Moon Palace Nizuc - All inclusive in Cancun
✅ Extremely clean and beautifully landscaped resort grounds noted by multiple guests ✅ Friendly and attentive staff frequently praised for service quality ✅ Wide variety of food options including buffets, à la carte restaurants, and a dessert bar ✅ Spacious rooms with options ranging from garden view doubles to presidential suites ✅ Family-friendly with numerous kids' activities, playground, and kids' club ✅ Large and well-maintained pool areas with multiple bars ❌ Rooms described as dated with decor unchanged for decades and some issues like mold and musty smells ❌ Beds and pillows reported as uncomfortable by some guests ❌ Aggressive and persistent membership sales tactics negatively impacted guest experience ❌ Beach quality varies with some guests finding it less clean or usable than pools ❌ Some reports of slow or inadequate room service responses and maintenance delays ❌ Food quality inconsistent, with some complaints especially about certain restaurants and hygiene
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Description
Moon Palace Nizuc - All Inclusive is a large five-star resort located in Cancún, offering a variety of room types including oceanfront suites and swim-up accommodations. The resort features extensive amenities such as multiple restaurants, a spa and wellness centre, tennis courts, a fitness centre, and kids' club facilities. Guests can enjoy free parking, 24-hour security, and services like currency exchange and concierge. Many reviews highlight the exceptionally clean and beautifully landscaped grounds, attentive staff, and a broad selection of food options including buffets and à la carte restaurants. While the rooms are spacious and well-maintained, some guests noted decor and beds could use updating. The resort is popular with families due to its numerous activities for children, playgrounds, and family suites. Despite occasional reports of aggressive sales tactics for memberships, the overall experience is praised for comfort, service, and dining variety.
Location
Situated on Avenida Puerto Cancún, Moon Palace Nizuc is approximately 8 km from Cancún International Airport (CUN), making transfers relatively quick. The resort shares some facilities with the adjacent Sunrise resort, increasing dining and entertainment options. The beach in front of the hotel offers soft sand, although some guests found it less suitable for swimming compared to the large pools. Golf carts and shuttle services help navigate the expansive property, ensuring easy access between zones such as the Sunrise area and the main resort. The location benefits from proximity to Cancún’s attractions while providing a quieter atmosphere compared to busier hotel zones.
Tips
- Use the provided slippers in rooms to avoid dirty feet as noted by guests.
- Take advantage of the shuttle and golf cart services to navigate the large resort efficiently.
- If you plan to dine at specialty restaurants, making reservations via the hotel app can simplify the process and reduce waiting times.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
- Breakfast: Buffet [Mon - Sun] 07:00-10:00 Open Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Smoking areas
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Electric car charging
- Non-smoking rooms
- Room service
- Family room
- Cable TV
- Minibar
- Hairdryer
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Bar
- Coffee/tea for guests
- Breakfast
- Restaurant
- Snack bar
- Coffeemaker
- Bottled water
- Free Wi-Fi
- Car rental
- Airport transportation
- Transfer services
- Spanish
- German
- Russian
- English
- French
- Multi-language staff
- Tour assistance
- Nightclub
- Sun Deck
- Parking
- Parking nearby
- Swimming pool
- Outdoor pool
- Beach facilities
- Water fun
- Pool facilities
- Beach/pool towels
- Public beach
- Event facilities
- Conference Hall
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Massage
- Sauna
- Spa
- First Aid Kit
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Kids club
- Pets Not Allowed
Video: Moon Palace Nizuc All Inclusive, Cancún, Mexico
Map
Reviews
The cleaners used in our room were a little offensive, but bearable. Small detection of mold.
Clean rooms and overall.
What needs attention is the bed , new bed needed asap . Our back hurts for days.
Frequently asked questions about Moon Palace Nizuc - All inclusive
What room types are available at Moon Palace Nizuc?
Rooms include Superior Deluxe Quadruple rooms with garden, ocean, or oceanfront views; Superior Deluxe Double rooms with similar view options; Superior Double Junior Suite with golf view; Superior Sextuple Family Suite; Superior Honeymoon Double Suite; 2 Bedrooms Superior Presidential Sextuple Suite; Swim Up Quadruple Suite; Swim Up Double Suite; and Superior Governor Double Suite.
Are pets allowed at Moon Palace Nizuc?
Pets are not allowed at the hotel. Service animals are permitted.
How far is Moon Palace Nizuc from Cancún International Airport?
The hotel is approximately 8 km from Cancún International Airport (CUN).
Does the hotel provide facilities for families with children?
Yes, the resort offers family rooms, a children's playground, a kids' club, and various kids' activities.
What is the policy on extra beds and cribs?
Extra bed and crib policies vary by room type. Guests should check room details for specific information.
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Hotel prices for: July - August 2026 calendar
The average hotel price this month is 527 USD The best time to book is July 26, with rates starting from 508 USD