Moon Palace Cancun - All-Inclusive in Cancun
✅ Guests appreciate the large, well-maintained grounds with manicured gardens and multiple pools ✅ Many reviews highlight the excellent food variety and dining options, including 5 a la carte restaurants ✅ Positive feedback on the family-friendly facilities such as kids' clubs, water slides, and entertainment ✅ Several guests mention the spacious rooms with marble jacuzzis and comfortable amenities ✅ The resort offers numerous complimentary sports and activities including tennis courts, kayaking, and aerobics ❌ Multiple guests report a mosquito problem and damp conditions in some rooms ❌ Some reviews criticize the beach quality, noting it is often covered with seaweed and described as dirty ❌ Service inconsistencies noted; some guests experienced slow responses, confusing reservation processes, and pushy timeshare sales tactics ❌ Complaints about limited usability of resort credits and additional costs for taxes and tips ❌ Issues with room maintenance such as broken phones and dirty linens were mentioned
Rooms and prices
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
deals
Description
Moon Palace Cancun - All-Inclusive is a large resort complex made up of 4-story buildings with 2,243 rooms, located at the southern end of Cancun's hotel zone. Built in 1996 and renovated in 2012, it offers a 1.5 km public sandy beach just 100 meters away, with free sun loungers, umbrellas, and towels. The resort is divided into two areas, Sunrise and Nizuc, catering to different preferences for noise levels. Rooms commonly include marble jacuzzis in the bedroom, and special Concierge and Executive Level rooms come with private beach and pool areas, massage sessions, and exclusive amenities like DVD/CD players and coffee machines. Guests will find extensive dining options with 8 restaurants (including 5 a la carte), 12 bars, and multiple pools including some in the golf club area. The resort is family-friendly, featuring two children’s pools, water slides, kids’ clubs, and entertainment tailored for all ages. It is well suited for romantic and family vacations with a broad selection of leisure and sports activities on site.
Location
Moon Palace Cancun is situated 7 km from Cancún International Airport, accessible within approximately 12 minutes by car. It lies on the first line of beach in a calm, upscale neighborhood at the southern tip of Cancun’s hotel zone. The public sandy beach adjacent to the hotel stretches 1.5 km and is only 100 meters from the accommodations. The resort also offers an airport shuttle and a bus to downtown Cancun and nearby attractions like the Wet n' Wild water park and Playacar Spa & Golf Club. The location balances proximity to the airport with a quieter beach experience away from the city center, about a 40-minute drive from downtown Cancun.
Tips
- Expect some mosquito presence, so bring repellent especially if staying near gardens or pools.
- The beach may have seaweed, so plan alternative activities on days when the beach is less appealing.
- Book golf and spa treatments well in advance to secure preferred times and avoid long waits.
Policies and conditions
- Child policies: Children can stay in some rooms of this hotel. Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
- Cribs and Extra Beds: For all room types, extra beds can be added, but cribs cannot be added. Fees for extra beds are not included in the total price. For details, please contact the hotel.
- Breakfast: American, Gluten-free, Vegan, Vegetarian Buffet Additional breakfast fees are not included in the total and need to be paid at the property.
- Pets: Pets are not allowed
- Service animals: Service animals are allowed
- Age Requirements: The main guest checking in must be at least 18 years old
- Paying at the hotel: AmericanExpress, Visa, MasterCard
- Check in time: 15:00. Check out time: 12:00.
Services and facilities
- ATM
- Shopping on site
- Air conditioning
- Elevator/lift
- Currency exchange
- Smoke-free property
- Security guard
- Newspapers
- Ticket assistance
- Gift shop
- Express check-in/check-out
- Chapel
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- Outdoor furniture
- Reception desk
- Bridal suite
- Non-smoking rooms
- Room service
- Family room
- VIP room amenities
- Smoke Detector
- Cable TV
- TV
- Minibar
- Hairdryer
- Shower/Bathtub
- Shower
- Wardrobe/Closet
- Bathrobe
- Alarm clock
- Slippers
- Toiletries
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
- Iron and board
- Ironing
- Laundry
- Safe-deposit box
- Concierge services
- Dry-cleaning
- Luggage storage
- Wake-up service
- Telephone
- Iron
- Bar
- Coffee/tea for guests
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Cafe
- Restaurant
- Restaurant (buffet style)
- Snack bar
- Coffeemaker
- Bottled water
- Kettle
- Free Wi-Fi
- Internet access
- Car rental
- Airport transportation
- Transfer services
- Spanish
- Russian
- English
- French
- Multi-language staff
- Portuguese
- Tour assistance
- Bike rental
- Billiards
- Karaoke
- Mini golf
- Nightclub
- Hiking
- Fishing
- Sun Deck
- Ping-Pong
- Parking
- Parking nearby
- Water park
- Swimming pool
- Spa tub
- Outdoor pool
- Beach facilities
- Water fun
- Water sport facilities
- Private beach
- Pool facilities
- Beach/pool towels
- Next to the beach
- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Windsurfing
- Diving
- Cycling
- Table Tennis
- Snorkelling
- Golf course
- Tennis court
- Fitness facilities
- Gym
- Doctor
- Solarium
- Massage
- Steam room
- Beauty services
- Sauna
- Spa
- First Aid Kit
- Playroom
- Babysitting and childcare
- Children's playground
- Children swimming pool
- Family/Kid Friendly
- Kids club
- Pets Not Allowed
The hotel is located on first line from the shore.
From the beach 2 min. The beach is public, sand.
Hotel territory virtual tour
Video: Celebrating Matt’s 40th in Cancun 🎉 | Our first all-inclusive resort at Moon Palace
Map
Reviews
Then is focus about member not a simple visitor
Amazing food, amazing accommodation, amazing location, amazing excursions and amazing staff.
Cannot recommend it enough. Put this place on your bucket list now!!
It's a shame that you can't give it more than 5 stars!!
Frequently asked questions about Moon Palace Cancun - All-Inclusive
What types of rooms are available at Moon Palace Cancun?
The hotel offers a variety of room types including Superior Deluxe Quadruple rooms with garden, ocean, or oceanfront views; Superior Deluxe Double rooms; Superior Double Junior Suites with golf views; Family Suites; Governor Suites; Presidential Suites with two bedrooms; Honeymoon Suites; and Swim Up Suites.
Are there facilities and activities for children at this resort?
Yes, the resort provides extensive kids’ facilities including two children’s pools, water slides, kids’ clubs, animation programs, children’s discos, video games, a playground, and dedicated children’s menus in restaurants.
Is the beach private and what amenities does it have?
The hotel has a public sandy beach 100 meters away, with a length of 1.5 km. Beach amenities such as umbrellas, sun loungers, and towels are provided free of charge.
What special privileges come with Concierge Level rooms?
Concierge Level rooms include private check-in, DVD/CD players, coffee machines, private beach and pool areas with a concierge, two 25-minute massages, pillow menus, turndown service, a romantic candlelight beach dinner once per stay, iPod docking stations, and a beach bag.
Are pets allowed at the Moon Palace Cancun?
No, pets are not allowed at this hotel. However, service animals are permitted.
Hotels you might also like
Hotel prices for: July - August 2026 calendar
The average hotel price this month is 524 USD The best time to book is July 26, with rates starting from 507 USD