in the city center, it is comfortable to get to meetings without traffic jams.
The InterContinental Hotel in Kazakhstan offers excellent service, clean rooms, and great views. The breakfast spread is extensive, and the location is convenient for transportation
The room was excellent, but it was quite pricey.
Excellent service and friendly staff. I really liked the oak table and the vintage antique. Everything is top notch. I recommend
The room was average. The facilities were a bit dated. Cleanliness was acceptable, and the environment was just okay. However, the service was excellent.
Everything is good about hotel, friendly staff, clean rooms, awesome location near 3-4 shopping centres
Good hotel. Polite staff, good cuisine. Excellent service. The room has everything necessary for guests. I am happy with everything.
Front desk spoke English, staff were very helpful and friendly. The room had a good design, was clean and made up everyday with new towels. Fantastic location, near 2 malls and other cafes
It was the best hotel I have stayed in kazakstan. The location is near to Khan shator. Service, room, aments etc, everything was fantastic
The hotel is close to the yurt-shaped shopping mall (Khan Shatyr). A good 20-25 minutes walk to the Baiterek Tower. If I understand well it is the ex-Marriott hotel
Unfortunately, the new hotel management is not doing a good job to maintain the Marriott standard. Just a few examples: the safe was not working in my room
Rooms are generously sized, with excellent soundproofing, high-speed internet, and work-friendly layouts. The bedding and overall in-room comfort are of a high standard, supporting both productivity and rest
Ive stayed here several times and its the same each time. Pleasant, clean, friendly staff and good food. will stay again in the future.
Staff are well-trained, fluent in English, and demonstrate a clear understanding of international guest expectations. Dining options are strong, with both buffet and à la carte choices that cater to a range of tastes
A dependable choice for discerning travelers and executives. Would you like a condensed version for a public review platform, or a comparative summary versus other local properties?
In summary, Hilton Astana offers a world-class hospitality experience, with the consistency and capability to support high-level travel, business operations, and formal events
Conference facilities are extensive and technically well-equipped, making Hilton Astana a natural choice for hosting regional events, board meetings, or corporate summits
Shchuchinsk, Borovoye, Schuchye Lake South Eastern Building 50, Shchuchinsk 🧭 Map
Shchuchye lake shore 170 m
A very, very, very good resort hotel, belonging to the Turkish chain of luxury hotels Rixos. Every year, both the territory and the service of the hotel are improving and becoming better
Excellent stay in the Kazakh winter.
The service was excellent, especially at the Chalet restaurant, with our table waited by Rinat.
Kazakh beef is a must have here.
Kids are happy with the stay, winter leisure and indoor kids centers are great! Good service, everyone wants to offer help. Thanks to Yulia, Kamilla, Aida, Balnur, Shahzoda, Dina and all personnel for the great weekends
While the surroundings and scenery are excellent, the room condition and language barrier with staff need significant improvement
Hotel location, facilities and range of activities are all amazing. Food quality is very good.
It’s great to have such a hotel in Kazakhstan, a resort hotel with a very good environment
My stay at Rixos Almaty in the Deluxe Twin Room with Park View was exceptional. The room was spacious, beautifully decorated, and offered a stunning view of the park, which added a peaceful ambiance to my stay
Beautiful building in classical style. Cozy and comfortable. I attended one of the trainings, which was held in one of the hotel halls. The cuisine is excellent and varied, very tasty dishes.
The beds were extremely comfortable, ensuring a great night’s sleep. The hotel staff were highly attentive and friendly, delivering excellent service from check-in to check-out
The breakfast was also impressive, with a wide array of delicious local and international dishes. Overall, my stay was nothing short of fantastic, and I would highly recommend Rixos Almaty for anyone visiting the city
The hotel’s facilities, including the spa and fitness center, were top-notch and provided a luxurious touch to the experience
It was a pleasant stay. The breakfast has a good spread amd hotel has a beautiful ambience and views.
