Sunway Resort Hotel in Kuala Lumpur
✅ Excellent and attentive front desk staff, including staff named Cheryl and Ali ✅ Direct connection to Sunway Pyramid Mall and exclusive access to Sunway Lagoon water park ✅ Large and well-maintained outdoor pool area with a dedicated kids' pool and water play zone ✅ Multiple dining options on site including Gordon Ramsay restaurants and poolside dining ✅ Comfortable and clean rooms with good views, especially in club rooms on higher floors ✅ Early check-in available and affordable parking rates ❌ Some guests found rooms smaller than expected for a 5-star hotel ❌ Keycard access issues requiring daily resets were reported ❌ Check-in process was slow at times due to room readiness ❌ Noise disturbances from adjacent rooms affected some guests ❌ Breakfast prices for extra guests are considered expensive by some
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Description
Sunway Resort Hotel is a five-star property established in 1997, offering 477 rooms in a single 21-floor building. Located in Kuala Lumpur’s vibrant Bandar Sunway district, the hotel combines city energy with tropical resort tranquility. Guests can choose from a variety of room types including Family Fun Suites, Executive Double Suites, and private Pool Villas. The hotel features multiple dining options such as Gordon Ramsay Bar & Grill and Black Tap Craft Burgers & Shakes. Facilities include a large outdoor pool, a rooftop hydroponic farm, and a kids' water play area called Waterventure. The resort also offers wellness amenities like a spa, sauna, and massage services. Its connection to Sunway Pyramid Mall and exclusive access to Sunway Lagoon water and theme parks make it convenient for families and leisure travelers. Services like 24-hour front desk, free parking, and concierge add to the convenience of your stay.
Location
Sunway Resort Hotel is located in Bandar Sunway, Selangor, about 8 km from Sultan Abdul Aziz Shah Airport (SZB). It is directly connected to Sunway Pyramid Mall, which offers extensive shopping and dining options. The hotel overlooks the Sunway Lagoon water park, providing exclusive access for guests. Nearby eateries include Coco Banana Club restaurant at 156 meters and Pizza Hut at Sunway Pyramid just 250 meters away. The hotel’s location allows easy access to entertainment, retail, and dining without the need for transportation, ideal for families and leisure travelers.
Tips
- If you travel with children, book rooms near the Waterventure area for easy pool access.
- Request connecting rooms in advance if traveling with family.
- Bring a universal power adapter to use the plentiful lobby charging sockets.
- Arrive early for check-in to avoid delays, especially during busy periods.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, cribs and extra beds cannot be added.
- Breakfast: Western, Chinese, American, Asian, Continental Buffet [Mon - Sun] 06:00-10:30 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: JSB, AmericanExpress, MasterCard, Visa
- Check in time: 14:00. Check out time: 12:00.
Services and facilities
- ATM
- Air conditioning
- 24-hour reception
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Express check-in
- Private check-in/check-out
- Fire Extinguisher
- Non-smoking rooms
- Room service
- Family room
- Smoke Detector
- Toiletries
- Accessibility features
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Bar
- Breakfast
- Restaurant
- Free Wi-Fi
- Airport transportation
- Multi-language staff
- Tour assistance
- Parking
- Water park
- Outdoor pool
- Water fun
- Seasonal outdoor swimming pool
- Business center
- Fax and copy machine
- Conference Hall
- Fitness facilities
- Sauna
SUNWAY RESORT HOTEL & SPA 5* Куала Лумпур – САНВЭЙ РЕЗОРТ ХОТЕЛ ЭНД СПА 5* Куала Лумпур видео обзор
Map
Reviews
However, as this is a 5-star hotel, I expected fresh milk to be served during breakfast instead of only full cream or low-fat milk. Offering fresh milk would further enhance the overall experience.
Overall, it is a comfortable and enjoyable place to stay, and I would still recommend it.
We enjoy our staycation very much.
Plus the hotel just walkby to the sunway pyramid.
3 days at hotel and havent go out from there😬
Kids are so enjoyed with the pool. 👍🏻👍🏻
The only con is the breakfast is a bit expensive for extra guest at RM120 per person. Perhaps a 50% discount for additional guest. Anyway they provide 2 breakfast for staying guest. And it's not a problem finding food there.
The Gordon Ramsey restaurant is nice but the portion is noticeable smaller than Singapore. 😄
Overall a good stay can he expected.
POIs near hotel
Cafe and Restaurants near hotel
Worst ever pizza hut branch in malaysia
The waiter's are not even polite ..
i ordered cheezy finger's n they gave me chicken finger's wow .. and then when mentioned about the mistake they informed that its cheezy chicken fingers which is not even in the menu ..
the higher staff members are also the same . They dont listen n then the waiters to just fake off .
Never go dere please
Frequently asked questions about Sunway Resort Hotel
What types of rooms are available at Sunway Resort Hotel?
Room types include Double Club room, Deluxe Double room, Grand Double room, Family Fun Suite, Wellness Double Suite, Business Double Suite, Premier Double Suite, Executive Double Suite, Presidential Suite, Sunway Grand Suite, 1 Bedroom Pool Villa, 2 Bedrooms Pool Villa, Family Terrace, and Classic Terrace.
Is there a kids’ club or facilities for children at the hotel?
Yes, the hotel has a kids’ water play area called Waterventure, an outdoor children’s pool, a kids' club named Wonderland Explorers, and offers a children’s menu for an additional charge.
Does Sunway Resort Hotel allow pets?
No, pets are not allowed at the hotel.
Is breakfast included and what are the options?
Breakfast is served as a buffet featuring Western, Chinese, American, Asian, and Continental dishes from 06:00 to 10:30. Additional breakfast fees are not included in the room rate and must be paid at the property.
How close is the hotel to the airport and major attractions?
The hotel is 8 km from Sultan Abdul Aziz Shah Airport (SZB). It offers direct access to Sunway Lagoon water park and is connected to Sunway Pyramid Mall, both within walking distance.
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Hotel prices for: August - September 2026 calendar
The average hotel price this month is 222 USD The best time to book is August 9, with rates starting from 201 USD