Average service but food is one of the best in Almaty! There is a grill bar, night club int the building of the hotel, an it’s also close to elegant cafés, entertainment centers
The location is perfect, the building is very iconic with strong Soviet Modernism architecture. The breakfast is amazing. The staffs are helpful. Highly recommended!
Room is small but overall location cleaning service food everything is perfect
The hotel's location is excellent, and the breakfast is incredibly rich. It's a local landmark; you can spot both the hotel and the TV tower from the airplane
The breakfast was pretty decent, the rice sometimes was a bit hard. The hotel has a very good location and in front there is a University with a starbucks. Also near there are coffee shops and pubs, burger king and etc
First time in Almaty, and choosing this hotel really elevated my entire trip experience. First off, the front desk staff had excellent English, so communication was a breeze
Secondly, both the hot spring and breakfast far exceeded my expectations. The hotel views were also fantastic. The only downside is its slightly out-of-the-way location, which means taxi rides can be a bit long
Extremely satisfied! The facilities are comprehensive, and the service is excellent. You absolutely must try the pool and sauna
The room was big and bed and covers were amazing. Everyone was very nice and friendly. It is put of town, so away from a lot of things. The breakfast was great and in room service good as well
A very beautiful and clean hotel with great views of Alatau mountain range. Amazing every morning when I go out to the balcony to have a look. Good breakfast and good service
The last evening, there were kids using hallway as playground which didnt allow to relax, but overall everything else was very good
A good hotel for a stay in Atyrau. Comfy rooms, helpful staff plus a roof top outdoor pool with bar and restaurant ...very popular in the summer for weekend drinks.
Location: Situated on the banks of the Ural River, right on the border between Europe and Asia. Accommodations: A 5-star hotel featuring 194 rooms, including standard rooms and long-term apartments
Amenities: Known for its outdoor rooftop pool (one of the best in the city), an indoor pool, a gym, and a spa. Dining: Home to Dolce Vita, a well-regarded Italian restaurant, and a popular pizzeria
There are lots of people strolling and fishing along the river
Another excellent location in the city and the equipment of the complex itself, the restaurants, swimming pool, hall are very good, it’s a pleasure to spend time there if you have one
A great place for a massage. Elena is a great masseuse.
Great stay option in Almaty City for tourists. Good rooms, super amazing Breakfast- Massive Spread with Several Vegan options too. Luxurious Decor and amazing helpful staff. Special Thanks to front desk Supervisor Mr
The front-desk service was excellent, fluent English and smooth communication. On my first day they even helped me sort out small change for a taxi and provided useful sightseeing tips
Very nice hotel. Stay here several times. Good balance between quality, comfort and price.
Breakfast selector amazing to try local dishes and fresh fruits
The staff is very friendly and helpful at all time. Storage of our bags for 5 days was possible and free of charge
The hotel easy and great located to reach everything by walking or by scooter. The rooms are still in nice condition. I don’t like carpet in hotel rooms and it looks already used
The hotel is affordable and practical The rooms not big but comfortable and had everything you need. The check in and the checkout is very fast the staff helpful and friendly
It's not what I expected from the Rixos chain at all and I was not impressed to explore the chain further. Good enough is good enough but there are definitely better options
It is a very nice hotel in every sense. The employees are very friendly and caring. I recommend
The location of the hotel was excellent. The rooms are a bit worn down but clean. We arrived before the official check-in time
Syper four times conducted nonpremium "people's favorite". Only hood!
I've stayed in a cheaper and slightly more expensive hotel and both were much better as an overall experience. The staff are nice but aren't the most hospitable, the food was ok and service therein was meh
The spa, sauna and hammam are fantastic. The room is good but again not great. Overall this hotel is good and in a great location
Excellent service by the great team of the hotel, thanks fir the chef who made indian veg food for us, Special thanks to Mr Askhat Zhumabayev from the Reception front desk for making our life much easier and enjoyable with his fluent english and friendly approach… Delightful and memorable stay at Renaissance Atyrau… See you soon guys💐💐💐
Nice hotel, I always stay here when I come.
This time the phone in the room worked very poorly, but overall the experience was good
Very good, but you can't cancel in advance
The hotel is clean and tidy, with complete facilities. The breakfast is very rich.
After separating from the Marriott Group, the hotel's management was in a mess.
Inability to control temp in winter makes it feel like a sauna in your room. Otherwise, front desk is very professional and cordial, and the bar staff at Librarian are very friendly and accommodating
The hotel is new and clean, and the bathroom facilities are all from good brands. To be able to enjoy such quality and service at this price, the value for money is really excellent. Highly recommended.
I chose Ibis because I wanted a solid hotel in Astana, with no bad surprises. And it was exactly this, even better than expected. Very friendly and helpful staff. Excellent cleaning of rooms, even daily
The room is quite good for the people travelling alone. The quality of the amenities are good. Breakfast is best here. It's value for money
Amazing view! Nice restaurant, but the breakfast to take away was not the best.
Had a good shirt night stay. I may stay there again during my next trip.
It s an Ibis, nothing more and nothing less. Microsoft people and good breakfast.
This is probably one of the best hotels in Nur-Sultan, and perhaps in all of Kazakhstan. I couldn't contain my delight on the first day of my stay in the room
The front desk staff were very welcoming, and the breakfast was excellent.
The service is good. The room inside is nice. It’s warm enough to stay inside.
Very clean and modern. Good location. Staff was friendly and helpful.
New hotel, good service, comfortable lounge
Good hotel. Decent location. Would stay here again if travelling back to Astana.
Great location with a supermarket nearby, and the breakfast was excellent. I'd definitely stay here again.
Good food and great selection! Everything I like, vegetarian, and most importantly, made with love.
Was not a good stay. Other guests were having a party in their room until 5am in the morning and staff did not do anything about this.
Staff not attentive during check in and busy with socializing amongst themselves.
Hotel location is great...
Walking distances to place I need to go everyday during my stay
Staff are friendly even though we have some language barriers in between.
The room location is great and quite convenient. If you're not too picky about food, this place is fine as they only serve pasta and pizza.
Staffs are very helpful. The hotel location is great near to some of the malls. Overall, it was a nice stay.
Located right next door to the Kok-Tobe cablecar station, and in walking distance to lots of good cafes and restaurants. The room was clean and comfortable and the service was friendly and professional
Great location, and the breakfast was good.
Everything was good..staff is friendly..service was great..
Overall, it's a good 4-star hotel, and it even has a pool (though I didn't use it). The breakfast was just okay, but that might be typical for the local area. It's also very close to the subway
Breakfast was a little crowded and understaffed (some empty breakfast options and lots of dirty plates etc), so I recommend going to breakfast earlier. However, this didn't affect my stay, and I would stay here again
Set in the heart of Almaty City, a few hundred feet from the iconic Soviet era Khazakstan Hotel and 20 to 30 minutes from Almaty Airport, this Novotel is modern, clean and with all the usual, essential amenities
Staff at reception, housekeeping and at breakfast area were attentive and were courteous. Fitness area too was excellent. Heated indoor swimming pool, gym and Russian sauna were very nice
I extended my stay for another night, and I must commend the hotel's thoughtfulness. The breakfast was quite good, but because I'm lactose intolerant, I got diarrhea after drinking milk
Luxury hotel. The room was very simple, but the room was simple. Night service is good.
When I asked if the hotel had any medication, they first checked if I was allergic to it before giving me the medicine. They were very considerate and attentive
The hotel is in a good location with spacious rooms. The level of service doesn't match the stated level. The bathroom is in terrible condition
The valve is difficult to remove, but it can be done. The faucet in the bathtub has no pressure, allowing for a good body wash, but washing your hair is extremely difficult
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